伍倫貢亞丁納酒店 (Adina Apartment Hotel Wollongong)

We stayed at Adina Apartment Hotel Wollongong from 5 to 10 October 2025, and the experience was extremely disappointing — far below the expected standard for a property claiming 4-star status. 1. Room Cleaning and Servicing The room was serviced only once during the entire 5-night stay. Even that single service was superficial — the toilet was not cleaned, dirty towels were left in the bathtub, and only minimal tasks were done (making the bed and vacuuming the open area). The toilet bin was not emptied, and basic hygiene standards were clearly neglected. Whenever we needed clean towels, we had to call reception, and housekeeping would only deliver clean ones without taking the used, wet towels. By Tuesday night (7 October), the situation became unacceptable — the bins were overflowing, and a pile of damp towels was blocking access to the bathroom. When I called to request cleaning, I was told that our room was “booked for cleaning” the following day (Wednesday, 8 October) and that someone would only come to collect the towels. When housekeeping finally came, the staff member did not even enter the room. She stood at the door and asked us to bring the dirty towels to her. When I mentioned the overflowing bins, she simply handed me garbage bags and asked us to bring the rubbish out ourselves. 2. Balcony and General Cleanliness The balcony was never cleaned, either before or during our stay. It was littered with cigarette butts, despite none of us being smokers. These cigarette butts remained there the entire stay until we checked out on Friday, 10 October. 3. Sauna, Hot Tub, and Pool Facilities This was my third stay at Adina Wollongong over the last three years. On two of these visits, the sauna and hot tub were out of order for the full duration of the stay. This time was no different — from Sunday to Friday, the facilities were marked “Out of Order,” with no sign of repair or maintenance work being carried out. The pool area was also poorly maintained. The pool water was visibly dirty, and no cleaning or servicing was observed at any point. My children used the pool once and refused to return after seeing how filthy it was the next day (video evidence available). 4. Overall Experience and Value When booking, Adina’s rates were comparable to Novotel Wollongong, and I deliberately chose Adina for the sauna and hot tub facilities — expecting a comfortable, relaxing stay even if the weather wasn’t suitable for the beach. Unfortunately, that decision was a mistake. Between the non-functioning facilities, poor housekeeping, lack of hygiene, and even finding a cockroach in the room, this property’s operations are well below 4-star standard — closer to a budget hostel experience. I will not be staying at Adina Apartment Hotel Wollongong again. The ongoing issues across multiple visits — unsanitary conditions, lack of maintenance, and poor service culture — demonstrate a serious management failure. This is unacceptable for a supposedly premium brand.

這次入住體驗非常差，明顯低於對 Adina 品牌的預期。 預訂的是一臥室公寓，包含一間臥室及客廳梳化床。實際入住為1位成人和3位未成年孩子。辦理入住時，前台一開始直接表示“應該預訂兩臥室房型”，在我詢問客廳梳化床用途後，才改口要求每晚額外付款 AUD 30，費用已當場付款。整個溝通過程給人感覺生硬、不友好。 更嚴重的是房間狀況：整體清潔度很差，不衹是表面問題；房門存在明顯損壞，入住期間未見任何維修或處理。作為公寓式酒店，這樣的維護和衞生水平令人失望。 事後通過官方渠道反饋上述問題，至今未收到任何回覆。我們並非一次性客人，平時也常入住 Adina 其他門店，正是基於以往的品牌印象才選擇了這家。但本次從入住溝通、房間衞生到事後反饋處理，都讓人非常失望。 不推薦家庭入住。 This stay was very disappointing and far below our expectations of the Adina brand. We booked a one-bedroom apartment, which included one bedroom and a sofa bed in the living area. The actual stay was for one adult and three minor children. At check-in, the front desk initially stated that we “should have booked a two-bedroom apartment.” Only after I questioned the purpose of the sofa bed was I informed that an additional charge of AUD 30 per night would apply, which I paid immediately. The entire communication process felt rigid and unfriendly. More concerning was the condition of the room. The overall cleanliness was poor and went beyond surface-level issues. In addition, the room door was clearly damaged, and no repair or follow-up was arranged during our stay. For an apartment-style hotel, this level of maintenance and hygiene was unacceptable. I later raised these issues through the official channel but have received no response to date. We are not first-time guests and regularly stay at other Adina properties, which is precisely why we chose this hotel. However, this experience—from check-in communication to room condition and post-stay handling—was extremely disappointing. Not recommended for families.

整體服務還是不錯的，地理位置不錯，周邊餐廳超市便利店都有，房間有點舊的，衞生良好，停車場過夜收費需要AUD15，需路邊找免費停車點～

We had a lovely time. The room was clean. Very close to the beach. Definitely will book again

Great location and apartments with plenty of room and convenient location.

飯店位置很好，房間簡單卻很舒適，空間很大。整體也很乾淨進去的時候給人很舒服的感覺。設備齊全長住休息都很適合。飯店人員服務態度良好。

離海邊沙灘不遠，入住的房間有廚具，可以自己做飯，挺好的體驗。設施不不錯，房間也挺大，還有沙發 餐桌 電視 等。下次有機會還想入住。

這是我渡過最恐怖的酒店，地氈曾彷彿被水滲透了，地面凹凸不平腳踏上去全是黑的，跟酒店反映了。他們說也沒有辦法！作為一間公寓酒店實在無法令人接受，下次不會再選擇這間。

The hotel rooms are outdated and not according to the photos …

位置和設施都好，有熱空調好評，冬天有時真的很需要。工作人員態度好，不錯的體驗。