APART酒店ASTERIA (Apart Hotel Asteria)

房間很大 但是隔音不好 臨街也比較吵 車和摩託的聲音很大 衞生和服務都很好

Review In my 10 years of traveling, this was by far the worst hotel experience I have ever had. I accidentally selected June instead of July when making my booking. I realized the mistake immediately after booking and tried to cancel or change the dates, but unfortunately, the system did not allow me to do so. I contacted the hotel manager directly, politely explained the situation, and asked if there was any way to change the dates. Her response was that I would have to pay the full price again if I wanted to make a new booking, and that she could not do anything about my mistake. I then asked if they could at least consider a partial refund according to the cancellation terms shown on the booking platform. Even the platform’s customer support contacted the hotel on my behalf, but the manager still refused any solution. Her response was essentially, “We are a big hotel. We don’t do cancellations or cancellation fees.” I completely understand that the mistake was mine, and I take responsibility for it. But I believe hospitality is not only about following rules — it is also about having some understanding and humanity when a genuine mistake happens. The booking date was still one month away, and later I even offered to change the name on the reservation and give the booking to someone else who needed accommodation, rather than asking for a refund. That was also refused. Because the hotel was not cheap, we simply could not afford to pay for another booking. So instead, we spent the day exploring the city and left that evening without staying at the hotel. The mistake was mine. The lack of understanding was theirs. After 10 years of traveling, this was unfortunately one of the saddest hospitality experiences I have ever had. Sometimes a little flexibility and humanity can make a huge difference.