This was not our first stay and in the main it was good. We stayed twice on this 訂房網站 with a stint on Magnetic Island in between. Service on our departure stay was while not bad was marred by the gentleman who was abrupt and less than enthusiastic about being helpful. We arrived in the morning knowing we couldn’t get in until later and were greeted by a friendly and helpful reception attendant. Who said we would let us know by text as soon as a room was available for us.
We took that to mean if we could enter our room before the scheduled check in time we would get a message. We never got a message. In fact we had ran out of ways to entertain ourselves and keep cool with just under an hour to check in time. So we went to the reception to assign the room was ready and were grumpily informed our room wasn’t ready and that is why we had not had a text. We understood this could be the case but the summary dismissal was far from reasonable customer service. No apology given we had patiently waited for over four hours already. We waited in the lobby and watched as others were given rooms. Why we had to wait while others did not was given no explanation and made no senseh to us. When check in time came and went is when I had to contain myself. One thing for us to be shunned for being early but for them to tell our room was not available at the time the business had committed to was very frustrating. It showed they had no system and were unprepared to provide reasonable customer service. We waited patiently and thankfully not for much longer and maintained our positive countenance. Thank goodness the room was,while only on the first floor, the better of rooms we had stayed in and worth the wait had it been managed better. If it weren’t for the grumpy reception we would have rated this 訂房網站 more highly. Hopefully this business can get its cleaning process and attitude to customers of male staff improved the location value and room would be highly recommended as is a little work to do.
訪客用戶
家庭出遊
海灣景房
入住於2024年09月
5.0
超讚
評價於:2024年09月22日
Hôtel très bien placé, bel accueil.
Dommage que personne ne parle français, mais bon c’est à nous de faire des efforts 😂
Parking gratuit
Hofman
夫妻/情侶出遊
海灣景房
入住於2024年12月
4.2
很好
評價於:2025年01月21日
Very nice location near the beach and boulevard. Decent facilities in the hotel.
Sunshine T
夫妻/情侶出遊
景觀行政豪華高級房
入住於2022年12月
4.2
很好
評價於:2023年02月04日
Every room face water, beautiful room, very relaxing. Smart service for late checkin people, helpful service.
訪客用戶
獨自出遊
海灘景行政豪華房
入住於2024年03月
4.0
評價於:2024年04月22日
Good location looking over the ocean
Bed was comfortable
Balcony was very small
Amy
獨自出遊
景觀行政豪華高級房
入住於2022年08月
5.0
超讚
評價於:2022年08月13日
I loved my stay 😊 it was so pretty and clean. The lady at the front was really polite and help full. Great place to stay every things so close and a beautiful view.
This was not our first stay and in the main it was good. We stayed twice on this 訂房網站 with a stint on Magnetic Island in between. Service on our departure stay was while not bad was marred by the gentleman who was abrupt and less than enthusiastic about being helpful. We arrived in the morning knowing we couldn’t get in until later and were greeted by a friendly and helpful reception attendant. Who said we would let us know by text as soon as a room was available for us.
We took that to mean if we could enter our room before the scheduled check in time we would get a message. We never got a message. In fact we had ran out of ways to entertain ourselves and keep cool with just under an hour to check in time. So we went to the reception to assign the room was ready and were grumpily informed our room wasn’t ready and that is why we had not had a text. We understood this could be the case but the summary dismissal was far from reasonable customer service. No apology given we had patiently waited for over four hours already. We waited in the lobby and watched as others were given rooms. Why we had to wait while others did not was given no explanation and made no senseh to us. When check in time came and went is when I had to contain myself. One thing for us to be shunned for being early but for them to tell our room was not available at the time the business had committed to was very frustrating. It showed they had no system and were unprepared to provide reasonable customer service. We waited patiently and thankfully not for much longer and maintained our positive countenance. Thank goodness the room was,while only on the first floor, the better of rooms we had stayed in and worth the wait had it been managed better. If it weren’t for the grumpy reception we would have rated this 訂房網站 more highly. Hopefully this business can get its cleaning process and attitude to customers of male staff improved the location value and room would be highly recommended as is a little work to do.
訪客用戶
家庭出遊 海灣景房
入住於2024年09月
5.0
超讚
評價於:2024年09月22日
Hôtel très bien placé, bel accueil.
Dommage que personne ne parle français, mais bon c’est à nous de faire des efforts 😂
Parking gratuit
Hofman
夫妻/情侶出遊 海灣景房
入住於2024年12月
4.2
很好
評價於:2025年01月21日
Very nice location near the beach and boulevard. Decent facilities in the hotel.
Sunshine T
夫妻/情侶出遊 景觀行政豪華高級房
入住於2022年12月
4.2
很好
評價於:2023年02月04日
Every room face water, beautiful room, very relaxing. Smart service for late checkin people, helpful service.
訪客用戶
獨自出遊 海灘景行政豪華房
入住於2024年03月
4.0
評價於:2024年04月22日
Good location looking over the ocean
Bed was comfortable
Balcony was very small
Amy
獨自出遊 景觀行政豪華高級房
入住於2022年08月
5.0
超讚
評價於:2022年08月13日
I loved my stay 😊 it was so pretty and clean. The lady at the front was really polite and help full. Great place to stay every things so close and a beautiful view.
Zhangyangjunjun
商務出差
海灘景行政豪華房
入住於2024年05月
ZaraFL
家庭出遊
景觀行政豪華高級房
入住於2022年07月
訪客用戶
幫他人預訂
海灣景房
入住於2024年09月
訪客用戶
夫妻/情侶出遊
海灘景行政豪華房
入住於2025年02月
訪客用戶
家庭出遊
海灣景房
入住於2024年09月
Hofman
夫妻/情侶出遊
海灣景房
入住於2024年12月
Sunshine T
夫妻/情侶出遊
景觀行政豪華高級房
入住於2022年12月
訪客用戶
獨自出遊
海灘景行政豪華房
入住於2024年03月
Amy
獨自出遊
景觀行政豪華高級房
入住於2022年08月
Zhangyangjunjun
商務出差
海灘景行政豪華房
入住於2024年05月
Zhangyangjunjun
商務出差 海灘景行政豪華房
入住於2024年05月
ZaraFL
家庭出遊 景觀行政豪華高級房
入住於2022年07月
訪客用戶
幫他人預訂 海灣景房
入住於2024年09月
訪客用戶
夫妻/情侶出遊 海灘景行政豪華房
入住於2025年02月
訪客用戶
家庭出遊 海灣景房
入住於2024年09月
Hofman
夫妻/情侶出遊 海灣景房
入住於2024年12月
Sunshine T
夫妻/情侶出遊 景觀行政豪華高級房
入住於2022年12月
訪客用戶
獨自出遊 海灘景行政豪華房
入住於2024年03月
Amy
獨自出遊 景觀行政豪華高級房
入住於2022年08月
Zhangyangjunjun
商務出差 海灘景行政豪華房
入住於2024年05月