奧華酒店 - 烏魯姆魯 (Ovolo Sydney Woolloomooloo, a Wyndham Hotel)

唯一的問題是他們的房間整理和清潔服務： 1. 毛巾放浴缸需要換，他們竟然撿起來放回架子上 2. 酒杯竟然有粘液，感覺洗潔精沒洗乾淨 3. 最離譜：出外回到房間竟然有一包垃圾放在衣櫃前面，明顯搞衞生的忘記拿走了，太低級的犯錯 注意：其他都很好，就是客房清潔太差拉低評分

首先表揚訂房網站客服，出了問題是真的會兜底，而且處理問題的速度非常快。 這酒店退房時候一定要問他要一張消費清單，因為會莫名其妙把沒有的消費掛在你的頭上！ 在checkin時候，酒店前台要了信用卡訊息，然後就直接產生消費掛帳了。太可怕了。

I am writing to express my extreme disappointment with my recent stay at your hotel. what I expected to be a pleasant family 訂房網站, the experience fell far below acceptable standards. Key Issues: 1. Lack of Child-Friendly Accommodations: The hotel failed to provide a proper extra bed for my child, despite prior arrangements. On the first night, after three requests,we were only given a throw pillow as a substitute for a proper pillow. The staff dismissed my concerns and even told me not to raise my voice when I sought help this was unacceptable, especially after a long journey when we were exhausted. 3. Unacceptable Incidents: False Scarcity of Basic Amenities: Staff repeatedly claimed the hotel had no spare pillowsand only one blanket left an implausible and outrageous assertion for any reputable establishment. 4. Uncomfortable Room Conditions: The room temperature was fixed at a freezing 16°C with no heating or adjustable thermostat. We endured this until the third night when we finally received proper blankets. 5. Inconsistent Service: While some staff later were polite, the initial treatment (particularly on the first night) was appalling. I chose not to escalate further to avoid ruining our 訂房網站, but my child had to endure" these conditions for all four nights. 4. Unacceptable Incidents: False Scarcity of Basic Amenities: Staff repeatedly claimed the hotel had no spare pillowsand only one blanket left an implausible and outrageous assertion for any reputable establishment. The so-called last blanket provided was visibly stained and unclean. When I requested a replacement, I was told no alternatives existed . This is either deliberate dishonesty or gross mismanagement. Expectation: Given the premium paid, I expected basic comforts like warm bedding, respectful service, and child-friendly solutions. Instead, we felt neglected and unheard. Positive Notes: The breakfast offerings and dining staff were exceptional.The quality, variety, and attentive service made our mornings enjoyable. Specific team members [mention names if possible] provided warm, professional hospitality that stood in stark contrast to other issues we faced.

A short train journey away from Universal, super easy to get there, with excellent help from reception. Very cool room with a great rock feature in the window! Struggled to use the TV and Chinese Alexa (?) but didn’t try too hard as I was only there for one night. Still 5 stars.

酒店有特色，碼頭改建而成。 位置比較方便，在bigbus第七站，走約500米就是nsw美術館，再走個約500米到聖瑪麗教堂和海德公園，再走約200米到雪梨博物館，從聖瑪麗教堂到David Jones商場約500米。 走到歌劇院和巖石區約一公里。 住起來很適合city walk，又不在中心區那麼吵。

第二次入住，上一次是在疫情之前了。感覺酒店整體變化不大，但略有一些小調整。入住房間附近的走廊有噴漆產生刺激性味道，向前台提出後也馬上換了房間並贈送了一瓶紅酒。唯一覺得酒店停車比較貴。

房間很大，早餐也很豐富，性價比特別高

五星酒店的舒適體驗，沒時間享受浴缸有些遺憾，房間很大，有免費就迷你bar，還有歡迎小零食，贈送的帆布包非常喜歡，酒店大堂有個非常有意思的時鐘，非常有趣，樓下的牛排餐廳很優秀，幸運的一邊吃飯一邊欣賞了海邊煙花秀

非常好，整個環境和氛圍都非常棒，裝修也很有意思

非常工業風的酒店，舊木質碼頭上建築改建而來。 優點：迷你吧免費，喝了第二天立馬給你補滿，還送一袋零食。房間裝修很有特色，服務響應也很及時。缺點：有蟑螂。雖然房間隔音算很好的，但是有活動時會比較嘈雜。