安娜民宿(南站津門正榮府店) (Anna Homestay (South Station Tianjin Zhengrong Mansion))

到達民宿，平台消息不回覆，電話不接。不論是平台還是客人都聯繫不上商家，著急定為明附近的民宿沒看評論，要求退費不給退費，説是客人原因，大姐，你電話不接訊息不回的和客人有什麼關係？奇葩！我被搶走的錢，會全部回到我這裡。搶我能量的人，會加倍奉還。我不替任何人承受業力。作為搶錢的人會連本帶利的還給我，凡是她不配得的，我會全部收回。錢已散，黴運斷離，好運歸位，八方俱令。買盒錢少了點，買葯足夠。

房間有很多蟲子，很多地方還沒裝修好，裝修的東西還在房間裡，屋子裡有很多灰，熱水壺還是使用過的沒有清理過的，客服態度不好，因為平台上是特價房，還要額外收取其他費用，一次性用品也需要收費，等到詢問才告知，陽台上的被單也沒有放。

房間乾淨整潔，寬敞明亮，，整屋設施齊全，入住簡單，客服服務熱情周到，挺為客人著想的，適合商務出差選擇。

很乾凈，床很舒服，床品是我住過的酒店裡最舒服的

This is very irresponsible homeowner! As directed we contacted the apartment owner a day before, and everything seemed fine. She asked us additional payment of deposit 200cny, and addition 150cny for ac conditioning fee. We paid the 200cny deposit by transfer and agreed to pay 150cny in cash when we arrive. But guess what? She said no booking is made and nothing has been paid, thats why she was not outside of the apartment. We dont speak chinese, so we asked taxi driver when we were going to the apartment. And she said exact same thing ‘tell the booker to contact me, i dont see anything booked no reservations made’. And then we waited for 40min outside of the apartment in the cold! And mind you, we were with 5 year old child together. And she came after hour later, and then brought us in and then another 30min of telling our son’s friend who can speak a little bit chinese (we asked her to come with, as we dont speak the language), additional gas fee if you use kitchen, you cannot drink the water, which were 4bottles of water and she said oh maybe you can drink only 2of them. The room when we entered was very cold, as she did not prepare the room beforehand! And guess what? She told us to enter the building saying to the security on first floor “we are this room’s cousins” , wth? We dont speak chinese and certainly we dont want to feel like going illegally? She did not gave us chip that could open the building door. And after the arrival, the next thing when we woke up was there was no electricity! When we asked her she said check that this electrical thing outside the room. First its safety reason, second its really uncomfortable to check things that we dont know instead of her prepping the apartment beforehand! The attitude the talking was very rude! I would say never to book this apartment especially for families! We did have experience booking apartments before but never had this kind of issue!! Very bad, very rude very bureaucratic service!