Service was beyond terrible.
While to staffs in general was friendly and courteous, the lady host was absolutely horrific. We felt like being rushed for the whole two days we were there at close to US$650 a night.
First day soon after we checked in, she immediately asked if we can have dinner at 6:00pm. We said yes but later we wanted to push back by 39 minutes. She said we can’t. Next morning, she asked us what time would we leave hotel after breakfast and dinner time. We agreed on 6:30pm dinner but she called our room at 5:45pm and asked us if we could have dinner at 6:00pm instead. I think she was trying to rush finishing her job. When we complained to her about being rushed, she stopped serving us in the middle of the dinner, we had to press call button before we get our rice. At that time we almost finished our meal. The rice came with a bow of miso soup and a tiny dish of kimchi for us to share. Pathetic! Again we had to call for our deserts to be served. On the morning we left, she was nowhere to be seen.
More over the shower was outdoor. The toilet was not heated. The cold water faucet for the outdoor onsen was dropped out. The table inside out room was broken and cut my elbow.
For US$650 a night, you can judge the value.
Shame of Yufuin. This should not be something that represents ryokans in Yufuin by any standards
訪客用戶
家庭出遊
帶露天浴池的日式房
入住於2025年04月
5.0
超讚
評價於:2025年05月01日
처음부터 끝까지 다 마음에 들었어요
서비스도 직원분들 친절도 룸 상태 밖의 노천탕까지 다 좋았습니다.
석식도 조식도 훌륭했습니다 아이가 몸이 안좋아 자다 토했는데 할수 있는 부분 안에서 최선을 다해 배려해 주었어요
체크아웃때 안보일때 까지 선 흔들어 주던 모습이 인상적이 었어요 꼭 다시 가고 싶은 숙소입니다
200852****
好友出遊
帶露天浴池的日式房
入住於2025年11月
4.7
很棒
評價於:2025年12月02日
酒店的私湯環境很好,早晨外面晨霧繚繞,早晚餐也非常精緻美味,日式服務很到位,小哥哥英語也好
訪客用戶
家庭出遊
帶露天浴池的日式房間或日式-西式房間, 免費無線網絡, 空調【飯店選擇的房型】
入住於2025年02月
4.7
很棒
評價於:2025年02月06日
really nice onsen open bath
the onsen seems like from the source just like kusatzu ones
匿名用戶
好友出遊
帶露天浴池的日式房
入住於2024年12月
5.0
超讚
評價於:2025年03月13日
위치는 일부러 이쪽으로 잡은거라 괜찮았고, 역에서 송영 타고 들어가서 좋았어요. 룸, 온천, 식사 모두 좋았습니다.
Service was beyond terrible.
While to staffs in general was friendly and courteous, the lady host was absolutely horrific. We felt like being rushed for the whole two days we were there at close to US$650 a night.
First day soon after we checked in, she immediately asked if we can have dinner at 6:00pm. We said yes but later we wanted to push back by 39 minutes. She said we can’t. Next morning, she asked us what time would we leave hotel after breakfast and dinner time. We agreed on 6:30pm dinner but she called our room at 5:45pm and asked us if we could have dinner at 6:00pm instead. I think she was trying to rush finishing her job. When we complained to her about being rushed, she stopped serving us in the middle of the dinner, we had to press call button before we get our rice. At that time we almost finished our meal. The rice came with a bow of miso soup and a tiny dish of kimchi for us to share. Pathetic! Again we had to call for our deserts to be served. On the morning we left, she was nowhere to be seen.
More over the shower was outdoor. The toilet was not heated. The cold water faucet for the outdoor onsen was dropped out. The table inside out room was broken and cut my elbow.
For US$650 a night, you can judge the value.
Shame of Yufuin. This should not be something that represents ryokans in Yufuin by any standards
訪客用戶
家庭出遊 帶露天浴池的日式房
入住於2025年04月
5.0
超讚
評價於:2025年05月01日
처음부터 끝까지 다 마음에 들었어요
서비스도 직원분들 친절도 룸 상태 밖의 노천탕까지 다 좋았습니다.
석식도 조식도 훌륭했습니다 아이가 몸이 안좋아 자다 토했는데 할수 있는 부분 안에서 최선을 다해 배려해 주었어요
체크아웃때 안보일때 까지 선 흔들어 주던 모습이 인상적이 었어요 꼭 다시 가고 싶은 숙소입니다
200852****
好友出遊 帶露天浴池的日式房
入住於2025年11月
4.7
很棒
評價於:2025年12月02日
酒店的私湯環境很好,早晨外面晨霧繚繞,早晚餐也非常精緻美味,日式服務很到位,小哥哥英語也好
訪客用戶
家庭出遊 帶露天浴池的日式房間或日式-西式房間, 免費無線網絡, 空調【飯店選擇的房型】
入住於2025年02月
4.7
很棒
評價於:2025年02月06日
really nice onsen open bath
the onsen seems like from the source just like kusatzu ones
匿名用戶
好友出遊 帶露天浴池的日式房
入住於2024年12月
5.0
超讚
評價於:2025年03月13日
위치는 일부러 이쪽으로 잡은거라 괜찮았고, 역에서 송영 타고 들어가서 좋았어요. 룸, 온천, 식사 모두 좋았습니다.
根伴鷹進
家庭出遊
升級客房帶露天浴池,免費wifi,空調 日式房間
入住於2025年10月
Joyce Tsui
家庭出遊
帶露天浴池的日式房
入住於2025年07月
匿名用戶
夫妻/情侶出遊
帶露天浴池的日式房
入住於2025年01月
訪客用戶
家庭出遊
帶露天浴池的日式房
入住於2025年04月
200852****
好友出遊
帶露天浴池的日式房
入住於2025年11月
訪客用戶
家庭出遊
帶露天浴池的日式房間或日式-西式房間, 免費無線網絡, 空調【飯店選擇的房型】
入住於2025年02月
匿名用戶
好友出遊
帶露天浴池的日式房
入住於2024年12月
訪客用戶
夫妻/情侶出遊
帶露天浴池的日式房
入住於2025年11月
yukiCheng○’ω’○
家庭出遊
帶露天浴池的日式房
入住於2024年07月
訪客用戶
好友出遊
入住於2024年04月
根伴鷹進
家庭出遊 升級客房帶露天浴池,免費wifi,空調 日式房間
入住於2025年10月
Joyce Tsui
家庭出遊 帶露天浴池的日式房
入住於2025年07月
匿名用戶
夫妻/情侶出遊 帶露天浴池的日式房
入住於2025年01月
訪客用戶
家庭出遊 帶露天浴池的日式房
入住於2025年04月
200852****
好友出遊 帶露天浴池的日式房
入住於2025年11月
訪客用戶
家庭出遊 帶露天浴池的日式房間或日式-西式房間, 免費無線網絡, 空調【飯店選擇的房型】
入住於2025年02月
匿名用戶
好友出遊 帶露天浴池的日式房
入住於2024年12月
訪客用戶
夫妻/情侶出遊 帶露天浴池的日式房
入住於2025年11月
yukiCheng○’ω’○
家庭出遊 帶露天浴池的日式房
入住於2024年07月
訪客用戶
好友出遊
入住於2024年04月