No hot-water and electricity during our stay. We weren’t the only ones, we saw other people complained too. Called the contact line for them to respond saying it’s not an emergency. Utterly useless customer service team!
I_Rh
家庭出遊
標準雙人房
入住於2025年05月
3.5
評價於:2025年06月01日
I recently had to cancel my reservation at The Fairhaven Hotel
due to an unexpected illness, and unfortunately, my experience with their customer service has left much to be desired.
Despite reaching out promptly to explain my situation and request a refund, I was met with a firm refusal. The hotel’s cancellation policy was not flexible enough to accommodate my circumstances, which was quite disappointing. I understand that policies are in place for a reason, but a little compassion in times of need would have gone a long way.
The hotel itself may have great amenities and a lovely atmosphere, but my experience with their handling of cancellations has overshadowed any positive aspects. I would advise potential guests to carefully consider the cancellation policy before booking, especially if there’s a chance that plans may change unexpectedly.
Overall, while I cannot speak to the quality of the stay, my interaction with the hotel regarding my cancellation has left me feeling frustrated and dissatisfied. I hope they can improve their customer service approach in the future.
訪客用戶
夫妻/情侶出遊
標準雙人房
入住於2025年04月
5.0
超讚
評價於:2025年04月21日
Hotel was a really good
Location,
Welcomed by friendly and helpful staff at the desk.
The lift was not working which didn’t affect us as we are able bodied.
However there were other people who could have done with the lift working,
We didn’t have the continental breakfast but it did look good. We just prefer cooked breakfasts.
Bedroom was a nice space and bathroom/ shower was clean.
訪客用戶
獨自出遊
標準單人房
入住於2025年03月
4.7
很棒
評價於:2025年04月02日
A spacious,clean room with a lovely sea view.
Very conveniently located in the town centre.
Good, friendly service.
Food was fine.
Very competitively priced.
Absolutely loved my stay.
NaomiOH
家庭出遊
基礎三人間
入住於2024年07月
5.0
超讚
評價於:2024年08月01日
We stayed here for 1 night me and my partner and 2 year old the staff were very friendly took us to our room and set up the single bed for us. The location is great right near the see front and we had a lovely view of the sea from our hotel room window. They offered a lovely continental breakfast with cereal, toasts and pastries which is perfect for a light breakfast and the coffee was lovely we enjoyed are stay will definitely be returning g again in the future
訪客用戶
夫妻/情侶出遊
標準雙床房
入住於2024年09月
4.0
評價於:2024年09月09日
Location and service was good but the room was a big let down, was clean but definitely not worth what they charge, the divan beds are super old and mattress very uncomfortable, I have stayed in better places for less money.
訪客用戶
家庭出遊
標準雙人房
入住於2024年08月
3.5
評價於:2024年08月26日
Not really expected as the inside area of hotel.
Les Bowley
夫妻/情侶出遊
海景豪華雙人房
入住於2023年09月
4.7
很棒
評價於:2023年09月22日
Recent renovation work looks excellent.
Staff superb. Professional, friendly, helpful.
Wonderful location.
Breakfast was superb but very pricey.
Would definitely stay here again.
訪客用戶
好友出遊
海景豪華雙人房
入住於2023年11月
4.2
很好
評價於:2023年11月19日
Good location, the room is redecorated; but the room is slightly different from the pictures (deluxe double see view). It’s only got one small window.
訪客用戶
夫妻/情侶出遊
海景豪華雙人房
入住於2023年06月
5.0
超讚
評價於:2023年06月21日
We stayed here as a last minute decision for one night.
Staff were really friendly and helpful. Room was basic but clean, overlooking the sea. We had a lovely stay.
訪客用戶
家庭出遊 基礎三人間
入住於2025年08月
2.0
評價於:2025年08月24日
No hot-water and electricity during our stay. We weren’t the only ones, we saw other people complained too. Called the contact line for them to respond saying it’s not an emergency. Utterly useless customer service team!
I_Rh
家庭出遊 標準雙人房
入住於2025年05月
3.5
評價於:2025年06月01日
I recently had to cancel my reservation at The Fairhaven Hotel
due to an unexpected illness, and unfortunately, my experience with their customer service has left much to be desired.
Despite reaching out promptly to explain my situation and request a refund, I was met with a firm refusal. The hotel’s cancellation policy was not flexible enough to accommodate my circumstances, which was quite disappointing. I understand that policies are in place for a reason, but a little compassion in times of need would have gone a long way.
The hotel itself may have great amenities and a lovely atmosphere, but my experience with their handling of cancellations has overshadowed any positive aspects. I would advise potential guests to carefully consider the cancellation policy before booking, especially if there’s a chance that plans may change unexpectedly.
Overall, while I cannot speak to the quality of the stay, my interaction with the hotel regarding my cancellation has left me feeling frustrated and dissatisfied. I hope they can improve their customer service approach in the future.
訪客用戶
夫妻/情侶出遊 標準雙人房
入住於2025年04月
5.0
超讚
評價於:2025年04月21日
Hotel was a really good
Location,
Welcomed by friendly and helpful staff at the desk.
The lift was not working which didn’t affect us as we are able bodied.
However there were other people who could have done with the lift working,
We didn’t have the continental breakfast but it did look good. We just prefer cooked breakfasts.
Bedroom was a nice space and bathroom/ shower was clean.
訪客用戶
獨自出遊 標準單人房
入住於2025年03月
4.7
很棒
評價於:2025年04月02日
A spacious,clean room with a lovely sea view.
Very conveniently located in the town centre.
Good, friendly service.
Food was fine.
Very competitively priced.
Absolutely loved my stay.
NaomiOH
家庭出遊 基礎三人間
入住於2024年07月
5.0
超讚
評價於:2024年08月01日
We stayed here for 1 night me and my partner and 2 year old the staff were very friendly took us to our room and set up the single bed for us. The location is great right near the see front and we had a lovely view of the sea from our hotel room window. They offered a lovely continental breakfast with cereal, toasts and pastries which is perfect for a light breakfast and the coffee was lovely we enjoyed are stay will definitely be returning g again in the future
訪客用戶
夫妻/情侶出遊 標準雙床房
入住於2024年09月
4.0
評價於:2024年09月09日
Location and service was good but the room was a big let down, was clean but definitely not worth what they charge, the divan beds are super old and mattress very uncomfortable, I have stayed in better places for less money.
訪客用戶
家庭出遊 標準雙人房
入住於2024年08月
3.5
評價於:2024年08月26日
Not really expected as the inside area of hotel.
Les Bowley
夫妻/情侶出遊 海景豪華雙人房
入住於2023年09月
4.7
很棒
評價於:2023年09月22日
Recent renovation work looks excellent.
Staff superb. Professional, friendly, helpful.
Wonderful location.
Breakfast was superb but very pricey.
Would definitely stay here again.
訪客用戶
好友出遊 海景豪華雙人房
入住於2023年11月
4.2
很好
評價於:2023年11月19日
Good location, the room is redecorated; but the room is slightly different from the pictures (deluxe double see view). It’s only got one small window.
訪客用戶
夫妻/情侶出遊 海景豪華雙人房
入住於2023年06月
5.0
超讚
評價於:2023年06月21日
We stayed here as a last minute decision for one night.
Staff were really friendly and helpful. Room was basic but clean, overlooking the sea. We had a lovely stay.
費爾黑文酒店
(The Fairhaven Hotel)附近飯店推薦
常見問題
費爾黑文酒店的入住和退房時間是什麼?
入住時間:16:00-21:00 退房時間:08:00-10:00
費爾黑文酒店是否提供早餐?
飯店提供早餐。
費爾黑文酒店提供哪些設施及服務?
海灘
費爾黑文酒店附近有什麼熱門景點?
SEA LIFE Weymouth(約1.9公里),Weymouth Beach(約0.1公里),Nothe Fort(約0.7公里)
訪客用戶
家庭出遊
基礎三人間
入住於2025年08月
I_Rh
家庭出遊
標準雙人房
入住於2025年05月
訪客用戶
夫妻/情侶出遊
標準雙人房
入住於2025年04月
訪客用戶
獨自出遊
標準單人房
入住於2025年03月
NaomiOH
家庭出遊
基礎三人間
入住於2024年07月
訪客用戶
夫妻/情侶出遊
標準雙床房
入住於2024年09月
訪客用戶
家庭出遊
標準雙人房
入住於2024年08月
Les Bowley
夫妻/情侶出遊
海景豪華雙人房
入住於2023年09月
訪客用戶
好友出遊
海景豪華雙人房
入住於2023年11月
訪客用戶
夫妻/情侶出遊
海景豪華雙人房
入住於2023年06月
訪客用戶
家庭出遊 基礎三人間
入住於2025年08月
I_Rh
家庭出遊 標準雙人房
入住於2025年05月
訪客用戶
夫妻/情侶出遊 標準雙人房
入住於2025年04月
訪客用戶
獨自出遊 標準單人房
入住於2025年03月
NaomiOH
家庭出遊 基礎三人間
入住於2024年07月
訪客用戶
夫妻/情侶出遊 標準雙床房
入住於2024年09月
訪客用戶
家庭出遊 標準雙人房
入住於2024年08月
Les Bowley
夫妻/情侶出遊 海景豪華雙人房
入住於2023年09月
訪客用戶
好友出遊 海景豪華雙人房
入住於2023年11月
訪客用戶
夫妻/情侶出遊 海景豪華雙人房
入住於2023年06月