索非亞凱悅酒店 (Hyatt Regency Sofia)

酒店服務是我住過的五星級酒店裡麵最差的，沒有任何服務意識，晚上房間很吵，酒店有wedding，低音炮轟了整晚，一直到凌晨5點，投訴也沒用。門口沒有門僮，進去也沒人會理你的行李，早上餐廳也沒有什麼好吃的，服務員速度很慢，總結沒有任何服務。入住體驗：很糟糕

房子非常非常得好，我比較喜歡這一個廁所，乾濕分離的設計是我很喜歡的類型，然後交通位置比較方便，離那個大教堂很近

Best 5 star property in Sofia hands down. .The room was spacious with contemporary and minimalist design but still very functional. There's even a divider between the bathroom to the rest of the room so it felt like staying in a junior suite instead. .The facilities were amazing, best indoor pool I've been to ever. It was fitted with all the aqua techs which provide so many massage options. There's also 2 types of saunas, a salt room, a steam room and even a ice tube filled with ice. .The food at the hotel restaurant was amazing .The service was so good because I was very frustrated and hangry as the QR code and the TV ordering system didn't work and I called the restaurant repeatedly and no one picked up. So I went down and spoke to Daria, who listened to my concerns and personally took me to the restaurant so that I can order something from the restaurant menu that I really wanted to take back to the room which is not supposed to be done. Diana from In Room Dining even came to deliver the food to my room for me, which actually wasn't her job. I felt looked after and treated like a guest in a 5 star property. To top it up, we decided to have lunch at the hotel restaurant after checked out and met Vladislav, who gave us an amazing service from food to drinks. Absolutely perfect. I will definitely come back to stay here next time I am in Sofia and will recommend it to everyone who's coming to Sofia.

位置房間都非常好， spa的男孩子服務也很熱情。我們來爬山，有spa 還是會緩解疲勞。住了3天，但泳池裡的幾個噴水設施不運作，等待修理中  缺點：衹提供冷熱水，至少要有茶水和乾果類零食。 另外退房時前台小姐完全不知道我續住的房間已經付款，要求付款，粗心的我還要刷卡，還好男友提醒前台才開始核對。 主要是如果我付款了之後我發現的話， 我還是要浪費時間追回房費。 沒有必要。

房間寬敞明亮乾淨整潔，早餐品種豐富，特別喜歡各種奶酪，步行可達索菲亞主要景點。

Not much things surrounding. Have to walk back to the city center. And Monday the bar is closed. But otherwise very high standard already in Sofia

Hotel was with good location, the room was quite basic. Good pool & sauna area. Service attitude not the best and the breakfast room was quite messy and not cleaned also small. I can recommend this for a few nights stay in Sofia.

入住一切都很滿意，至少價格到位了，房間很乾凈，早餐選擇也很豐富，各類設施比較齊全，算是索菲亞很好的選擇了。

熱情，乾淨

早餐好，其他服務一段