The room was excellent, from design to cleanliness, love the body wash and shampoo. One of the most comfortable hotel room with silence air conditioning system. And I don’t doubt that they have an excellent housekeeping team in this property. However, the restaurant staff need to improve their service ! Sorry but you really needs a major improvement for F&B team in all areas related there. Otherwise, thanks for a comfortable stay. Huge thanks to the bell service for carrying my luggages across the street and up the hills !
Rohan_Han
朋友出遊
山側高級雙床房
入住於2023年12月
4.7
很棒
評價於:2024年01月02日
먼저 너무 좋은 시설에 깜짝 놀랐고 직원분들께서 너무 친절하게 챙겨주셔서 혼자왔지만 정말 재밌게 즐기다가 갑니다.
다음엔 모든 가족들 다 데리고 오고 싶을 정도로 너무너무 좋았어요💛
진짜 행복한 휴가 였습니다.
수영장도 좋았고 특히 룸이 정말 맘에 들었어요! 내 방하고 싶을만큼 ㅎㅎㅎ 특히 유투브가 나와서 볼게 더 많았어요! 정말 좋았습니다^^
다만 저는 언덕뷰였는데 밤에 닭이 울어서 ㅜ 조금 잘 때 힘들었어요.
그거 빼곤 다 좋았습니다 😊
Tracynguyen2412
朋友出遊
海景豪華雙床房
入住於2023年12月
5.0
超讚
評價於:2023年12月25日
I booked 3 deluxe twin rooms with seaview for 2 nights to celebrate my birthday with friends. I got warm welcome from Ms. Duyen (Asistant Guest Relations Manager), Ms. Chi Receptionist and Mr. Vinh Bellman. Ms Duyen helped us arrange our room with nice view and she made me surprised with the cakes. Ms. Chi checked in for us very fast and professional. Mr. Vinh help us deliver all heavy luggages to our rooms and call electricty car fo us. Also thank for Mr. Hoang FB Manager for taking care of us about breakfast. Our stay was so pleasant in Mercure Vung Tau. And we really enjoy our stay much because of them.
But there's a small problem that I made reservations on 訂房網站.com for my stay 22-24Dec, but my working schedule was changed so I contacted Ms. Trang Lam Reservation to support to change to 20-22Dec, she asked me to contact with 訂房網站.com. After I contacted 訂房網站.com, they helped me contact hotel again to change. Sometimes, I know if both side agrees to change, I can change althought my booking policy shows not amend. But 訂房網站.com said that the hotel didnt agree to change. And I asked her for a solution that I can pay more to change or not, she just sent me an email with room price for 20-22Dec, didnt tell me that I can cancel old reservation to make a new reservation or not. Finally, I had to change my schedule, only stayed in hotel 1 night and left Vung Tau 3:30AM for taking my flight on 24Dec.
The room was excellent, from design to cleanliness, love the body wash and shampoo. One of the most comfortable hotel room with silence air conditioning system. And I don’t doubt that they have an excellent housekeeping team in this property. However, the restaurant staff need to improve their service ! Sorry but you really needs a major improvement for F&B team in all areas related there. Otherwise, thanks for a comfortable stay. Huge thanks to the bell service for carrying my luggages across the street and up the hills !
Rohan_Han
朋友出遊 山側高級雙床房
入住於2023年12月
4.7
很棒
評價於:2024年01月02日
먼저 너무 좋은 시설에 깜짝 놀랐고 직원분들께서 너무 친절하게 챙겨주셔서 혼자왔지만 정말 재밌게 즐기다가 갑니다.
다음엔 모든 가족들 다 데리고 오고 싶을 정도로 너무너무 좋았어요💛
진짜 행복한 휴가 였습니다.
수영장도 좋았고 특히 룸이 정말 맘에 들었어요! 내 방하고 싶을만큼 ㅎㅎㅎ 특히 유투브가 나와서 볼게 더 많았어요! 정말 좋았습니다^^
다만 저는 언덕뷰였는데 밤에 닭이 울어서 ㅜ 조금 잘 때 힘들었어요.
그거 빼곤 다 좋았습니다 😊
Tracynguyen2412
朋友出遊 海景豪華雙床房
入住於2023年12月
5.0
超讚
評價於:2023年12月25日
I booked 3 deluxe twin rooms with seaview for 2 nights to celebrate my birthday with friends. I got warm welcome from Ms. Duyen (Asistant Guest Relations Manager), Ms. Chi Receptionist and Mr. Vinh Bellman. Ms Duyen helped us arrange our room with nice view and she made me surprised with the cakes. Ms. Chi checked in for us very fast and professional. Mr. Vinh help us deliver all heavy luggages to our rooms and call electricty car fo us. Also thank for Mr. Hoang FB Manager for taking care of us about breakfast. Our stay was so pleasant in Mercure Vung Tau. And we really enjoy our stay much because of them.
But there's a small problem that I made reservations on 訂房網站.com for my stay 22-24Dec, but my working schedule was changed so I contacted Ms. Trang Lam Reservation to support to change to 20-22Dec, she asked me to contact with 訂房網站.com. After I contacted 訂房網站.com, they helped me contact hotel again to change. Sometimes, I know if both side agrees to change, I can change althought my booking policy shows not amend. But 訂房網站.com said that the hotel didnt agree to change. And I asked her for a solution that I can pay more to change or not, she just sent me an email with room price for 20-22Dec, didnt tell me that I can cancel old reservation to make a new reservation or not. Finally, I had to change my schedule, only stayed in hotel 1 night and left Vung Tau 3:30AM for taking my flight on 24Dec.
訪客用戶
夫妻/情侶出遊
山側標準大床房
入住於2023年12月
匿名用戶
家庭出遊
海景豪華雙床房
入住於2024年02月
GANNSTER
夫妻/情侶出遊
山側標準大床房
入住於2023年09月
訪客用戶
朋友出遊
山側高級特大床房
入住於2022年11月
訪客用戶
商務出差
海景豪華特大床房
入住於2023年04月
匿名用戶
獨自出遊
海景豪華雙床房
入住於2022年11月
匿名用戶
家庭出遊
海景豪華雙床房
入住於2022年10月
訪客用戶
家庭出遊
山側標準大床房
入住於2024年04月
Rohan_Han
朋友出遊
山側高級雙床房
入住於2023年12月
Tracynguyen2412
朋友出遊
海景豪華雙床房
入住於2023年12月
訪客用戶
夫妻/情侶出遊 山側標準大床房
入住於2023年12月
匿名用戶
家庭出遊 海景豪華雙床房
入住於2024年02月
GANNSTER
夫妻/情侶出遊 山側標準大床房
入住於2023年09月
訪客用戶
朋友出遊 山側高級特大床房
入住於2022年11月
訪客用戶
商務出差 海景豪華特大床房
入住於2023年04月
匿名用戶
獨自出遊 海景豪華雙床房
入住於2022年11月
匿名用戶
家庭出遊 海景豪華雙床房
入住於2022年10月
訪客用戶
家庭出遊 山側標準大床房
入住於2024年04月
Rohan_Han
朋友出遊 山側高級雙床房
入住於2023年12月
Tracynguyen2412
朋友出遊 海景豪華雙床房
入住於2023年12月