寶活伯伍德家庭住宿 (Burwood Family Guest Home)

住了幾天圖上的房間都沒有，退房時答應給我退100澳幣，商家已老闆説已經轉了不好再問他一直拖著，不想退沒關係，沒多少錢我不明白為什麼一開始答應然後後面就各種理由推脫

Perfect stay in the heart of Burwood! The location can’t be beaten—walking distance to Westfield Mall, Burwood Park, and countless Asian eateries. The guesthouse has a charming historic vibe with polished wooden floors, plus modern perks like free WiFi and a coin-operated laundry. The host was super friendly and helped us store luggage after check-out.

Good location, quiet part of burwood but also a short walk to burwood china town area. You just given a code to go in and all that but other than that you don't see any person as a host really.

Location is very good

Absolutely stunning photos, but absolutely stuffed up freaking expensive experience from start to finish! Between the host literally leaving us on the street with nowhere to go after I rejected the substandard accommodation offered to us when he sought to have me agree to take the alternative accommodation he offered which was quite literally just a student dorm house, he then offered a half dozen reasons why I could not maintain my booking after refusing to accept the offer he tried to force me to agree to swapping without any further information or images, with him assuring me it was much nicer, much nicer amenities, closer to station.... He told me that cleaner forgot to do this room so try again tomorrow but meantime then I HAD to go to other property (numerous rooms booked over 2 nights for my birthday (05/06), which I said was not acceptable given it would be before 630pm at the time I organised to check in that he would be aware room not cleaned? He tried to force alternative accommodation and I said please leave linens and disinfecting wipes and I would clean myself at not extra charge to him? Then he told me that room was too small, I would not like it. I told him I would not have booked if it weren't suitable, and asked him to confirm the reservation as I was nearly at a tournament and would have to forego it to race to the accommodation that he was trying to take from me to offer someone else. He then ignored me for hours, then said there was damage to property and that's why I had to cancel with TRIP, as he said it is all on ME (this is over text and call have evidence), THEN he said the door did not work properly to my room, try to fix tomorrow and I said I did not mind, so then he lied furthermore telling me that the roof has just started leaking and the bed is saturated (no rain in Sydney entire evening).... He contacted TRIP.com and submitted it was MY request and want to cancel the accommodation, so while disputing that as well, he actually got paid for the room he'd ******* billed me and given to someone else... The owners have abused me in another language on 3 occasions, TRIP acknowledged what happened and were meant to refund and apparently were offering oompensation after 2 months pursuing this with both JUST wanting my money back, but both refuse to refund me my money AND now 訂房網站 are telling me the agent here will not honour our legally binding agreement and I have waited since June 6 to allow them both time to remedy. I have been reasonable. I have been decent. I have been on the phone for 20+ hours, literally, and have lie after lie after lie in writing from both, and now? Now I make good on what I said. I said I would get my money back, and I said I would make sure I shared this experience if it came to it being wronged like we have. SEND IT! CONSUMER LAW you fraudulent, rorting tits!