策馬特斯奇維澤爾霍夫酒店 (Schweizerhof Zermatt - a Small Luxury Hotel)

Most of the staff, from reception, house keeping and breakfast team were super professional and very friendly. The rooms are spacious and the location is great. The spa is beautiful. However I’m giving a low rating for this hotel because of the following reasons: There was one middle aged staff with a white beard and salt and pepper hair at reception who was extremely rude and disrespectful in both tone and attitude. All I did was approach him with a walking stick which is in the guest rooms to ask if it is available for sale. But before I even asked the question, he saw me holding the stick and abruptly and using an accusing tone said I cannot take it out of the hotel and must immediate return it to the room. I immediately said I am going back to my room to return the stick. I was very offended and very much belittled by the way the hostile way he spoke to me. He needs retraining or needs to be retired. I emailed management regarding the above incident and their reply is basically ignorance of the matter. There is no sign or any indication in the room that it cannot be taken out of the room. So the above complaint is mostly directed towards hotel management, which I hope will investigate this matter further. What causes this man to be hostile towards random guests. This caused me to spiral into a depression that lasted several days. Sometimes a single stray and unprofessional staff member can skew and ruin the whole stay experience and perception of a hotel. Breakfast was a disaster with hoards of tourist groups clamoring around making the atmosphere chaotic and noisy. The food was average quality. This is every day. We stayed in the family room. There is a construction site right outside our room that starts early 7am in the morning and goes well into the late afternoon. Jackhammers and drills cause vibrations and noise that can be felt and heard in the room, even with the double glazed windows. This was not communicated to us prior to checking or booking process. The air around the hotel is also really really dusty from all the construction. Far from the quiet idyllic Zermatt imagined. The pillows and duvet were also not comfortable. As part of the Small Luxury Hotels of the World hotel, there seems to lack any luxury by conventional standards. I will be staying away from this hotel.

這是一傢什麼樣的神仙酒店呀。訂的時候完全沒有預期到，因為採爾馬特衹有一天的時間，所以想在火車站附近找一家住。沒想到酒店不僅地理位置很方便（樓下就是商業街），硬件設施非常好，早餐也很豐富。因為離火車站和登山小火車都很近，完全來得及坐最早7點的小火車上山到最後一站Gornergrat，看到了日照金山。另外酒店前台Panna非常kind，給我們介紹了登山遊玩的路線，如何找黑臉羊的方位，還幫我們訂當地非常風味的餐廳。最後再一次感謝酒店Panna和Zoe對於我們這次行程的巨大幫助。

車站出來步行3分鐘就到達！ 飯店設計風格沉穩、美麗，一進到飯店就聞到獨特的香氣，很喜歡！ 房間空間很大，可以很舒服的渡假🏖️

酒店位置很好在小鎮中心，房間也很棒，早餐豐富，衞生乾淨，前台服務很友好。唯一搞笑的是，事先看了訂房網站上其他自駕客的點評消息，説酒店離火車站150米，又説車可停火車站的停車場，誤解為停好車帶著行李就走到酒店。實際是，停車的火車站是到小鎮去的擺渡火車的總站（Terminal），買票坐擺渡火車到採爾馬特站下來150米。小鎮是無車鎮（當地人和的士除外），且小鎮沒有不準🚫進鎮或鎮界（也許是現在進鎮的界口在施工），我們就直徑開進了小鎮😂，好在當地人很友好知道我們誤入,看到怕我們被警察抓（罰100法郎），很著急地讓我們趕緊掉頭離開，後來通過翻譯機（我們是英語也就懂幾個單詞的長者）在當地人的指點下才順利停車。希望這條對後面要去的自駕朋友有用。

Great value, location, services. Only need to improve breakfast.

จองห้องมาแบบขนาดใหญ่ พักสองคน แต่ทางโรงแรมจัดมาให้สองเตียงขนาดใหญ่ วิวอลังการมากกกก ห้องใหญ่มากกกก เดินห่างจากสถานีรถไฟไม่ถึง 5 นาที อ่างอาบน้ำก็ใหญ่มาก พนักงานบริการดียิ้มแย้ม

訂的是可以看到matterhorn的房間，房間不大，但是很溫馨，位置很好，就在火車站邊上不遠，去逛街吃飯都很方便！Zermatt性價比最高的酒店！

服務：酒店內員工全程英語交流無壓力，見到你也會禮貌打個招呼，下午到達酒店後出門一趟，回來還有夜床服務，很貼心 設施：有健身房、桌球室、室外以及屋頂酒吧，早餐味道還可以，品類豐富 環境：距離馬特洪峰火車站和採爾馬特火車站3分鐘步行距離，在主街上附近有很多商店可以逛

這個酒店前台服務很差。 毛巾臟，地毯臟，無空調。 連配套的免費密封礦泉水都沒有，拿沒有消毒的玻璃瓶給你裝兩瓶自來水就沒了，説喝完了續自來水還要收你錢，**一樣。

位置很好，離火車站不到5分鐘距離，周圍有很多餐廳，還有coop超市。酒店服務也很好，我們英語不好，也能耐心交流，還給升級了房型。