The stay and the location was exceptional, there were many activities which are well organized.
However, the room service was pretty much delayed all the time. Any support took time to attend.
Overall it was good!!
Аманжол
夫妻/情侶出遊
標準樹屋
入住於2024年11月
5.0
超讚
評價於:2024年11月13日
Замечательная природа и прекрасный отель. Вкусный завтрак и очень хорошие сотрудники.
訪客用戶
夫妻/情侶出遊
小屋小型套房
入住於2024年12月
2.5
評價於:2025年01月30日
ROOM: The location of the bathroom and toilet, outside the room in the corridor, is not private and a bit scary especially if needed at night, when you are in night dress.
SERVICE : A scary club-car driver blocked us the way out of the room to force us to pay for his club-car service, while the reception later told us that this club-car service was free.
While we complained about it at the reception, the receptionist called several drivers, and asked us to identify that bad one, just like in a police station !!!
FACILITIES : The very few slopes (only 5) were very disappointing for us. This ski resort is only suitable for beginners. The view from the very top of the mountain is really not impressive as promoted in their advertisements.
FOOD: Fair.
STAFF: Not much smiley, but as often in Kazakhstan.
Claire Boyle
獨自出遊
帶陽台的標準雙人或雙床間
入住於2025年03月
4.7
很棒
評價於:2025年03月10日
Resort has been updated- now offering room service. There is also a new app making it easy to find restaurants and book ski passes/lessons
The stay and the location was exceptional, there were many activities which are well organized.
However, the room service was pretty much delayed all the time. Any support took time to attend.
Overall it was good!!
Аманжол
夫妻/情侶出遊 標準樹屋
入住於2024年11月
5.0
超讚
評價於:2024年11月13日
Замечательная природа и прекрасный отель. Вкусный завтрак и очень хорошие сотрудники.
訪客用戶
夫妻/情侶出遊 小屋小型套房
入住於2024年12月
2.5
評價於:2025年01月30日
ROOM: The location of the bathroom and toilet, outside the room in the corridor, is not private and a bit scary especially if needed at night, when you are in night dress.
SERVICE : A scary club-car driver blocked us the way out of the room to force us to pay for his club-car service, while the reception later told us that this club-car service was free.
While we complained about it at the reception, the receptionist called several drivers, and asked us to identify that bad one, just like in a police station !!!
FACILITIES : The very few slopes (only 5) were very disappointing for us. This ski resort is only suitable for beginners. The view from the very top of the mountain is really not impressive as promoted in their advertisements.
FOOD: Fair.
STAFF: Not much smiley, but as often in Kazakhstan.
Claire Boyle
獨自出遊 帶陽台的標準雙人或雙床間
入住於2025年03月
4.7
很棒
評價於:2025年03月10日
Resort has been updated- now offering room service. There is also a new app making it easy to find restaurants and book ski passes/lessons
訪客用戶
好友出遊
標準樹屋
入住於2025年10月
Lasiweijiasidehu
好友出遊
標準樹屋
入住於2025年05月
Pengfeng
商務出差
標準樹屋
入住於2025年09月
songhazel
家庭出遊
小屋小型套房
入住於2025年12月
Annie9141
夫妻/情侶出遊
帶陽台的標準雙人或雙床間
入住於2025年07月
匿名用戶
家庭出遊
豪華傳統哈薩克帳篷(蒙古包)
入住於2025年04月
SahalKZ
夫妻/情侶出遊
高級樹屋
入住於2025年07月
Аманжол
夫妻/情侶出遊
標準樹屋
入住於2024年11月
訪客用戶
夫妻/情侶出遊
小屋小型套房
入住於2024年12月
Claire Boyle
獨自出遊
帶陽台的標準雙人或雙床間
入住於2025年03月
訪客用戶
好友出遊 標準樹屋
入住於2025年10月
Lasiweijiasidehu
好友出遊 標準樹屋
入住於2025年05月
Pengfeng
商務出差 標準樹屋
入住於2025年09月
songhazel
家庭出遊 小屋小型套房
入住於2025年12月
Annie9141
夫妻/情侶出遊 帶陽台的標準雙人或雙床間
入住於2025年07月
匿名用戶
家庭出遊 豪華傳統哈薩克帳篷(蒙古包)
入住於2025年04月
SahalKZ
夫妻/情侶出遊 高級樹屋
入住於2025年07月
Аманжол
夫妻/情侶出遊 標準樹屋
入住於2024年11月
訪客用戶
夫妻/情侶出遊 小屋小型套房
入住於2024年12月
Claire Boyle
獨自出遊 帶陽台的標準雙人或雙床間
入住於2025年03月