Thoroughly enjoyed our stay at this hotel! The excellent service rendered by the staff made our honeymoon much sweeter. Everyone was friendly, kind and always willing to help. Room was really nice and the extra sauna and open concept bathtub was a nice surprise! Breakfast spread was super delicious as well. Facilities like the wellness area include foot bath, infrared chairs, jacuzzi etc.
訪客用戶
家庭出遊
雙人房,陽台,山景(帶馬特洪峰景觀的水療雙人房)
入住於2025年02月
2.0
評價於:2025年02月21日
We booked two nights at this hotel, paying $4,500 for two rooms. After the first night, we realized there wasn’t much to do, as everything in the area closes at 7 PM, and the hotel itself offers no activities. The next day, we decided to take our kids skiing, but unfortunately, my son had an accident and injured his knee.
In Zermatt, getting immediate help isn’t easy, so we had to cut our 訂房網站 short and return to Dubai for proper medical attention. Before leaving, I asked the hotel if they could cancel our second night and provide a refund, given the circumstances. Not only did they refuse, but they also showed zero concern for my son’s injury. They didn’t offer any assistance, nor did they call for an emergency doctor. Their only response was, “There’s a doctor in town—order a taxi and take him yourself.”
The real issue? The hotel is in a remote location with no taxis or buses readily available, and as first-time visitors, we had no idea how to navigate the situation. With no other option, we canceled our plans and flew back home.
This experience taught me a valuable lesson: just because a hotel is expensive doesn’t mean it offers better service. In this case, a three-star hotel might have been a better choice.
Thoroughly enjoyed our stay at this hotel! The excellent service rendered by the staff made our honeymoon much sweeter. Everyone was friendly, kind and always willing to help. Room was really nice and the extra sauna and open concept bathtub was a nice surprise! Breakfast spread was super delicious as well. Facilities like the wellness area include foot bath, infrared chairs, jacuzzi etc.
訪客用戶
家庭出遊 雙人房,陽台,山景(帶馬特洪峰景觀的水療雙人房)
入住於2025年02月
2.0
評價於:2025年02月21日
We booked two nights at this hotel, paying $4,500 for two rooms. After the first night, we realized there wasn’t much to do, as everything in the area closes at 7 PM, and the hotel itself offers no activities. The next day, we decided to take our kids skiing, but unfortunately, my son had an accident and injured his knee.
In Zermatt, getting immediate help isn’t easy, so we had to cut our 訂房網站 short and return to Dubai for proper medical attention. Before leaving, I asked the hotel if they could cancel our second night and provide a refund, given the circumstances. Not only did they refuse, but they also showed zero concern for my son’s injury. They didn’t offer any assistance, nor did they call for an emergency doctor. Their only response was, “There’s a doctor in town—order a taxi and take him yourself.”
The real issue? The hotel is in a remote location with no taxis or buses readily available, and as first-time visitors, we had no idea how to navigate the situation. With no other option, we canceled our plans and flew back home.
This experience taught me a valuable lesson: just because a hotel is expensive doesn’t mean it offers better service. In this case, a three-star hotel might have been a better choice.
MrGua
家庭出遊
標準雙人房
入住於2025年09月
M478177****
夫妻/情侶出遊
雙人房,陽台,山景(帶馬特洪峰景觀的水療雙人房)
入住於2025年04月
IzzaPizza
夫妻/情侶出遊
豪華雙人房
入住於2024年09月
訪客用戶
家庭出遊
雙人房,陽台,山景(帶馬特洪峰景觀的水療雙人房)
入住於2025年02月
訪客用戶
夫妻/情侶出遊
標準雙人房
入住於2024年02月
Mita Lim
家庭出遊
帶山景的雙人間(SPA)
入住於2024年02月
MrGua
家庭出遊 標準雙人房
入住於2025年09月
M478177****
夫妻/情侶出遊 雙人房,陽台,山景(帶馬特洪峰景觀的水療雙人房)
入住於2025年04月
IzzaPizza
夫妻/情侶出遊 豪華雙人房
入住於2024年09月
訪客用戶
家庭出遊 雙人房,陽台,山景(帶馬特洪峰景觀的水療雙人房)
入住於2025年02月
訪客用戶
夫妻/情侶出遊 標準雙人房
入住於2024年02月
Mita Lim
家庭出遊 帶山景的雙人間(SPA)
入住於2024年02月