KSL溫泉度假酒店 (KSL Hot Spring Resort)

Our family booked this hotel was a last minute plan and lucky there’s a room that’s still available even though it’s far from the hotel that we want. 1) the room doesn’t provided with iron and iron board we have to call them and took them like few minutes to picked our call. They send them after 30 mins late and we are late for our dinner. 2) the iron wire, the tape the wire and plugs with a black tape to cover it. So when I used to iron my clothes, it’s not proper working and also I feel a lil electric shocks and not continue to use it. 3) my toddler has a sudden fever and we called up the receptionist to inform about we wanted an extra small towel and they acknowledge it. We called them at 2am and waited until 4am and we called them back again and they send us one shower towel instead. Mind you I was freaking worried about my child condition at that time of point. 4) weeks decided to extend one stay for few hours and I was told that late check out is until 6pm and there for will be rm 70 ringgits. Another last minute plan changed, we decided to extend our stay until the next day but was told by one of the staff that we needed to book via Agoda apps to extend our stay instead of explaining saying that they csn deduct half of yhe amount instead of paying rhe full amount instead. Already disappointed 5) the channels tv doesn’t have YouTube like normal ksl does. 6) don’t have any menus for us to order food for last mins hungry at night and wanted to order food my sick toddler but we used grab instead 7) the toilet böle been hearing annoying things like krik2. Overall we don’t mind about location but the satisfaction wasn’t there at all 8) system to check in need to wait 15 mins at staff told us the system is lagging. What a waste.

The room is the right size. Lift is very slow. Bed is not comfortable and doesn't smell or look clean. The toilet tiles are slippry. Have to be extremely careful when bathing. The toilet is very noisy. Especially at night when the place is quiet. The toilet slightly door is no good. Stuck in between. Pillow is not comfortable. Will be my 1st and last time there.

性價比極高，房間出乎意料很乾凈很新！ 床很好睡👍🏻 該有的都有，停車場很大免費停車，還有溫泉♨️但是回去晚了沒去感受。 廁所的馬桶有點破，其他都沒問題。 下次來新山還會住的

First room aircon was not working, technician only came after an hr to rectify. Was told to monitor. Prior to that other customer from the same level also complained aircon auto shutting down. With numerous feedback from customer experiencing same issue, the hotel then usher and gave us the liberty to switch room. The rooms was quite dirty in my opinion. Bed frame was stained, lines felt quite dirty too, not something I would have expected in the past when I stayed with them. Toilet amenities were present but the toilet felt really mouldy, as per picture depicted the sink was cracked but was putty and cemented back. Not to mentioned, there were ants roaming around freely near the tv console. For the price I’ve paid for a deluxe room I don’t think I can complain much for the communication and hospitality. However please fix your aircon issue. I think that’s the very basic function one hotel should desire.

The hot spring opening hours is very limited, it's ridiculous. I could not go within my stay. It's the only hot spring in the area They gave me a room with a limited view when I asked for a nice open view. The swimming pool closes super early. The floor directory indicates other opening hours than the real ones. There was a cockroach in the sauna.

I had an incredible stay at KSL Hot Spring Resort Johor Bharu from 25th to 29th August 2025. From the moment I arrived, I was impressed by the welcoming ambiance and the impeccable service. Staying on the 11th floor, I enjoyed breathtaking views of the city skyline, which made mornings and evenings all the more special. Room: The room was spacious, modern, and well-equipped, offering a comfortable bed that ensured a restful night’s sleep after long days of exploring. The amenities provided were top-notch, and the bathroom was spotless, with high-quality toiletries that added a nice touch. I also appreciated the convenience of the in-room coffee and tea making facilities. Facilities: The highlight of my stay was definitely the hot spring experience. The resort offers a relaxing and rejuvenating hot spring bath, and it's the perfect way to unwind after a day of sightseeing. The other facilities, including the pool, gym, and spa, were all well-maintained and provided excellent service. Location: KSL Hot Spring Resort is conveniently located, with easy access to shopping malls, dining options, and local attractions in Johor Bahru. The resort is also family-friendly, with activities and amenities catering to all ages. Service: The staff were friendly, attentive, and always went above and beyond to ensure that my stay was pleasant. From check-in to check-out, every interaction was smooth, and they were always available to help with any requests or questions. Overall Experience: Overall, I had an amazing experience and highly recommend KSL Hot Spring Resort to anyone visiting Johor Bharu. Whether you're here for a short getaway or an extended stay, the resort offers a perfect blend of relaxation, luxury, and convenience.

房間不錯的，這家酒店環境整潔，房間佈置溫馨，服務熱情周到。早餐種類豐富，口味佳。總體性價比高，適合短途旅行或商務出差。

Smooth check in and check out. Room was clean, just that location is abit on the secluded side, carpark gantry not down. Overall, good. Will book again because of the clean room and amenities provided.

The cleanliness is ok, room is also nice, modern and cozy. However, i ordered grab food but forgot to request for cutlery so i called room service to borrow cutlery but they dont provide!! Nearby there were no shops. Wish they could improve with room amenities. Overall satisfied with the room!! Bfast was also ok though choices were limited.

Went in for a night's getaway. Check-in and out was a breeze- bcos no queues, no crowds. Too breezy that even parking gantry is not even closed, no need for registration of TPG cards, no security 🤭🤨. Toiletries were too basic with soaps and toothbrushes only. Stuffs like q-tip, shower cap, sanitary bag were not there. Not sure if they missed out or its meant to be like tht. But for $100/night, its something to look into. Breakfast was basic but acceptable pastries,western, nasi lemak,fried noodle. Cafe was very hot, poor ventilation. Good for relaxing only cos hotel has nothing much to offer. Have to drive around for food and shop.