I wanted to love this hotel as I have stayed at SpringHill's before. However when we arrived to check in for our 3 night stay at around 8:30pm, they didn't have a room ready for us and we had to wait around 20 minutes for the room. The front desk employee did offer us snacks during our wait. The room did not have enough towels, sofa sleeper cushions were stained as one of the bed comforters. Refrigerator did not work either. On the second day we discovered mold on the ceiling by the window.
We were moved to a new room. Customer service was great.
The other problem I had was that when making the reservation, the room was advertised as having a trundle bed. That was not the case. None of their rooms have trundle beds according to staff.
Breakfast was ok but could be better. On our last morning, they were out of almost everything when we went a little after 8am.
RickeyChien
商務出差
特大床套房(帶沙發床)
入住於2022年06月
5.0
超讚
評價於:2022年07月04日
Very good hotel and service
訪客用戶
其他
入住於2022年07月
3.7
評價於:2022年07月23日
I wanted to love this hotel as I have stayed at SpringHill's before. However when we arrived to check in for our 3 night stay at around 8:30pm, they didn't have a room ready for us and we had to wait around 20 minutes for the room. The front desk employee did offer us snacks during our wait. The room did not have enough towels, sofa sleeper cushions were stained as one of the bed comforters. Refrigerator did not work either. On the second day we discovered mold on the ceiling by the window.
We were moved to a new room. Customer service was great.
The other problem I had was that when making the reservation, the room was advertised as having a trundle bed. That was not the case. None of their rooms have trundle beds according to staff.
Breakfast was ok but could be better. On our last morning, they were out of almost everything when we went a little after 8am.
RickeyChien
商務出差 特大床套房(帶沙發床)
入住於2022年06月
5.0
超讚
評價於:2022年07月04日
Very good hotel and service
SpringHill Suites Houston Sugar Land
(SpringHill Suites Houston Sugar Land)附近飯店推薦
訪客用戶
其他
入住於2022年07月
RickeyChien
商務出差
特大床套房(帶沙發床)
入住於2022年06月
訪客用戶
其他
入住於2022年07月
RickeyChien
商務出差 特大床套房(帶沙發床)
入住於2022年06月