When I checked in at the hotel, I asked for rooms upstairs. The front desk staff said no, only the first floor, okay! But when we went to the car to pick up our luggage and returned to the lobby, we saw that the guests behind us were arranged upstairs. My boyfriend said we should ask why they have room upstairs, I said forget it. Maybe they have other room types! So we went to rest. When we went out at 1pm the next day, we found that the rear window was broken and then we went to the front desk to report it. They said you need to call the police. Our hotel is not responsible. I said I parked in the parking lot of your hotel, the hotel front desk said that this parking lot is shared with the store next door! Then we asked about surveillance cameras. They said there was only one at the main entrance. But it can’t be photographed either! Anyway, they are not responsible. We had no choice And we have to call the police and insurance.What a shame, this is the first time and the last time here!
JLau
商務出差
雅樂軒特大床房
入住於2023年05月
5.0
超讚
評價於：2023年05月16日
Good service good location and convenient ,clean environment
When I checked in at the hotel, I asked for rooms upstairs. The front desk staff said no, only the first floor, okay! But when we went to the car to pick up our luggage and returned to the lobby, we saw that the guests behind us were arranged upstairs. My boyfriend said we should ask why they have room upstairs, I said forget it. Maybe they have other room types! So we went to rest. When we went out at 1pm the next day, we found that the rear window was broken and then we went to the front desk to report it. They said you need to call the police. Our hotel is not responsible. I said I parked in the parking lot of your hotel, the hotel front desk said that this parking lot is shared with the store next door! Then we asked about surveillance cameras. They said there was only one at the main entrance. But it can’t be photographed either! Anyway, they are not responsible. We had no choice And we have to call the police and insurance.What a shame, this is the first time and the last time here!
JLau
商務出差 雅樂軒特大床房
入住於2023年05月
5.0
超讚
評價於：2023年05月16日
Good service good location and convenient ,clean environment
訪客用戶
商務出差
雅樂軒特大床房
入住於2023年11月
匿名用戶
家庭出遊
雅樂軒特大床房
入住於2023年05月
Kelysa
朋友出遊
雅樂軒特大床房
入住於2024年03月
JLau
商務出差
雅樂軒特大床房
入住於2023年05月
訪客用戶
商務出差 雅樂軒特大床房
入住於2023年11月
匿名用戶
家庭出遊 雅樂軒特大床房
入住於2023年05月
Kelysa
朋友出遊 雅樂軒特大床房
入住於2024年03月
JLau
商務出差 雅樂軒特大床房
入住於2023年05月