維也納中央火車站Smartments服務式公寓 (smartments Wien Hauptbahnhof - Serviced Apartments)

이 숙소를 예약한다면 셀프체크인을 해야해요. 입실 24시간 전까지 메일을 잘 보세요. 메일에 온 큐알코드를 잘 알아놨다가 숙소 도착하면 입구에 테블릿으로 체크인을 잘 해야해요. 중앙역에서 도보 5분안 도착이라 위치는 좋아요.

入住前記得要用App填完資料，才能得到進門密碼，房卡自己製作，可做多張。地理位置超好，火車站一出站就看得到這間特別的建築了。置物空間及廚房都很棒，但枕頭和寢具品質普通。難得看到連洗碗機都有準備，這點很優秀. .只是有人的服務的時間很少，大部分時間都得自己來check in跟check out .行李也不給寄放，但火車站內有很多很多的行李置物櫃可以解決這個問題。

check-in 要自行用一樓大廳的平板操作，需要填寫很多資訊蠻花時間的，如果事先有訂房的Qrcode應該會快一點，房間附有的小廚房很好使用，若清潔用品沒了可至樓層的清潔室自由索取（毛巾、洗碗機碇、菜瓜布等）床鋪很舒適，房內沒有空調或風扇會有點悶熱，較適合秋天或冬天來住。大廳的服務人員偏冷淡，一樓有很大的垃圾場可丟垃圾，若於週末入住需注意將沒有一樓服務員，進入大門需要先按密碼，建議盡量避開週末及下班時間前往會比較好。

The location is very close to vienna train station, and the tram, and not far from metro. It quite clean except for the hair dyer which looked old dirty and covered in dust. The apartment has all kitchen equipment including a microwave and a fridge! The bed and pillow weren’t very comfortable, but they were okay for a short stay.

9月24日中午的接待處職員，我是後天才入住，但提早到公寓酒店想向職員查詢，但不知道是否為亞洲人臉孔，接待處的女士說話語氣及客服態度都非常差！我極度失望，只能給予一分！女士第一句就問我有沒有booking, 還說今天沒有空房間，但嘴面及態度十分惡劣！若星期三的女職員沒改善，不會再有客人來。最後，房間內部設施，例如風扇是壞的，洗碗精遺失，還有自助登記check-in的系統不太理想，有容易造成無法入住的風險所以請大家訂房前不要覺得這裡靠近火車站就預訂這裡。價錢也不是最便宜，所以真的要慎重考慮，以免有不愉快的事情發生。 The receptionist on duty at noon on September 24 was extremely rude and unprofessional. I was supposed to check in two days later, but I arrived early at the apartment hotel to make an inquiry. The receptionist, a woman (possibly Asian-looking, though I’m not sure), had a very unpleasant tone and terrible customer service attitude. I was extremely disappointed and can only give one star! The first thing she asked was whether I had a booking, and then she immediately said there were no rooms available today — but her tone and facial expression were extremely hostile. If the same receptionist on Wednesday doesn’t improve her attitude, there will be no more guests coming here. Lastly, the room facilities are poor: the fan was broken, the dishwashing liquid was missing, and the self check-in system is not user-friendly, with a high risk of check-in failure. I advise everyone not to book this place just because it’s close to the train station. The price is not the cheapest either, so please think carefully before booking to avoid an unpleasant experience.

매니저 없이 기다리는 고객 2시간이상 체크인.지연.... 미안하다 말도 안함.... 하..... 이런.... 미친 매니저 퇴근이후 온라인.체크인 먹통 , 당일 경비가 와서 10명 정도 기다리는 고객들 일일히 체크인 도와줌. 다음날 오후1시쯤 체크인 매니저 자리에도 없음 체크아웃날 9시 아침에 프론트에 있었음 ,그냥 귀찮아서 체크아웃한다고 이야기함 (컴플레인 해봤자... 안들음 ) 시설은 나쁘지.않음 위치특히 교통이 좋음 그러나 알바(?)가 책임감이 없음. 퇴근했어도 온라인 체크인.기계가 고장시 후속조치가.필요헸음...

とにかくに便利で良かったです！ウィーン中央駅のホームから見えるくらい近く、人通りも多いので、23時頃に女子1人で駅から歩いて帰っても全く恐く無かったです。キッチンセットが揃ってるのも、ホテル內にコインランドリーがあるのも便利でした。 あとはチェックイン時間がもう少し柔軟で、チェックイン前やチェックアウト後に荷物を預けられたら言う事なしです。 またウィーンに滯在する時は絶対また泊まりたいです。

Супер отель. Рядом с вокзалом, приехали на центральный жд вокзал и от него 2 минуты. Быстро заселились. Онлайн регистрация 👌удобно. В номере все есть , все чистое. Кухня👌с посудомоечной машиной. Есть капсульная кофемашина, холодильник. Отличный лобби при входе, тоже с кофе машиной. До бельведера 10 мин пешком. До оперы 30мин. Нам все понравилось. Спасибо этому отелю. Рядом очень современный квартал, это выглядело очень красиво.

位置相當好，就在火車總站馬路對面。房間比較簡單，有點像學生宿舍。記得前一天郵件聯繫酒店，説明到達時間，沒有前台可能進不了大門。500左右的價格在維也納還是有性價比的

酒店附近名勝古蹟好多，景色也不錯，交通亦十分方便，服務生好有耐性，酒店亦好乾淨，下次會再訂呢間酒店。