I recently stayed at Hotel Mercure Raphael Wien and had a very pleasant experience overall. The hotel is conveniently located just a few minutes’ walk from Westbahnhof train station and right across from the Mariahilfer Straße shopping street, making it easy to explore Vienna by foot or public transport.
The rooms were clean, modern, and well-equipped with everything I needed, including a comfortable bed, good lighting, and a spacious bathroom. Soundproofing was decent, so I slept well despite the central location.
What stood out most was the friendly and helpful staff at the front desk. They were always willing to assist with directions, recommendations, and even helped me arrange airport transport.
訪客用戶
家庭出遊
標準雙人間 - 帶2張單人床
入住於2025年07月
4.7
很棒
評價於:2025年07月11日
Very spacious and clean room equipped with a lot of amenities. Everything is well maintained. The only complain is I do not seem to find CCTV in the fitness room (which located in the basement), so I’m a bit reluctant to use it.
訪客用戶
夫妻/情侶出遊
標準雙人間 - 帶2張單人床
入住於2024年08月
3.5
評價於:2024年08月25日
Неплохой отель, от вокзала мин 10 пешком. Ресторан работает только на завтрак, цены на мини-датчик как везде в Австрии. Вода 3 евро( отдельное спасибо Александру, всегда помогал с вопросами.
realcyrus
家庭出遊
尊享雙人房
入住於2024年06月
3.2
評價於:2024年06月21日
호텔 위치가 좋아서 뮤지컬 보시는
분들, 주변 지하철로 이동하실려는 분들께
추천 드립니다
Reeves23
獨自出遊
標準雙人房
入住於2025年02月
5.0
超讚
評價於:2025年03月02日
I was satisfied with all the services. The staff was courteous, and the facilities were clean and comfortable. Thank you for a wonderful stay.
訪客用戶
好友出遊
標準雙人房
入住於2023年12月
4.5
很好
評價於:2023年12月29日
Value for money hotel.
On the plus of the hotel, really friendly staff, provided free slippers even though not included in the room amenities. Breakfast had lots of tasty options, while the Christmas decoration was fantastic. Area is quite, has a theater right next to it and a couple of restaurants and a supermarket right in the corner. Clean room.
On the cons, there is no English channels in the TV, while TV has not mirage with phone or any other option for non German speaking.
Overall clean and cozy warm room, furniture has some damage but not something I really bothered much.
Location is not that central but local transport is really organised so we didn't bother. Minimum 3 minutes walk to nearest bus/tram. 6 minutes walk to metro.
Overall fantastic experience, I would choose it again
ramazan alp aydin
夫妻/情侶出遊
標準雙人房
入住於2024年05月
1.5
評價於:2024年05月06日
We stayed in room 302, and while the room was nice, the toilet smelled terrible. I had reserved a double bed, but the hotel gave me two single beds that they simply combined and called a double bed.
The room service was disgusting because they did not change the towels; bring your own towel, and they only provided tap water. The staff were unhelpful.
We stayed for three nights and had a terrible experience.
We will never come again.
I recently stayed at Hotel Mercure Raphael Wien and had a very pleasant experience overall. The hotel is conveniently located just a few minutes’ walk from Westbahnhof train station and right across from the Mariahilfer Straße shopping street, making it easy to explore Vienna by foot or public transport.
The rooms were clean, modern, and well-equipped with everything I needed, including a comfortable bed, good lighting, and a spacious bathroom. Soundproofing was decent, so I slept well despite the central location.
What stood out most was the friendly and helpful staff at the front desk. They were always willing to assist with directions, recommendations, and even helped me arrange airport transport.
訪客用戶
家庭出遊 標準雙人間 - 帶2張單人床
入住於2025年07月
4.7
很棒
評價於:2025年07月11日
Very spacious and clean room equipped with a lot of amenities. Everything is well maintained. The only complain is I do not seem to find CCTV in the fitness room (which located in the basement), so I’m a bit reluctant to use it.
訪客用戶
夫妻/情侶出遊 標準雙人間 - 帶2張單人床
入住於2024年08月
3.5
評價於:2024年08月25日
Неплохой отель, от вокзала мин 10 пешком. Ресторан работает только на завтрак, цены на мини-датчик как везде в Австрии. Вода 3 евро( отдельное спасибо Александру, всегда помогал с вопросами.
realcyrus
家庭出遊 尊享雙人房
入住於2024年06月
3.2
評價於:2024年06月21日
호텔 위치가 좋아서 뮤지컬 보시는
분들, 주변 지하철로 이동하실려는 분들께
추천 드립니다
Reeves23
獨自出遊 標準雙人房
入住於2025年02月
5.0
超讚
評價於:2025年03月02日
I was satisfied with all the services. The staff was courteous, and the facilities were clean and comfortable. Thank you for a wonderful stay.
訪客用戶
好友出遊 標準雙人房
入住於2023年12月
4.5
很好
評價於:2023年12月29日
Value for money hotel.
On the plus of the hotel, really friendly staff, provided free slippers even though not included in the room amenities. Breakfast had lots of tasty options, while the Christmas decoration was fantastic. Area is quite, has a theater right next to it and a couple of restaurants and a supermarket right in the corner. Clean room.
On the cons, there is no English channels in the TV, while TV has not mirage with phone or any other option for non German speaking.
Overall clean and cozy warm room, furniture has some damage but not something I really bothered much.
Location is not that central but local transport is really organised so we didn't bother. Minimum 3 minutes walk to nearest bus/tram. 6 minutes walk to metro.
Overall fantastic experience, I would choose it again
ramazan alp aydin
夫妻/情侶出遊 標準雙人房
入住於2024年05月
1.5
評價於:2024年05月06日
We stayed in room 302, and while the room was nice, the toilet smelled terrible. I had reserved a double bed, but the hotel gave me two single beds that they simply combined and called a double bed.
The room service was disgusting because they did not change the towels; bring your own towel, and they only provided tap water. The staff were unhelpful.
We stayed for three nights and had a terrible experience.
We will never come again.
訪客用戶
好友出遊
標準雙人房
入住於2025年06月
訪客用戶
獨自出遊
標準雙人房
入住於2025年06月
訪客用戶
家庭出遊
標準雙人間 - 帶2張單人床
入住於2025年07月
訪客用戶
夫妻/情侶出遊
標準雙人間 - 帶2張單人床
入住於2024年08月
realcyrus
家庭出遊
尊享雙人房
入住於2024年06月
Reeves23
獨自出遊
標準雙人房
入住於2025年02月
訪客用戶
好友出遊
標準雙人房
入住於2023年12月
ramazan alp aydin
夫妻/情侶出遊
標準雙人房
入住於2024年05月
갸쟈귱
夫妻/情侶出遊
標準雙人房
入住於2025年09月
M514783****
商務出差
標準雙人房
入住於2024年02月
訪客用戶
好友出遊 標準雙人房
入住於2025年06月
訪客用戶
獨自出遊 標準雙人房
入住於2025年06月
訪客用戶
家庭出遊 標準雙人間 - 帶2張單人床
入住於2025年07月
訪客用戶
夫妻/情侶出遊 標準雙人間 - 帶2張單人床
入住於2024年08月
realcyrus
家庭出遊 尊享雙人房
入住於2024年06月
Reeves23
獨自出遊 標準雙人房
入住於2025年02月
訪客用戶
好友出遊 標準雙人房
入住於2023年12月
ramazan alp aydin
夫妻/情侶出遊 標準雙人房
入住於2024年05月
갸쟈귱
夫妻/情侶出遊 標準雙人房
入住於2025年09月
M514783****
商務出差 標準雙人房
入住於2024年02月