Facilities were not good. Shower had a 10 second timers on them, the toilets had no bidet or heated seats, the towels couldn't even cover my torso. The beds were ok, but below par. The service was fine, besides when trying to check-in. I had booked for 3 people, but when we arrived the concierge told me i had only booked for 2. After i showed him the confirmation email sent to me, he still wouldn't let us stay with three people. This was not the problem in itself, we were willing to pay for another guest as these things can happen with online bookings. However the concierge was rude and wouldn't try to understand or help us. He insisted that his english was good enough to understand us when i tried to translate the message we were trying to convey, he wasn't willing to read it or translate his Japanese, so we could understand him. After an hour of back and forth the problem was finally solved when he read the translation i handed him, stating that we would be ok to pay more, even though i paid for a booking of 3 people already.
Facilities were not good. Shower had a 10 second timers on them, the toilets had no bidet or heated seats, the towels couldn't even cover my torso. The beds were ok, but below par. The service was fine, besides when trying to check-in. I had booked for 3 people, but when we arrived the concierge told me i had only booked for 2. After i showed him the confirmation email sent to me, he still wouldn't let us stay with three people. This was not the problem in itself, we were willing to pay for another guest as these things can happen with online bookings. However the concierge was rude and wouldn't try to understand or help us. He insisted that his english was good enough to understand us when i tried to translate the message we were trying to convey, he wasn't willing to read it or translate his Japanese, so we could understand him. After an hour of back and forth the problem was finally solved when he read the translation i handed him, stating that we would be ok to pay more, even though i paid for a booking of 3 people already.
訪客用戶
獨自出遊
單人房
入住於2023年10月
Er-nuo
朋友出遊
雙床間 禁菸
入住於2023年05月
Minwei
獨自出遊
單人房
入住於2023年11月
kobe halse
獨自出遊
西式房雙床房
入住於2024年02月
Nattawat
商務出差
單人房
入住於2023年05月
訪客用戶
其他
雙床間 禁菸
入住於2023年04月
訪客用戶
朋友出遊
單人房
入住於2023年05月
訪客用戶
獨自出遊 單人房
入住於2023年10月
Er-nuo
朋友出遊 雙床間 禁菸
入住於2023年05月
Minwei
獨自出遊 單人房
入住於2023年11月
kobe halse
獨自出遊 西式房雙床房
入住於2024年02月
Nattawat
商務出差 單人房
入住於2023年05月
訪客用戶
其他 雙床間 禁菸
入住於2023年04月
訪客用戶
朋友出遊 單人房
入住於2023年05月