Our family of three adults recently stayed in a family room at your hotel for two weeks, and we thoroughly enjoyed our time there. The highlights of our stay were undoubtedly the exceptional staff and the superb location. Our room on the 4th floor was consistently spotless and well-equipped with all the necessary amenities. A special mention must go to the cleaning lady on that floor—she was extremely friendly, helpful, and a real asset to your team. The reception staff were also consistently warm and professional, always offering a greeting and a smile whenever we passed by. The location was ideal. Not only is it very close to Jiaotong University and surrounded by local restaurants, but it's also extremely well-connected—the metro is only a 3-minute walk from the hotel entrance. We loved the variety of authentic local restaurants nearby and the fact that the largest park in Xi'an was right opposite the hotel. The on-site laundry room was also a significant convenience for our extended stay.
We do have a couple of suggestions for improvement to make a great hotel even better. Firstly, the public washroom next to the reception in the lobby had a persistent unpleasant smell from the toilet, which was noticeable. Secondly, we observed that the lobby cleaning staff and the maintenance guy wearing blue uniforms appeared less well-trained in customer service compared to the rest of the team and were generally unfriendly in their interactions. These were minor points in an otherwise excellent stay. We would not hesitate to recommend your hotel to others and would happily choose to stay here again on our next visit to Xi'an. Thank you for your hospitality!
Our family of three adults recently stayed in a family room at your hotel for two weeks, and we thoroughly enjoyed our time there. The highlights of our stay were undoubtedly the exceptional staff and the superb location. Our room on the 4th floor was consistently spotless and well-equipped with all the necessary amenities. A special mention must go to the cleaning lady on that floor—she was extremely friendly, helpful, and a real asset to your team. The reception staff were also consistently warm and professional, always offering a greeting and a smile whenever we passed by. The location was ideal. Not only is it very close to Jiaotong University and surrounded by local restaurants, but it's also extremely well-connected—the metro is only a 3-minute walk from the hotel entrance. We loved the variety of authentic local restaurants nearby and the fact that the largest park in Xi'an was right opposite the hotel. The on-site laundry room was also a significant convenience for our extended stay.
We do have a couple of suggestions for improvement to make a great hotel even better. Firstly, the public washroom next to the reception in the lobby had a persistent unpleasant smell from the toilet, which was noticeable. Secondly, we observed that the lobby cleaning staff and the maintenance guy wearing blue uniforms appeared less well-trained in customer service compared to the rest of the team and were generally unfriendly in their interactions. These were minor points in an otherwise excellent stay. We would not hesitate to recommend your hotel to others and would happily choose to stay here again on our next visit to Xi'an. Thank you for your hospitality!
訪客用戶
家庭出遊
商務雙床房(喜臨門床墊+電視投屏+小冰箱)
入住於2025年12月
訪客用戶
家庭出遊
高級雙床房(喜臨門床墊+電視投屏)
入住於2025年08月
訪客用戶
家庭出遊
高級雙床房(喜臨門床墊+電視投屏)
入住於2025年07月
Jeffrey·Leo
商務出差
高級大床房(喜臨門床墊+電視投屏)
入住於2025年10月
訪客用戶
家庭出遊
高級雙床房(喜臨門床墊+電視投屏)
入住於2026年01月
匿名用戶
夫妻/情侶出遊
大床房(喜臨門床墊+電視投屏)
入住於2025年05月
訪客用戶
幫他人預訂
高級雙床房(喜臨門床墊+電視投屏)
入住於2025年04月
Morado_
家庭出遊
高級雙床房(喜臨門床墊+電視投屏)
入住於2026年01月
Shnoon
家庭出遊
家庭房(喜臨門床墊+電視投屏+小冰箱)
入住於2025年07月
訪客用戶
家庭出遊
家庭房(喜臨門床墊+電視投屏+小冰箱)
入住於2025年02月
訪客用戶
家庭出遊 商務雙床房(喜臨門床墊+電視投屏+小冰箱)
入住於2025年12月
訪客用戶
家庭出遊 高級雙床房(喜臨門床墊+電視投屏)
入住於2025年08月
訪客用戶
家庭出遊 高級雙床房(喜臨門床墊+電視投屏)
入住於2025年07月
Jeffrey·Leo
商務出差 高級大床房(喜臨門床墊+電視投屏)
入住於2025年10月
訪客用戶
家庭出遊 高級雙床房(喜臨門床墊+電視投屏)
入住於2026年01月
匿名用戶
夫妻/情侶出遊 大床房(喜臨門床墊+電視投屏)
入住於2025年05月
訪客用戶
幫他人預訂 高級雙床房(喜臨門床墊+電視投屏)
入住於2025年04月
Morado_
家庭出遊 高級雙床房(喜臨門床墊+電視投屏)
入住於2026年01月
Shnoon
家庭出遊 家庭房(喜臨門床墊+電視投屏+小冰箱)
入住於2025年07月
訪客用戶
家庭出遊 家庭房(喜臨門床墊+電視投屏+小冰箱)
入住於2025年02月