I rarely leave negative reviews but due to the lack of acknowledgement or resolve from management at Madison Plaza I have to say;
We were given a Business Queen room with black mould in the air conditioning—an obvious health risk. With no comparable room available, we were downgraded but still charged the original rate and told we’d be charged a $25 room change fee, I had to argue my case to not pay this which seems ridiculous! Staff were friendly and advised they were sending an email and the manager would contact us to provide a refund adjustment, but it never came.
Worse, they gave us two invalid email addresses for follow-up, and our online query has been ignored. A disappointing experience—poor hygiene, false promises, and no accountability.
Other than that it was a good location for us to visit all of the tourist hot spots in Townsville and we were provided clean towels each day. We were also able to store luggage for about 4 hours after check out and the lady that helped was very nice.
Sandra Niupoga
家庭出遊
行政家庭套房
入住於2025年05月
5.0
超讚
評價於:2025年05月23日
First time in Townsville, I arrived at midnight an hour after my checkin time and was so happy to find the hotel reception still up and waiting for my arrival. The service was epic. I requested an extension for two days and was given without delay.
I will recommend this hotel to anyone looking for great service and friendly staff any day.
Sauberes Hotel direkt im Zentrum von Townsville. Die Dame an der Rezeption war super nett und hilfsbereit
Susumeow
夫妻/情侶出遊
商務大床房(浴缸上方淋浴)
入住於2024年06月
5.0
超讚
評價於:2024年06月13日
喜歡這裡的床跟服務
旁邊就是wows
禮拜天還有市集很方便
匿名用戶
家庭出遊
行政家庭套房
入住於2024年08月
3.2
評價於:2024年08月17日
We stayed in the same room on 2 occasions, a couple of days apart, so we have no knowledge of other rooms. This family suite was very dated and the chairs were very worn. The beds were comfortable enough and there was plenty of space. The location for the ferry to Magnetic Island was close and the city bus hub was very close. The staff on the desk were lovely but didn’t seem to know much about buses or airport transfers, which was a shame. Overall, it was a comfy enough place to stay while we waited to access the ferry and airport, but nothing more than that.
訪客用戶
夫妻/情侶出遊
商務大床房(浴缸上方淋浴)
入住於2025年05月
3.7
評價於:2025年05月12日
Air con leaked, we got new room. Otherwise ok, little noisy at mornings.
OlegBur
夫妻/情侶出遊
商務大床房(浴缸上方淋浴)
入住於2025年02月
4.5
很好
評價於:2025年03月01日
We stayed for one night. Room was clean, shower was good, bed was alright. You get what you pay for
訪客用戶
夫妻/情侶出遊 商務大床房(浴缸上方淋浴)
入住於2025年06月
2.7
評價於:2025年06月29日
I rarely leave negative reviews but due to the lack of acknowledgement or resolve from management at Madison Plaza I have to say;
We were given a Business Queen room with black mould in the air conditioning—an obvious health risk. With no comparable room available, we were downgraded but still charged the original rate and told we’d be charged a $25 room change fee, I had to argue my case to not pay this which seems ridiculous! Staff were friendly and advised they were sending an email and the manager would contact us to provide a refund adjustment, but it never came.
Worse, they gave us two invalid email addresses for follow-up, and our online query has been ignored. A disappointing experience—poor hygiene, false promises, and no accountability.
Other than that it was a good location for us to visit all of the tourist hot spots in Townsville and we were provided clean towels each day. We were also able to store luggage for about 4 hours after check out and the lady that helped was very nice.
Sandra Niupoga
家庭出遊 行政家庭套房
入住於2025年05月
5.0
超讚
評價於:2025年05月23日
First time in Townsville, I arrived at midnight an hour after my checkin time and was so happy to find the hotel reception still up and waiting for my arrival. The service was epic. I requested an extension for two days and was given without delay.
I will recommend this hotel to anyone looking for great service and friendly staff any day.
Sauberes Hotel direkt im Zentrum von Townsville. Die Dame an der Rezeption war super nett und hilfsbereit
Susumeow
夫妻/情侶出遊 商務大床房(浴缸上方淋浴)
入住於2024年06月
5.0
超讚
評價於:2024年06月13日
喜歡這裡的床跟服務
旁邊就是wows
禮拜天還有市集很方便
匿名用戶
家庭出遊 行政家庭套房
入住於2024年08月
3.2
評價於:2024年08月17日
We stayed in the same room on 2 occasions, a couple of days apart, so we have no knowledge of other rooms. This family suite was very dated and the chairs were very worn. The beds were comfortable enough and there was plenty of space. The location for the ferry to Magnetic Island was close and the city bus hub was very close. The staff on the desk were lovely but didn’t seem to know much about buses or airport transfers, which was a shame. Overall, it was a comfy enough place to stay while we waited to access the ferry and airport, but nothing more than that.
訪客用戶
夫妻/情侶出遊 商務大床房(浴缸上方淋浴)
入住於2025年05月
3.7
評價於:2025年05月12日
Air con leaked, we got new room. Otherwise ok, little noisy at mornings.
OlegBur
夫妻/情侶出遊 商務大床房(浴缸上方淋浴)
入住於2025年02月
4.5
很好
評價於:2025年03月01日
We stayed for one night. Room was clean, shower was good, bed was alright. You get what you pay for
麥迪遜廣場酒店-湯斯維爾
(Madison Plaza Townsville)附近飯店推薦
常見問題
麥迪遜廣場酒店-湯斯維爾的入住和退房時間是什麼?
入住時間:14:00-23:00 退房時間:11:00以前
麥迪遜廣場酒店-湯斯維爾是否提供早餐?
飯店不提供早餐。
麥迪遜廣場酒店-湯斯維爾提供哪些設施及服務?
停車場
麥迪遜廣場酒店-湯斯維爾附近有什麼熱門景點?
Strand Park(約1.7公里),Great Barrier Reef Marine Park(約0.3公里),Castle Hill Lookout(約1.3公里)
訪客用戶
夫妻/情侶出遊
商務大床房(浴缸上方淋浴)
入住於2025年06月
Sandra Niupoga
家庭出遊
行政家庭套房
入住於2025年05月
M6162****
夫妻/情侶出遊
商務大床房(浴缸上方淋浴)
入住於2025年09月
nooora
夫妻/情侶出遊
行政大床房
入住於2025年12月
219239267****
家庭出遊
行政雙床房
入住於2025年09月
訪客用戶
夫妻/情侶出遊
行政大床房
入住於2025年09月
Susumeow
夫妻/情侶出遊
商務大床房(浴缸上方淋浴)
入住於2024年06月
匿名用戶
家庭出遊
行政家庭套房
入住於2024年08月
訪客用戶
夫妻/情侶出遊
商務大床房(浴缸上方淋浴)
入住於2025年05月
OlegBur
夫妻/情侶出遊
商務大床房(浴缸上方淋浴)
入住於2025年02月
訪客用戶
夫妻/情侶出遊 商務大床房(浴缸上方淋浴)
入住於2025年06月
Sandra Niupoga
家庭出遊 行政家庭套房
入住於2025年05月
M6162****
夫妻/情侶出遊 商務大床房(浴缸上方淋浴)
入住於2025年09月
nooora
夫妻/情侶出遊 行政大床房
入住於2025年12月
219239267****
家庭出遊 行政雙床房
入住於2025年09月
訪客用戶
夫妻/情侶出遊 行政大床房
入住於2025年09月
Susumeow
夫妻/情侶出遊 商務大床房(浴缸上方淋浴)
入住於2024年06月
匿名用戶
家庭出遊 行政家庭套房
入住於2024年08月
訪客用戶
夫妻/情侶出遊 商務大床房(浴缸上方淋浴)
入住於2025年05月
OlegBur
夫妻/情侶出遊 商務大床房(浴缸上方淋浴)
入住於2025年02月