Disappointing Experience
My recent stay at the hotel was underwhelming and far from the standard I had expected. Unfortunately, the service and attention to detail left much to be desired.
• Lack of Assistance with Luggage: Upon arrival, no staff offered assistance with our luggage unless specifically requested. This is not the level of hospitality one anticipates at a hotel.
• Unfriendly Staff: The staff lacked warmth and basic courtesy. There was no greeting from the housekeeping team or other staff members encountered during our stay.
• Subpar F&B Service: The food and beverage service was extremely disappointing, with no evidence of customer focus or hospitality. Breakfast was monotonous, with the same dishes served daily. Introducing variety would have significantly enhanced the dining experience.
• Housekeeping Oversight: Despite requesting a room makeup, body shampoo was not replenished. When we brought it to the staff’s attention, no effort was made to resolve the issue promptly. Instead, only a bellman delivered lotion as a substitute, citing that housekeeping had already left for the day.
• Bathroom Inconvenience: The bathroom design was flawed, causing the floor to get wet during showers, which was both inconvenient and uncomfortable.
• F&B Staff Training: The food and beverage team demonstrated a clear lack of training. Plates were cleared without any acknowledgment or courtesy, even while we were still eating, leaving us feeling rushed and unwelcome.
On a positive note, the reception staff stood out for their professionalism and helpful attitude, providing a glimmer of hope in an otherwise disappointing stay.
Overall, the hotel needs significant improvements in staff training, guest service, and attention to detail to meet the expectations of discerning travelers.
Super hotel ! Realised all our expectations!!! Amazing view from the room. And breakfast was so delicious.😋
訪客用戶
商務出差
經典雙床城景房
入住於2025年02月
5.0
超讚
評價於:2025年02月23日
Отличный отель. Прекрасные завтраки. Очень дружелюбный персонал. Нареканий никаких. Ещё и парковка оказалось бесплатной в выходные дни - приятная мелочь.
Disappointing Experience
My recent stay at the hotel was underwhelming and far from the standard I had expected. Unfortunately, the service and attention to detail left much to be desired.
• Lack of Assistance with Luggage: Upon arrival, no staff offered assistance with our luggage unless specifically requested. This is not the level of hospitality one anticipates at a hotel.
• Unfriendly Staff: The staff lacked warmth and basic courtesy. There was no greeting from the housekeeping team or other staff members encountered during our stay.
• Subpar F&B Service: The food and beverage service was extremely disappointing, with no evidence of customer focus or hospitality. Breakfast was monotonous, with the same dishes served daily. Introducing variety would have significantly enhanced the dining experience.
• Housekeeping Oversight: Despite requesting a room makeup, body shampoo was not replenished. When we brought it to the staff’s attention, no effort was made to resolve the issue promptly. Instead, only a bellman delivered lotion as a substitute, citing that housekeeping had already left for the day.
• Bathroom Inconvenience: The bathroom design was flawed, causing the floor to get wet during showers, which was both inconvenient and uncomfortable.
• F&B Staff Training: The food and beverage team demonstrated a clear lack of training. Plates were cleared without any acknowledgment or courtesy, even while we were still eating, leaving us feeling rushed and unwelcome.
On a positive note, the reception staff stood out for their professionalism and helpful attitude, providing a glimmer of hope in an otherwise disappointing stay.
Overall, the hotel needs significant improvements in staff training, guest service, and attention to detail to meet the expectations of discerning travelers.
Super hotel ! Realised all our expectations!!! Amazing view from the room. And breakfast was so delicious.😋
訪客用戶
商務出差 經典雙床城景房
入住於2025年02月
5.0
超讚
評價於:2025年02月23日
Отличный отель. Прекрасные завтраки. Очень дружелюбный персонал. Нареканий никаких. Ещё и парковка оказалось бесплатной в выходные дни - приятная мелочь.
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入住於2025年07月
118752****
商務出差 經典雙床城景房
入住於2025年03月
320838****
商務出差 經典特大床房
入住於2025年03月
WenyanfenYoyo
商務出差 經典特大床房
入住於2024年12月
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商務出差 經典特大床房
入住於2024年11月
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入住於2025年04月
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入住於2024年09月
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獨自出遊 經典特大床房
入住於2025年01月
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入住於2024年04月
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