after being highly disappointed with Wairakei resort -we found our new destination what a a upgrade the Hilton is very modern decor spacious clean -couldn’t fault it from the moment we got there -water on entry greeted with a smile -customer service 5/5 got a good night sleep sound proof and in par with price -stayed in the junior suite facing the hot pool -gym
recommended The bistro -thou recommend booking times was very full
Check in was smooth and quick but changed room twice to get everything right. Our first room had urine stains on the toilet, which means this room was not properly cleaned up. That was terribly disgusting to find these spots. Also, the smart TV in the first room didn't work. Our second room was find but has no bathtub as requested. Changed to the third room and finally get the okay one with great AC, working TV and cleanness. It was our first time stayed in a 5-star hotel in NZ and was surprised the standard is quite low compared to the other 5 stars in Asia. Has small heated pool accommodating 6 people max. Swimming pool and sauna were fine but steam room didn't work. Service okay and great breakfast. Will consider the other place next time.
after being highly disappointed with Wairakei resort -we found our new destination what a a upgrade the Hilton is very modern decor spacious clean -couldn’t fault it from the moment we got there -water on entry greeted with a smile -customer service 5/5 got a good night sleep sound proof and in par with price -stayed in the junior suite facing the hot pool -gym
recommended The bistro -thou recommend booking times was very full
Check in was smooth and quick but changed room twice to get everything right. Our first room had urine stains on the toilet, which means this room was not properly cleaned up. That was terribly disgusting to find these spots. Also, the smart TV in the first room didn't work. Our second room was find but has no bathtub as requested. Changed to the third room and finally get the okay one with great AC, working TV and cleanness. It was our first time stayed in a 5-star hotel in NZ and was surprised the standard is quite low compared to the other 5 stars in Asia. Has small heated pool accommodating 6 people max. Swimming pool and sauna were fine but steam room didn't work. Service okay and great breakfast. Will consider the other place next time.
訪客用戶
家庭出遊
精緻特大床套房
入住於2025年10月
E0030****
夫妻/情侶出遊
希爾頓特大床客房
入住於2025年08月
訪客用戶
夫妻/情侶出遊
希爾頓特大床客房
入住於2025年06月
M342560****
家庭出遊
希爾頓雙床客房
入住於2025年06月
RetroKilla
獨自出遊
希爾頓特大床客房
入住於2025年11月
Cang-er
家庭出遊
三臥室公寓
入住於2025年04月
TeresaY
家庭出遊
希爾頓特大床客房
入住於2025年04月
Paul_m.03
夫妻/情侶出遊
希爾頓特大床客房
入住於2025年07月
MUMU DAD
家庭出遊
精緻特大床套房
入住於2025年09月
lotusbebe
家庭出遊
至尊豪華特大床房
入住於2025年03月
訪客用戶
家庭出遊 精緻特大床套房
入住於2025年10月
E0030****
夫妻/情侶出遊 希爾頓特大床客房
入住於2025年08月
訪客用戶
夫妻/情侶出遊 希爾頓特大床客房
入住於2025年06月
M342560****
家庭出遊 希爾頓雙床客房
入住於2025年06月
RetroKilla
獨自出遊 希爾頓特大床客房
入住於2025年11月
Cang-er
家庭出遊 三臥室公寓
入住於2025年04月
TeresaY
家庭出遊 希爾頓特大床客房
入住於2025年04月
Paul_m.03
夫妻/情侶出遊 希爾頓特大床客房
入住於2025年07月
MUMU DAD
家庭出遊 精緻特大床套房
入住於2025年09月
lotusbebe
家庭出遊 至尊豪華特大床房
入住於2025年03月