We had to change our plans last minute due to inclement weather and elderly unwell. However, despite cancelling on the morning of the first night, hotel refused to accommodate to cancellation when contacted by Trip. We tried calling the hotel all morning but could only get through in the afternoon. we also emailed them explaining our situation. Hotel staff refused to cancel our booking and we were charged for 4 nights even though we could not make it and informed that we were prepared to pay for 1 or 2 nights’ stay. There is also no reply via email from the hotel.
Due to this unkind inflexibility, lack of empathy and service excellence, and difficulty to contact hotel, we are afraid to try this hotel the next time.
Would like to commend Trip for their excellent service in rendering assistance to negotiate with the hotel and offer of a small amount of Trip credits.
We had to change our plans last minute due to inclement weather and elderly unwell. However, despite cancelling on the morning of the first night, hotel refused to accommodate to cancellation when contacted by Trip. We tried calling the hotel all morning but could only get through in the afternoon. we also emailed them explaining our situation. Hotel staff refused to cancel our booking and we were charged for 4 nights even though we could not make it and informed that we were prepared to pay for 1 or 2 nights’ stay. There is also no reply via email from the hotel.
Due to this unkind inflexibility, lack of empathy and service excellence, and difficulty to contact hotel, we are afraid to try this hotel the next time.
Would like to commend Trip for their excellent service in rendering assistance to negotiate with the hotel and offer of a small amount of Trip credits.
Shangcu
獨自出遊
標準雙人房
入住於2024年01月
Yijun
夫妻/情侶出遊
精緻雙人房
入住於2023年10月
Marmarco
家庭出遊
舒適四人間
入住於2023年11月
訪客用戶
家庭出遊
精緻雙人房
入住於2024年03月
Frendy Chen
獨自出遊
豪華雙人房
入住於2022年08月
Kawai
家庭出遊
標準雙人房
入住於2023年11月
Kidd
夫妻/情侶出遊
豪華雙人房
入住於2022年08月
Grace
家庭出遊
舒適四人間
入住於2024年03月
Yuanbujinwu(zhongguo)
夫妻/情侶出遊
精緻雙人房
入住於2023年12月
Shangcu
獨自出遊 標準雙人房
入住於2024年01月
Yijun
夫妻/情侶出遊 精緻雙人房
入住於2023年10月
Marmarco
家庭出遊 舒適四人間
入住於2023年11月
訪客用戶
家庭出遊 精緻雙人房
入住於2024年03月
Frendy Chen
獨自出遊 豪華雙人房
入住於2022年08月
Kawai
家庭出遊 標準雙人房
入住於2023年11月
Kidd
夫妻/情侶出遊 豪華雙人房
入住於2022年08月
Grace
家庭出遊 舒適四人間
入住於2024年03月
Yuanbujinwu(zhongguo)
夫妻/情侶出遊 精緻雙人房
入住於2023年12月