Couple with dog.
For two nights we didn't have hot water. We rang reception an spoke to the duty manager - the second time...He told us it was because there was a coach load of people staying who had all taken a shower/bath at the same time on their return, and we would have to wait until it heated up again. That didn't allow for the lack of pressure - a trickle! In the end we gave up - no shower/bath. However, the duty manager assured us that the manager would find us the next morning.... this never happened, On the Saturday night the same thing happened. The excuse given by the receptionist for the manager not having found us that morning was there was a wedding and all managers were needed - they didn't start their shift until 11am. The duty manager couldn't speak to us as he was working at the wedding - Saturday night - but Leanne assured us that she had noted our complaint and that she had written up notes, and our inconvenience (now not having hot water for two nights of a three night stay) would be reflected in our invoice on checking out. This wasn't the point. The stay was supposed to be a relaxing, super special treat, not able to have a shower or a bath at night was NOT okay! She assured us that on the third night the 'tour' party and 'wedding party' would have left. So we would have hot water. Which we did.
On checking out the receptionist had no idea about our complaint, and therefore couldn't help us.
We are in the process of writing a compliant, and a review. The staff and hotel did not let you down - the management did!
I have a video of the water pressure.
On another point, the hotel is described as dog friendly. This might be the case. You can bring your dog for a fee of £25 a night, however, on check in we were told we had to eat in the bar area or outside. Luckily the weather was okay. However, we felt like second class citizens! Not only that but the bar area has no tables at which anyone could eat a meal - the tables are all low and only fit for snacks!
訪客用戶
商務出差
入住於2024年06月
5.0
超讚
評價於:2024年07月08日
What an amazing place .
The surrounding was therapeutic.
Staff were helpful.
I sat out in the garden for breakfast.
Julie
夫妻/情侶出遊
入住於2022年08月
5.0
超讚
評價於:2022年08月05日
Billisey Manor was beyond expectation even after reading other reviews. Food was excellent as was the service. Facilities have something for everyone. Very clean everywhere and many rooms are freshly decorated
So pleased with our choice
Couple with dog.
For two nights we didn't have hot water. We rang reception an spoke to the duty manager - the second time...He told us it was because there was a coach load of people staying who had all taken a shower/bath at the same time on their return, and we would have to wait until it heated up again. That didn't allow for the lack of pressure - a trickle! In the end we gave up - no shower/bath. However, the duty manager assured us that the manager would find us the next morning.... this never happened, On the Saturday night the same thing happened. The excuse given by the receptionist for the manager not having found us that morning was there was a wedding and all managers were needed - they didn't start their shift until 11am. The duty manager couldn't speak to us as he was working at the wedding - Saturday night - but Leanne assured us that she had noted our complaint and that she had written up notes, and our inconvenience (now not having hot water for two nights of a three night stay) would be reflected in our invoice on checking out. This wasn't the point. The stay was supposed to be a relaxing, super special treat, not able to have a shower or a bath at night was NOT okay! She assured us that on the third night the 'tour' party and 'wedding party' would have left. So we would have hot water. Which we did.
On checking out the receptionist had no idea about our complaint, and therefore couldn't help us.
We are in the process of writing a compliant, and a review. The staff and hotel did not let you down - the management did!
I have a video of the water pressure.
On another point, the hotel is described as dog friendly. This might be the case. You can bring your dog for a fee of £25 a night, however, on check in we were told we had to eat in the bar area or outside. Luckily the weather was okay. However, we felt like second class citizens! Not only that but the bar area has no tables at which anyone could eat a meal - the tables are all low and only fit for snacks!
訪客用戶
商務出差
入住於2024年06月
5.0
超讚
評價於:2024年07月08日
What an amazing place .
The surrounding was therapeutic.
Staff were helpful.
I sat out in the garden for breakfast.
Julie
夫妻/情侶出遊
入住於2022年08月
5.0
超讚
評價於:2022年08月05日
Billisey Manor was beyond expectation even after reading other reviews. Food was excellent as was the service. Facilities have something for everyone. Very clean everywhere and many rooms are freshly decorated
So pleased with our choice
匿名用戶
家庭出遊
入住於2023年10月
匿名用戶
與好友旅遊
入住於2024年05月
a 1103
家庭出遊
入住於2024年11月
訪客用戶
獨自出遊
入住於2024年06月
匿名用戶
與好友旅遊
入住於2023年06月
匿名用戶
夫妻/情侶出遊
入住於2025年04月
訪客用戶
其他
入住於2024年06月
訪客用戶
商務出差
入住於2024年06月
Julie
夫妻/情侶出遊
入住於2022年08月
訪客用戶
家庭出遊
入住於2023年08月
匿名用戶
家庭出遊
入住於2023年10月
匿名用戶
與好友旅遊
入住於2024年05月
a 1103
家庭出遊
入住於2024年11月
訪客用戶
獨自出遊
入住於2024年06月
匿名用戶
與好友旅遊
入住於2023年06月
匿名用戶
夫妻/情侶出遊
入住於2025年04月
訪客用戶
其他
入住於2024年06月
訪客用戶
商務出差
入住於2024年06月
Julie
夫妻/情侶出遊
入住於2022年08月
訪客用戶
家庭出遊
入住於2023年08月