When we arrived, we had an issue with our room—the balcony door wouldn’t lock, and the balcony was somewhat accessible from other apartments. Concerned for our belongings, we asked if we could change rooms. The front desk staff were extremely accommodating and kindly offered us a free upgrade to a higher-floor, two-bedroom apartment.
Unfortunately, when we arrived at the new room, the second bedroom was locked and inaccessible. We didn’t bother raising it as we hadn’t booked a two-bedroom apartment and didn’t really need the extra space. However, we are starting to feel that the rooms are becoming a bit... dated. There’s often a musty smell when we check in, and this time, we found someone else’s socks in the dryer—after drying some of our own clothes, which wasn’t pleasant.
A little more attention to cleaning between guests and ensuring faults are properly addressed would go a long way. Sadly, this experience has left us considering other accommodation options for our next stay—something we wouldn’t normally do, as the Oaks’ location is fantastic! That said, I want to reiterate that the front desk staff were absolutely lovely and very accommodating.
When we arrived, we had an issue with our room—the balcony door wouldn’t lock, and the balcony was somewhat accessible from other apartments. Concerned for our belongings, we asked if we could change rooms. The front desk staff were extremely accommodating and kindly offered us a free upgrade to a higher-floor, two-bedroom apartment.
Unfortunately, when we arrived at the new room, the second bedroom was locked and inaccessible. We didn’t bother raising it as we hadn’t booked a two-bedroom apartment and didn’t really need the extra space. However, we are starting to feel that the rooms are becoming a bit... dated. There’s often a musty smell when we check in, and this time, we found someone else’s socks in the dryer—after drying some of our own clothes, which wasn’t pleasant.
A little more attention to cleaning between guests and ensuring faults are properly addressed would go a long way. Sadly, this experience has left us considering other accommodation options for our next stay—something we wouldn’t normally do, as the Oaks’ location is fantastic! That said, I want to reiterate that the front desk staff were absolutely lovely and very accommodating.
匿名用戶
好友出遊
一臥室公寓
入住於2025年04月
M9380****
商務出差
一臥室公寓
入住於2025年02月
匿名用戶
家庭出遊
雙臥室公寓
入住於2025年01月
M739110****
商務出差
一臥室公寓
入住於2025年04月
訪客用戶
夫妻/情侶出遊
一臥室公寓
入住於2025年02月
Xianerruhua
獨自出遊
一臥室公寓
入住於2025年04月
timlihuan
家庭出遊
一臥室公寓
入住於2024年02月
bluesky168
商務出差
一臥室公寓
入住於2024年04月
KafeibujiatangD
家庭出遊
入住於2024年08月
訪客用戶
商務出差
一臥室公寓
入住於2025年02月
匿名用戶
好友出遊 一臥室公寓
入住於2025年04月
M9380****
商務出差 一臥室公寓
入住於2025年02月
匿名用戶
家庭出遊 雙臥室公寓
入住於2025年01月
M739110****
商務出差 一臥室公寓
入住於2025年04月
訪客用戶
夫妻/情侶出遊 一臥室公寓
入住於2025年02月
Xianerruhua
獨自出遊 一臥室公寓
入住於2025年04月
timlihuan
家庭出遊 一臥室公寓
入住於2024年02月
bluesky168
商務出差 一臥室公寓
入住於2024年04月
KafeibujiatangD
家庭出遊
入住於2024年08月
訪客用戶
商務出差 一臥室公寓
入住於2025年02月