台北洲際酒店 (InterContinental Taipei)

入住當天是台北洲際酒店正式營業首日，入住流程順暢，前台香港小姐姐服務細心。 房間寬敞景觀佳，可眺望松煙；雖新開業電話偶無人接聽，但客房、酒廊無裝潢異味，每晚還貼心備有安睡小物👍 酒店緊鄰大巨蛋，鄰近松煙、誠品，步行15分鐘到統一百貨。

酒店緊鄰台北大巨蛋，步行可達誠品與統一時代百貨，交通非常方便。 酒店是10月份才開的，設備很新，地理位置很好！ 家人很滿意！

A few incidents would like to take record of: * my first time experiencing issue with 訂房網站 that the hotel couldn’t find my booking under my name, i normally book directly on IHG but since no 2 single beds room available thus paying no lower rate for a twin bedroom thru agent. * the AI control system does not work where two times their colleagues came up to fix but actually failed, i couldn’t reach my son at the other room at all - the room to room function never have worked, we had to use our own mobile phones to contact each other not just the cost but inconvenient! * did not expect five stars hotel in big city’s has no foreign exchange service, even queensland's and okinawa’s InterCon where located out of CBD provides that. * should have state on website AND on site and in hotel room’s TV screen that some restaurants are yet to open, we are disappointed with that very limited choices on in- room dining menu we had to order same dishes for two days and not kids friendly at all. My daughter had to take same fried rice and hainan chicken rice twice (as the beef noodles are spicy and no indicate on your menu), she couldn’t finish the chicken rice at first colour of the meat is unpleasant (and obviously if you ask the hotel we only ate one third of the dishes), we found the food was removed when we came back from outside - am not sure the hotel practice but normally unless guest pushes the table out ourselves or ask for the plates to be taken away it should not be cleared up yet till we mention. I’m not expecting their staff to help put a wine cork back on an unfinished bottle of champagne but as like who assigned to check phone system should have double checked by trying the phone herself before telling the customer it's been fixed! The service is not professional and besides service fee they are charging in house guest delivery fee on hotel food!! We have never heard of any hotel on such, would appreciate their explanation if it’s an official government request.