賽貝爾雙城 (The Sebel Twin Towns)

The good: this is a proper resort with proper facilities. There are two pools, two spas and an amazing sauna, although it can get quite crowded. There's also a small gym there. The grounds are quite huge. It's also connected to the Twin Towns conference centre which I'm told has lots of great restaurants, for those who don't want to venture outdoors. There are also certain staff members that are friendlier than others. The breakfast buffet had a fantastic selection of food, all of which were delicious. It probably needs more greens though. My request for the empty hand lotion to be refilled was fulfilled promptly. The bad: I was treated differently at the breakfast buffet. Every guest was shown and walked to the table by the server and had their cutlery set up by the server. Except for me, that is. On my first day, I was given my set of cutlery and had to find my own table and seat. On my second day, I was shown halfway, then handed my set of cutlery to make the rest of the way on my own. It's a small difference in the way I was treated but by no means unnoticeable especially as it happened two days in a row. Perhaps it's because I was the only solo Asian guest there. I do think that if we are all paying for the same service we should be treated the same way. The second issue I had was that the toilet seat got detached. I had requested for it to be fixed, and it did not - so I sat in a toilet seat that was in danger of falling off during my stay. The third issue is that the hotel is located near a venue that blares out live music with lots of bass starting very late at night - which is when people usually sleep. No fault of the hotel though, it's just that they are located near other places that play loud music. Finally - it would help to have more reception staff as there is always a queue, and my second phone call to follow up on my detached toilet seat was not answered even though it had been ringing for 5 minutes.

房間很不錯，還帶著一個景觀陽台，就是位置比想象中的遠一些，離黃金海岸市區開車需要半個多小時，不過我們住這主要是為了第二天的可倫賓動物園，離得很近，開車十分鐘，總體體驗還不錯

We would definitely stay here again, great location and very clean & tidy..!! :-)

房間很好。

蠻不錯的 乾淨整潔也挺方便的出行 早飯也挺好吃的 buffet

Great location. Hotel is dated and lacking services. Not sure if stay here again

Great room , fantastic location

All good so far and friendly staff

Perfect location and great facilities including parking 🅿️

非常的滿意