托拉諾酒店 (Tolarno Hotel)

【服務人員態度極佳，但硬體設施與客房細節仍有進步空間】 這次入住最讓人印象深刻的是前台的 Steven。他的態度非常友善，且在我反映問題時，展現了高度的熱忱與協助意願，真心感謝他的幫忙。 關於住宿體驗方面，有幾個地方若能改善會更好： * 設施與氣味： 飯店本身帶有歷史感，但在硬體維護上可能需要適度的翻新。此外，館內的香水（芳香）氣味較為濃郁，對於對氣味敏感的旅客來說，可能會稍微有些不適應。 * 房務細節： 客房的清潔標準可能需要再稍微加強。入住時發現床單上有些許汙漬，枕頭與枕頭套也有部分破損的狀況，這部分比較可惜。 * 陽台空間： 這次特別期待並預訂了帶陽台的房型，但陽台區域似乎有一陣子沒有清潔，戶外傢俱也有生鏽的情形，導致最終沒有機會走到戶外使用這個空間。 * 隔音狀況： 房間的隔音效果稍顯薄弱，入夜後比較容易聽見來自街道的車流聲以及走廊的動靜。如果是對聲音較敏感、淺眠的旅客，可能會影響到休息品質。 綜合考量下，因為個人休息的需求，最終決定提前退房並取消後續的預訂。雖然硬體條件與預期有所落差，但再次感謝前台 Steven 友善的協助，希望飯店未來能在客房細節上帶來更好的體驗。

I was looking forward to staying at the Tolarno Hotel after reading about the artists and artwork on display. But the room I was given was so dirty, and the smell was dreadful. I've been travelling from Sydney to Melbourne over a matter of 10 days and stayed in small motels and rooms above pubs, and all were spotlessly clean, so I was so disappointed to arrive at my final destination and have to leave the hotel and request a refund for the nights that I'd booked. There were stains on practically everything, the carpet was badly stained and rotten in certain areas, the shower screen, walls, skirtings, etc, needed a good clean and were so unhygienic, the TV had a thick layer of dust on the screen, and the blinds, which were broken, were thick with dust. The manager was very approachable and understanding and explained that cleaners had been in to do a deep clean and to try and eradicate the awful smell in the room coming from the bathroom, but obviously they hadn't sorted it. I'm sure there are a few rooms that are ok because I've since read some of the reviews, but the room I was given was really awful. He offered me another room later that evening, which was slightly better but still very dirty, and the sheets had stains on them, it was so bad that I had to check out early. It's such a shame because it could be a great hotel if the rooms were cleaned thoroughly and refurbished.

西式老酒店，很有古典風格，值得居住，房間陽光充足明亮，前台一個華人帥哥🤵非常專業，非常友善，點贊👍！

酒店距離聖基爾達海灘大約800米，附近飯店很多，出門左轉過路口還有個大Metro超市。酒店環境有精心設計，比較復古。樓梯地板踩上去會咯吱咯吱響。同樣晚間會鎖門，且沒有前台，入住需要打電話。

I’m not sure whether is from the hotel, but my partner got bitten by bed bugs from the hotel and the hotel staff is extremely unprofessional knocking the door 15 mins before checking out. This is clearly not for the weak hearted. Unpleasant experience would never come back.

廚房設施齊全，超市步行不遠，自作飯餐十分方便。

it knows what it is, basic clean reasonable accommodation in a fantastic location. Not trying to be anything but it’s not. Old building of course could be done up but of course then all prices would go up equivalently so again and come back to the original point it’s simple basic accommodation that is useful when you need a quick night accommodation. Instructions were really good getting into the place late at night. The room was immaculately clean even if it was old. Overall would stay there if I needed accommodation for one night. I would suggest a touch expensive for what it is. 

Situated in an excellent location, close to restaurants bars and trams. Hotel had an original quirky style . Helpful and friendly staff on reception . Would stay again when in St Kilda area.

It was good for the price, although the hair dryer didn’t work and the window frames were dirty. The staff is very friendly and cosy.

Perfect location in St Kilda. Tram stop nearby and affordable parking. Room is a good size for two people. Artworks are a plus.