山嶼海康養酒店(文昌高隆灣店） (Shanyu Haikangyang Hotel (Wenchang Gaolongwan Branch))

帶長者海南旅遊，這家酒店總體環境不錯對得起這個價格，前台的妹子也很耐心，就是蚊蟲比較多要是有個殺蟲劑就更好了，樓頂的觀景台還沒裝修好，半夜才來的酒店就上樓看看夜景，看著有點害怕😱😱

I was generally satisfied with my stay here. Location: It is very close to the beach and is nearby some shops and restaurants. Amenities: the cookware and tableware looked new and in good condition. They delivered a different breakfast to my room every morning. I liked the variety they included in the breakfast (every day they included some type of noodle dish, porridge, milk, and little portions of meat, veg and buns). It was a very filling meal! The only missing amenity that I would have liked was a washing machine in the kitchen or balcony, but it was okay for my short stay. Cleanliness: I was satisfied with the cleanliness of my room and it's facilities. It was basically spotless. My cleanliness issue was the pool. I'm assuming because I stayed in the winter, the hotel staff were not expecting guests to want to use the pool and therefore hadn't cleaned it in a while. The tiles were dirty and there were leaves, dead bugs, and other types of dirt in the pool. I tried to ignore it and enjoy my swim but I had to get out soon after cause I felt too uncomfortable to continue. It was very disappointing. This leads me to my next issue... Service: I appreciate the receptionists manner and patience with the language barrier. They always had a positive attitude and a smile on their face. I marked them down however because of the pool incident. I asked if I could use the pool. They said I could but recommended I don't because the water is cold. I responded by saying that's not a problem for me. This is because I was used to that as I had previously swam in Sanya before arriving in Wenchang, so I was expecting cold water. I also specifically booked this hotel for the swimming pool (this app said it was open all year round). Finally, they then let me access the pool (only for me to find out how dirty it was). In hindsight, they were trying to save face. Instead of admitting the pool is dirty they used the excuse of the water being cold to persuade me not to swim (which failed). Maybe for guests from other cultures this tactic would have worked. However, I would have appreciated the honesty instead. Also, because this app says the pool is open all year round, I would recommend that gets removed as I discovered that's clearly not the case. Had this incident not happened, I would have given them full marks for service. To sum up, I am overall happy with my stay here. I will give this hotel a pass for the dirty pool since it is wintertime and I'm assuming the staff were not expecting guests to want to use it and we're therefore not prepared. I would hope the pool is cleaner in the summertime at least. If so, I would gladly come again during that season to make full use of it. If not, I would unfortunately have to stay somewhere else as having access to a high quality pool is what I look when booking hotels in a tropical location like Wenchang.

一棟樓裡面不止這一家酒店，稍不注意就跑錯了前台。進進出出康養的人不少，飯點兒時候電梯不好等。衞生不錯，比一般酒店多了冰箱和電磁爐。特別要説服務態度很好，前台的小何美女有求必應，出門忘帶卡了小何給開門，降溫冷了又給找被子。

老伴坐輪椅，這家酒店的無障沒施，助殘設施挺好，酒店房間寬敞，有陽台，可以遠眺見海，附近有農貿市場，走路約10分鐘可到，到海邊走路差不多10分，房間裡有冰箱，電磁爐，抽油煙機，可做飯，衹是我們這次到文昌來去匆匆，沒帶餐具，也沒體驗炊具好使不，下次來還訂這家體驗一下。

媳婦出差跟著旅遊，房間寬敞，通風，很乾凈，前台美女服務態度好，有問題打電話很快就到。站在陽台就能看到海邊，步行十來分鐘，交通方便，酒店外面就是公交站。最驚喜的是第二天晚上就看到了火箭發射，而且就在酒店頂樓觀看，有機會下次也來住山嶼海康養酒店

房間設施設備齊全，離海邊很近走路幾分鐘就到。環境不錯。前台小哥跟小姐姐服務態度不錯，下次還會繼續入住的

很贊。房間比較大，有陽台，視線很開闊。摩羯颱風對文昌影響很大，酒店立即採取措施，啟用應急用電，每天分時段供電，保證了大家的用水用電及出行。前台妹妹和清潔阿姨都很熱情。點贊👍

房間還不錯，面積也夠寬敞，能看到海景，設施也算齊備，特別是衞生間馬桶還配備了為老年人起坐的安全扶手，唯一不足的是早餐是送到房間的盒飯，我也是初次在酒店吃的早餐。還是有點不完備，希望今後改善！

離網紅逸龍灣棧道很近。晚上入住房間電視壞了。又換了一個房間。床墊很硬。個人不是很喜歡。同一棟樓有3家酒店。

位置距離海灘步行10多分鐘，再漫步到海上圖書館 免費停車，房間乾淨整潔衞生，前台服務員小何非常棒，態度熱心友好，解決了我們的困難，推薦大家入住。