守護者宮殿 (Palazzo Dei Guardiani)

房子好大，設備齊全（有拖鞋有洗衣機），美中不足係無乾衣機（但有發熱毛巾架和晾衫架）。 員工服務態度好，回應查詢速度快。

在一個相對幽靜的位置，對於喜歡穿街過巷慢慢閑逛的我們是個不錯的選擇，出門左轉到St. lucia火車站步行10分鐘，右轉去St.Marco步行15分鐘。我訂的是運河景套房，設施新且齊全，乾淨衞生。膠囊咖啡、茶包、紅酒都是免費的，洗衣服有烘乾衣架，一個晚上普通衞衣能幹。

入住全程整體尚可，但退房最後一刻發生了完全超出預期的惡劣事件。 酒店距離火車站步行約15分鐘，但沿途全是台階，非常不適合攜帶大件行李的客人，強烈建議拎大行李箱的旅客提前訂水上的士。客房本身適閤家庭入住，但一位保潔人員的行為徹底毀掉了我的整段行程體驗，她是我這輩子見過最無禮的工作人員。 酒店規定退房時間為上午11點，我僅推遲到11:30收拾行李，且提前預訂了11:40前往火車站的水上的士，我默認前台知曉我需要多一點時間整理行李。11:30分，這位保潔沒有提前通知、沒有敲門，直接猛地推開我的客房門。事發時我僅穿著內衣，身上無其他衣物，我的兩個孩子全程目睹了這場私隱侵犯。她闖進門後還用力踹了房門，強硬呵斥我“衹剩五分鐘必須離開”，我深感屈辱、憤怒，她的舉動極具攻擊性且完全違背服務準則。 我匆忙下樓辦理退房時，看到該保潔就坐在前台附近。我當場和她對峙，指出她的不當行為，但她全程裝作無事發生，拒不認錯。我嚴重懷疑她存在針對中國客人的歧視態度。 我當即向前台提出投訴，但酒店經理Andrea給出的答覆極其偏頗、離譜。他一味強調我晚退房半小時，聲稱保潔的所有行為均合理合規，甚至反過來指責我傷害了保潔——這完全是不實指控。我當場解釋，她破門而入時我衣衫不整，兩個孩子都可以作證，我根本不存在任何冒犯對方的行為。 我向酒店提出三點訴求：調取走廊監控核實完整事發經過、就侵犯私隱一事出具正式書面致歉、內部徹查該保潔人員。同時我也通過訂房網站平台發起投訴，但酒店至今沒有做出任何妥善處理。 全程我都能感受到酒店對中國遊客抱有不友好的偏見。我懇請酒店高層調取7月3日我退房當日的監控錄像，嚴格監管這位保潔員工。我懷疑她並非第一次這樣對待客人，並且十分擅長編造説辭推卸責任。 Everything was good during my stay （ the young lady reception can even speak Chinese with me） until the last minute when an extremely unpleasant incident occurred. The hotel is around a 15-minute walk from the train station, yet the route is full of stairs. I’d strongly advise any guests traveling with large suitcases to book a water taxi instead of walking. The room itself suited my family well, but my experience was completely ruined by the rudest housekeeper I have ever encountered. My scheduled check-out time was 11:00 AM, and I only delayed packing until 11:30 AM. I had pre-booked a water taxi departing at 11:40 AM to the train station, and I assumed the front desk was aware I would need a small grace period to finish packing. Without any prior warning or knock on the door, the housekeeper abruptly pushed open my room door right at 11:30 AM. At that moment, I was only wearing a bra with no other clothes on, and my two young children witnessed the entire violation of our privacy. After forcing the door open, she kicked it harshly and snapped at me, “You only have five minutes left to leave.” I felt deeply humiliated, offended and furious by her aggressive, unprofessional conduct. When I hurried down to the front desk to complete check-out, I spotted the same housekeeper sitting near reception. I confronted her about her appalling behaviour, yet she acted as if nothing had happened and refused to take any responsibility. I firmly suspect her attitude stems from discrimination against Chinese guests. I filed a formal complaint with the front desk staff on the spot, but the hotel manager Andrea’s response was absurd and entirely one-sided. He repeatedly stressed that my 30-minute late check-out justified the housekeeper’s actions and claimed the staff member had acted appropriately. Shockingly, he even accused me of mistreating the housekeeper — a claim that is completely untrue. I clearly explained that I was caught half-undressed the second she burst into the room, with my two children as reliable witnesses to prove it. I formally made three requests to the hotel: review the corridor CCTV footage of the incident, issue a written apology for the invasion of privacy, and launch an internal investigation into this housekeeper’s behaviour. I also submitted a complaint via the C訂房網站 booking platform, yet the hotel has taken zero follow-up action to resolve this matter. I was left with a strong impression that this hotel holds an unfriendly bias towards Chinese visitors. I sincerely urge senior hotel management to review the CCTV footage recorded on July 3 （the day I checked out） and properly supervise this housekeeper. I fear this is not the first time she has treated guests this way, and she appears skilled at fabricating excuses to avoid accountability.

在威尼斯入住 Palazzo Dei Guardiani 的體驗非常不錯。房間空間非常寬敞，比預期大很多，非常適閤家庭或朋友一起入住。臥室配有一張舒適的大床，客廳還有一張梳化床，能夠滿足多人住宿的需求。公寓內的廚房設施齊全，日常烹飪和簡單用餐都非常方便，為旅行增添了不少便利。整體環境乾淨整潔，住起來十分舒適。前台工作人員服務熱情友好，辦理入住和溝通過程都很順利，有問題時也能及時提供幫助。整體來説，這是一家性價比很高的酒店式公寓，兼具空間、舒適度和便利性。如果再次來到威尼斯，我會考慮再次入住。 We had a very pleasant stay at Palazzo Dei Guardiani in Venice. The apartment was exceptionally spacious and much larger than expected, making it a great choice for families or small groups. The bedroom featured a comfortable double bed, while the living room included a sofa bed, providing plenty of space for everyone. The kitchen was fully equipped with everything needed for preparing meals, which added extra convenience during our stay. The apartment was clean, comfortable, and well maintained throughout. The reception staff were friendly, professional, and always willing to help, making the check-in process smooth and hassle-free. Overall, this is an excellent serviced apartment that offers great value for money, combining comfort, space, and convenience. I would happily stay here again on a future 訂房網站 to Venice.

現代化設施，因為比較偏周邊比較安靜，附近步行10分鐘一家超市，是十天以來最優惠的超市，價格特別低廉，不過距離到學院橋步行大概15-20分鐘，略遠一些，從火車站過去要經過五座橋，步行15-20分鐘

很好很乾凈的公寓，晚上很溫安靜。

雖然從火車站出來要走 10-15 分鐘，還要經過幾個橋，但是值得。它是公寓式酒店，一室一廳，開放式廚房，你能想到的家用廚房電器都有，洗衣機也有，微波爐，烤箱，洗碗機，咖啡機，烤麵包機，應有盡有。沒有客房服務，自己打掃乾淨廚房就行，如果不打掃會收取清潔費，我們自己打掃了。然後最最關鍵的是，附近步行 1 分鐘有一家超市，葷菜蔬菜都有，我們買了蔬菜自己廚房裡燙一燙，撒鹽和黑胡椒，蔬菜吃爽了，然後葷菜就買各種生的醃肉，直接吃或者煎一下，都調過味的。麵包和披薩，義大利餃子，麵包和蛋糕，水果，都有，有一天晚上我們就自己買了吃的，滿足了一下中國胃。哈哈。

員工親切熱情，會説中文，位置在島內，拖著箱子過了好幾座橋．這是一個考驗。房間可洗衣煮飯，除了位置都挺好的。

房間很大，櫃檯服務很好，還幫我們訂了一個好吃的晚餐

超出預期，房間又大又乾淨，設施齊全也非常新，離主要景點都很近，性價比超高，贊👍