阿斯托利亞大酒店 (Astoria Grand Hotel)

Centrally located and just mins from mall of Sofia, it is easy to get to almost everywhere. Great.

Hotel is good, service leaves much to be desired. We arrived at the hotel at 2 p.m. and asked on reception if the room is ready (normal check-in at 3 p.m.). The answer was that the room will be ready by check-in time (3 p.m.). We came to the reception at 3 p.m., our room was not ready. The reception lady asked ask to wait 10-15 min. We came to the reception at 15:30, the room was not ready. The lady apologised and asked us to wait 15-20 min maximum. We came at 16:10 - the room was not ready. On my question “when will it be ready?” I’ve got the answer “I don’t know”. I asked the lady to call to the floor responsible/cleaning supervisor and clarify. The answer was “ I already called them, they also don’t know”. I got angry as nobody could tell me when we can expect the room ready. After I applied to their manager, the key was provided to us in 5 min. The room was not so bad, but in the bathroom there was strong sewage smell that stayed in the room for the whole night.

性價比較高，但裝修風格不是很喜歡，有點壓抑和老派

總體OK. 樓下餐廳味道不錯

酒店裡居然🈶**。所以停車費是貴的。大概人民幣一百不到一晚。酒店因為性價比比較高 所以其實可以稍微忽視一下設施偏舊。前台入住時 給了二樓。我説我要高點的樓層。旁邊應該是個經理 一起説那你得要求啊。我説我有要求。我給他們看我寫的要求。因為字數要求 我在訂房網站定時中文寫的。對方立馬説我們看不懂。我立馬迴應 你們沒有翻譯器嗎？然後有點不怎麼情願的給了六樓。👌。退房時候 特別要表揚一下褐色長髮的前台。服務態度特別好。我要打印汽車保險單。都一一幫忙。

房間乾淨，服務好

除了酒店WIFI極差外，其他都挺滿意。希望改進

Location is good, one of the best hotel in the city, good rooms

房間乾淨衞生，空間也可以，視野也比較好，贊。

商旅出差優選