玻璃酒店 (Hotel Vetro Inn)

App rating vs actual hotel stay was horrible. The linen was smelling with bad laundry water(sewage. Linen was whitish but it was smelling horrible. The toilet was so small that u actually sit under the washbasin

Vetro inn surat is conveniently located near railway station and it has all the required facilities for a short or a long stay. Food was good and overall nice experience during my feb’23 stay.

Ok

I had high expectations based on the photos and description, but my experience at Hotel Vetro Inn was far from pleasant. First off, the rooms were extremely small and cramped — nothing like . Despite requesting an upgraded room, we were given a basic one with no explanation or effort to accommodate our request. The biggest issue, however, was the cleanliness. We actually found cockroaches in the room, which is absolutely unacceptable for any hotel, let alone one that claims to offer comfort and quality. This made the entire stay uncomfortable and unsanitary. Overall, I wouldn’t recommend staying here. The lack of cleanliness, poor room conditions, and unhelpful service were a major letdown. Definitely not worth the money.

Disappointing Stay – Not Worth the Money I stayed at Hotel Vitro Inn expecting a decent experience, but it was far from satisfying. The rooms were extremely small and felt very cramped, with no sign of any recent upgrades. The overall condition of the room was quite poor for the price being charged. To make matters worse, I even saw a few cockroaches during my stay, which was extremely off-putting and raised concerns about cleanliness and hygiene. Definitely not worth the money—I wouldn’t recommend staying here.

Nice stay & good experience at this hotel. Dinner as well as breakfast was delicious. Service is great and staff are also humble and polite.

The food was good but the room was not so great. they charge you for the toiletries. The view from the room was also not that good.

Value for money stay here save money ! rooms good shower washroom good breakfast good ac work well water pressure good

Neat and clean. Location is near to surat station . Staff are polite . Breakfast was very nice with lot of variety. love this. Room is little small but ok for 1 night . Rest good stay.

terrible experience at , surat my recent stay at in surat was an absolute disaster, and i strongly advise anyone considering this hotel to look elsewhere. from the appalling service to the subpar food, this establishment fails on nearly every front. the most shocking aspect of our stay was the rude and unprofessional behavior of the staff, particularly the service manager and restaurant manager, nagendra. despite having booked our stay including meals, we were repeatedly treated as if we were trying to dine without paying. nagendra even had the audacity to demand payment for our dinner, completely disregarding our pre-paid reservation. this wasn't a one-off incident; the staff consistently acted as though we were a burden, making us feel incredibly unwelcome. the dining experience was equally dreadful. on one occasion, the buffet was not ready when we arrived for dinner. when we opted to order from the menu, we were informed that the pre-paid meals were "not prepared right now," and we were forced to wait an excessive amount of time for our food. the restaurant manager then had the nerve to complain that we were taking too long to eat, claiming we'd been at the table for 1.5 hours – a blatant exaggeration. even the basic amenities were lacking. we had to repeatedly request essential items like toothbrushes, oil, and tissues, which should have been provided in the room. it felt like we were staying at a budget motel, not a reputable hotel. the hotel manager -sachin dismissive attitude only compounded our frustration. rather than addressing our concerns, they simply stated that they could change our booking, implying that we were somehow at fault for their poor service. the food quality was also disappointing. it was bland, uninspired, and certainly not worth the price we paid. in short, my experience at was nothing short of a nightmare. the combination of rude staff, poor service, and mediocre food makes this hotel a place to avoid at all costs. do yourself a favor and book your stay elsewhere. you'll thank me for it.. such a worst activity will give the same review in google and hotel page also. we are not getting any response for my query