Friendly service by everyone we met. Ladies on reception took special care of my 2 year old when we entered and gave her an Easter colouring activity whilst we checked in. Rooms are basic but ok. Bed is huge and very comfy. Air con doesn't circulate very well at all, under it, freezing, in the bed I'm boiling. Also what's the deal with no fridge in the room? Restaurant is ok, bit over priced for what it is really and it was a sunny day and so, so so hot.its only April and I was sweating! Could do with some air con or circulating air in there. Nice location though, if your a cricket fan you'll love it and opposite a golf course so nice view that side too.
Have stayed before and will again
訪客用戶
夫妻/情侶出遊
雙床房
入住於2025年02月
1.0
評價於:2025年02月03日
DearHilton Southampton - Utilita Bowlu
I recently booked a stay at your hotel through Trip [or relevant agency], trusting the information provided in your advertisements. However, my experience was far from what was promised.
1. Your advertisement stated that the swimming pool and sauna were free to use. However, upon arrival, I was told that I could not access these facilities because I had not booked directly with you. This was misleading and unfair.
2. I paid $107 for a one-night stay in a four-star hotel, yet my room did not have a small fridge. Only after multiple requests did the staff provide one.
I feel that I was misled by false advertising, and my experience was not up to the expected standards. Given these issues, I request either a partial refund or a discount on my next booking as compensation. I have been a frequent customer of Trip [or relevant agency] and have booked multiple 訂房網站s through your platform, but this experience has made me reconsider my trust in your services.
I hope for a prompt response and a fair resolution.
Best regards,
Babak motlagh
Friendly service by everyone we met. Ladies on reception took special care of my 2 year old when we entered and gave her an Easter colouring activity whilst we checked in. Rooms are basic but ok. Bed is huge and very comfy. Air con doesn't circulate very well at all, under it, freezing, in the bed I'm boiling. Also what's the deal with no fridge in the room? Restaurant is ok, bit over priced for what it is really and it was a sunny day and so, so so hot.its only April and I was sweating! Could do with some air con or circulating air in there. Nice location though, if your a cricket fan you'll love it and opposite a golf course so nice view that side too.
Have stayed before and will again
訪客用戶
夫妻/情侶出遊 雙床房
入住於2025年02月
1.0
評價於:2025年02月03日
DearHilton Southampton - Utilita Bowlu
I recently booked a stay at your hotel through Trip [or relevant agency], trusting the information provided in your advertisements. However, my experience was far from what was promised.
1. Your advertisement stated that the swimming pool and sauna were free to use. However, upon arrival, I was told that I could not access these facilities because I had not booked directly with you. This was misleading and unfair.
2. I paid $107 for a one-night stay in a four-star hotel, yet my room did not have a small fridge. Only after multiple requests did the staff provide one.
I feel that I was misled by false advertising, and my experience was not up to the expected standards. Given these issues, I request either a partial refund or a discount on my next booking as compensation. I have been a frequent customer of Trip [or relevant agency] and have booked multiple 訂房網站s through your platform, but this experience has made me reconsider my trust in your services.
I hope for a prompt response and a fair resolution.
Best regards,
Babak motlagh
匿名用戶
商務出差
特大床房
入住於2024年04月
訪客用戶
家庭出遊
雙床房
入住於2024年02月
Shenxianqingganxuanwodexiaowang
獨自出遊
特大床房
入住於2022年11月
匿名用戶
獨自出遊
球場景豪華雙床房(帶陽台)
入住於2023年09月
訪客用戶
家庭出遊
大床房
入住於2024年08月
匿名用戶
商務出差
特大床房
入住於2022年10月
匿名用戶
與好友旅遊
特大床房
入住於2022年06月
匿名用戶
與好友旅遊
大床房
入住於2022年07月
訪客用戶
家庭出遊
特大床房
入住於2025年04月
訪客用戶
夫妻/情侶出遊
雙床房
入住於2025年02月
匿名用戶
商務出差 特大床房
入住於2024年04月
訪客用戶
家庭出遊 雙床房
入住於2024年02月
Shenxianqingganxuanwodexiaowang
獨自出遊 特大床房
入住於2022年11月
匿名用戶
獨自出遊 球場景豪華雙床房(帶陽台)
入住於2023年09月
訪客用戶
家庭出遊 大床房
入住於2024年08月
匿名用戶
商務出差 特大床房
入住於2022年10月
匿名用戶
與好友旅遊 特大床房
入住於2022年06月
匿名用戶
與好友旅遊 大床房
入住於2022年07月
訪客用戶
家庭出遊 特大床房
入住於2025年04月
訪客用戶
夫妻/情侶出遊 雙床房
入住於2025年02月