We booked Atour Hotel Urumqi expecting a comfortable stay at a higher price point. The staff were friendly and tried to help, but the stay was heavily impacted by smoke issues. Despite booking a non-smoking room, cigarette smoke came through the vents and bathroom from other guests. Opening windows didn’t solve it, and we were shown several other “non-smoking rooms” that all smelled even worse, likely from previous guests smoking inside.
The hotel finally sealed the vent (from which the most smells entered the room) on the last night, which helped somewhat, but this was too late to make up for the rest of the stay. As someone with asthma, this was very unpleasant and a health issue, and I had to use medication several times.
The staff were polite, but no real solution was provided for most of the stay (showing other available rooms that smelled worse and providing fruits as gestures is kind but doesn't solve the smoke issue). Given the price level and the importance of a smoke-free environment, the experience was very disappointing.
We booked Atour Hotel Urumqi expecting a comfortable stay at a higher price point. The staff were friendly and tried to help, but the stay was heavily impacted by smoke issues. Despite booking a non-smoking room, cigarette smoke came through the vents and bathroom from other guests. Opening windows didn’t solve it, and we were shown several other “non-smoking rooms” that all smelled even worse, likely from previous guests smoking inside.
The hotel finally sealed the vent (from which the most smells entered the room) on the last night, which helped somewhat, but this was too late to make up for the rest of the stay. As someone with asthma, this was very unpleasant and a health issue, and I had to use medication several times.
The staff were polite, but no real solution was provided for most of the stay (showing other available rooms that smelled worse and providing fruits as gestures is kind but doesn't solve the smoke issue). Given the price level and the importance of a smoke-free environment, the experience was very disappointing.
Feixiangpao
夫妻/情侶出遊
行政大床房(智能客控+小冰箱)
入住於2025年10月
M487668****
獨自出遊
高級雙床房(智能客控+小冰箱)
入住於2025年11月
訪客用戶
夫妻/情侶出遊
高級大床房(智能客控+小冰箱)
入住於2025年09月
_wfo10****
家庭出遊
幾木雙床房(智能客控+深睡床墊+深睡枕頭+小冰箱)
入住於2025年08月
_WeChat57152****
好友出遊
高級大床房(智能客控+小冰箱)
入住於2025年08月
_M1348879****
家庭出遊
行政大床房(智能客控+小冰箱)
入住於2025年08月
訪客用戶
好友出遊
雅緻大床房(智能客控+小冰箱)
入住於2025年07月
Xiangcaoyunaicha
家庭出遊
幾木雙床房(智能客控+深睡床墊+深睡枕頭+小冰箱)
入住於2025年07月
300290****
家庭出遊
高級大床房(智能客控+小冰箱)
入住於2025年07月
cherryding49
家庭出遊
高級雙床房(智能客控+小冰箱)
入住於2025年08月
Feixiangpao
夫妻/情侶出遊 行政大床房(智能客控+小冰箱)
入住於2025年10月
M487668****
獨自出遊 高級雙床房(智能客控+小冰箱)
入住於2025年11月
訪客用戶
夫妻/情侶出遊 高級大床房(智能客控+小冰箱)
入住於2025年09月
_wfo10****
家庭出遊 幾木雙床房(智能客控+深睡床墊+深睡枕頭+小冰箱)
入住於2025年08月
_WeChat57152****
好友出遊 高級大床房(智能客控+小冰箱)
入住於2025年08月
_M1348879****
家庭出遊 行政大床房(智能客控+小冰箱)
入住於2025年08月
訪客用戶
好友出遊 雅緻大床房(智能客控+小冰箱)
入住於2025年07月
Xiangcaoyunaicha
家庭出遊 幾木雙床房(智能客控+深睡床墊+深睡枕頭+小冰箱)
入住於2025年07月
300290****
家庭出遊 高級大床房(智能客控+小冰箱)
入住於2025年07月
cherryding49
家庭出遊 高級雙床房(智能客控+小冰箱)
入住於2025年08月