東京柏悅大酒店 (Park Hyatt Tokyo)

硬件與服務都無可挑剔，獨特的設計風格更是令人印象深刻，下次來東京會在這裡多住幾天

check in 員工服務很好

1、疫情後東京的酒店價格實在是嚇人。 2、之前來出差住過一次，這次來整體感覺服務品質沒以前好，電梯口迎面而見，工作人員也沒跟你打招呼，不知道是不是酒店領導這麼傲。所謂的日式服務也是堪憂。工作人員素質參差不齊。 3、訂的含早的，早餐半自助加點單，中規中矩。 4、客房服務每天就兩瓶礦泉水，我怎麼記得以前不是的，現在這麼吝嗇嘛。 5、整體價格跟服務不成正比。

服務可以説是業界的天花板，細緻周到而不留痕跡，待在酒店的時間還挺長，經常在房間喝茶喝酒看風景，卻從未見過打掃衞生的工作人員，然而每天兩次都整理的十分細緻。餐廳有好幾個工作人員會説中文，溝通很方便。特別讚揚孫筱琪，幫助找回了首飾。club的工作人員也很溫柔。至於房間的視野，看富士山，看夜東京，無敵！裝修雖舊但也有特色。很喜歡圖書館。 但是二樓的入口時常有濃重的汽油味，那裡一直有不少工作人員守候，有點心疼他們，也拉低了酒店的感官。希望今年重新裝修的時候改進這個問題。

打卡《迷失東京》同款酒店，開業30年，依舊設計感十足，日式服務熱情周到，非常喜歡，期待明年翻新後重啟的樣子。

缺點是服務生硬，大家好像都很著急似的，反應速度卻比較遲滯。早餐也很普通。優點是的確很美，老而彌新。未來裝修後會再去住住看。

不用多説啦 趕在重新裝修前 補一波回憶 細節 審美 依然很棒 設施和傢俱作為開業30年的酒店也是沒話説 2024年5月就要暫時歇業重新裝修啦 期待新生 ！

謝謝🙏申先生能夠在清晨六點 上來房間幫忙搬運行李及紙箱📦 也謝謝🙏櫃檯每個服務人員 不厭其煩的滿足我的繁雜需求 甚至特別去買油性簽字筆讓我寫字 此外 express check out 的服務 確實 超級節省時間。 飯店房客有一定水準 從加州、瑞士來的旅客都蠻有趣的。

We booked Park Hyatt very last minute due to issue with our original hotel that we booked in Tokyo. We travelled with a 3 & 4 years old and the hotel was amazing. The playground across the hotel is a big plus. From the moment we arrived the staff made us feel very welcome and the process was very seamlessly. We left the first hotel fairly early and knew we couldn't get into the room but our plan was to go through Shinjuku and knew we wouldn't be back until later that day. The hotel lobby is on the 41st floor, you can see the entire city view and at night the sight is amazing. The hotel location is about a 15min walk to Shinjuku station which is not bad and there is a shuttle that runs every 30min as well. Concierge was very helpful with everything during our stay. Breakfast service was professional and efficient. The staff were very friendly with kids and not snobbish at all. The hotel is an iconic place, most of the time we took a taxi or delivery they know the hotel by name. I highly recommend anyone that would like to pamper themselves in Tokyo. The hotel is a bit dated by the upkeep of the hotel is very good. Only thing that was a bit annoying was the light switches since it's not modern you can't control some lights individually.

服務非常一般，環境就是夜景還不錯，價格太貴，中文服務很少，不重視中國遊客。