Nice spacious room with a nice garden balcony. Surprise anniversary set up and cake.
The location is a bit far from Sapa Square, about 5 mins ride away and up the mountain. But from the hotel's 15th storey, there's a connection to Muong Hoa shopping street, about 5 mins walk away.
Hida@ Pearl Noh
家庭出遊
豪華雙人間
入住於2025年09月
5.0
超讚
評價於:2025年10月01日
I would like to commend Thao, the receptionist at K K Sapa, for her exceptional helpfulness and dedication to customer service. My daughter and I were scheduled to return to Hanoi in the afternoon from Sapa, but due to bad weather, our bus service was suspended without any updates on its resumption. Concerned about our need to catch a flight the next day, Thao went above and beyond by constantly checking with the authorities about our journey back to Hanoi.
She even took the initiative to look into limo and private hire options for us. Thanks to her efforts, she successfully secured a limo as soon as the authorities approved our travel. Thao ensured that we were safely driven to our destination and asked us to contact her once we arrived safely. I am extremely grateful for the outstanding service provided by Thao, and I believe she deserves recognition as the best customer service representative at K K Sapa.
Additionally, I was pleasantly surprised with a birthday cake waiting for me in our hotel on my birthday. It truly exemplifies how K K Sapa takes the initiative to make each guest feel special and valued.
Sincerely Hida from Singapore
Nice spacious room with a nice garden balcony. Surprise anniversary set up and cake.
The location is a bit far from Sapa Square, about 5 mins ride away and up the mountain. But from the hotel's 15th storey, there's a connection to Muong Hoa shopping street, about 5 mins walk away.
Hida@ Pearl Noh
家庭出遊 豪華雙人間
入住於2025年09月
5.0
超讚
評價於:2025年10月01日
I would like to commend Thao, the receptionist at K K Sapa, for her exceptional helpfulness and dedication to customer service. My daughter and I were scheduled to return to Hanoi in the afternoon from Sapa, but due to bad weather, our bus service was suspended without any updates on its resumption. Concerned about our need to catch a flight the next day, Thao went above and beyond by constantly checking with the authorities about our journey back to Hanoi.
She even took the initiative to look into limo and private hire options for us. Thanks to her efforts, she successfully secured a limo as soon as the authorities approved our travel. Thao ensured that we were safely driven to our destination and asked us to contact her once we arrived safely. I am extremely grateful for the outstanding service provided by Thao, and I believe she deserves recognition as the best customer service representative at K K Sapa.
Additionally, I was pleasantly surprised with a birthday cake waiting for me in our hotel on my birthday. It truly exemplifies how K K Sapa takes the initiative to make each guest feel special and valued.
Sincerely Hida from Singapore
Fabii
家庭出遊
高級雙床房
入住於2025年11月
葉鈞茲
家庭出遊
山景套房
入住於2025年10月
訪客用戶
夫妻/情侶出遊
高級房
入住於2025年10月
Hida@ Pearl Noh
家庭出遊
豪華雙人間
入住於2025年09月
訪客用戶
夫妻/情侶出遊
尊貴房
入住於2025年12月
홍대위드
夫妻/情侶出遊
豪華雙床房
入住於2025年10月
M1211****
好友出遊
豪華雙床房
入住於2025年08月
Qigemingzixiangliangtian
好友出遊
豪華雙人間
入住於2025年10月
訪客用戶
夫妻/情侶出遊
高級房
入住於2025年10月
SHIHYUN WANG
家庭出遊
豪華雙人間
入住於2025年10月
Fabii
家庭出遊 高級雙床房
入住於2025年11月
葉鈞茲
家庭出遊 山景套房
入住於2025年10月
訪客用戶
夫妻/情侶出遊 高級房
入住於2025年10月
Hida@ Pearl Noh
家庭出遊 豪華雙人間
入住於2025年09月
訪客用戶
夫妻/情侶出遊 尊貴房
入住於2025年12月
홍대위드
夫妻/情侶出遊 豪華雙床房
入住於2025年10月
M1211****
好友出遊 豪華雙床房
入住於2025年08月
Qigemingzixiangliangtian
好友出遊 豪華雙人間
入住於2025年10月
訪客用戶
夫妻/情侶出遊 高級房
入住於2025年10月
SHIHYUN WANG
家庭出遊 豪華雙人間
入住於2025年10月