布魯塞爾上城區酒店 (Cardo Brussels, Autograph Collection)

服務：我將要給出最差的一次服務評價 你們酒店前台有一個白人女員工 第一次入住的時候 給我的房間是家庭套房的一半 我強調了我定的房型後才給我去換 酒店不至於滿房到這個程度 所以你當時給我安排房間是有權利給我安排我多預訂的 而不至於説給我一個分隔房型以次充好 把顧客當**呢？我對此非常生氣 並且不説安排房型的事情上了 她給我的房卡 甚至是個電卡 一張合適的體面的房卡給不出來嗎？我很難不去懷疑是一種****** 希望你們給我一個合適的解釋 其餘我對這個酒店的評價是非常好的 住宿環境不錯 房間設施夠用 地理位置很好交通也很方便 房間設計也很漂亮 我也拍了很多照片 我是非常推薦大家入住的 如果我再來布魯塞爾我也的確是會再次選擇Cardo 但是你們的前台隱隱的惡意和入住的不愉快讓我很失望 失望到足以毀掉我的整個入住體驗哪怕其餘的所有都是完美的

優點：1、交通方便。樓下就是各種車站，包括公交、有軌電車、地鐵。2、火車站很大、很近，我步行8分鐘，路況好，帶行李拉著走很容易。3、房間全部電控，有空調，硬件設施不錯。4、整樓現代藝術氣氛濃，比較喜歡。附近還有不少世界著名現代藝術家藝術書籍，你還抽空看了看。5、床品比較新，漿洗熨燙平整。6、早餐很棒。有廚師先做雞蛋卷，有煙燻三文魚、熱的菜餚每天有。7、馬路對面有大商場和商業街。 缺點：有一天我按亮了打掃房間的指示燈就出門了。保潔部門沒給我打掃房間，傍晚我回來看見她們在隔壁門口，就讓她們儘快打掃，我去大堂坐會兒等。1小時40分鐘回回來，還是沒打掃。這是對我布尊重。我找了前台，過了幾十分鐘，我又問，打掃好了。後來這種事情沒再發生。2、有些設施有白色水垢，應該清潔乾淨。

住了3晚，每天晚上都有非常明顯的噪音，不知道是樓上有洗衣機房還是什麼，視頻1是那種滾筒洗衣機的噪音。視頻2是感覺有人在敲牆。神經衰弱的人可以避雷了，如果可以接受的話就還可以。 游泳池的水非常渾濁，還有頭髮

位置方便房間頗大

先説優點：房間大，地段好，設施新，裝修有風格 門口就是商場商業街，比較熱鬧，也沒有感覺到什麼不安全，性價比不錯 但是，新有新的問題…室內設施操控全電子化，開燈開窗簾操作都比較複雜，而且一不小心就會點到無需打掃；房間內迷之有一個台階，晚上走動非常容易絆倒；房間裡的畫就見仁見智吧，晚上還有點熒光，有的人會覺得有些詭異… 總之是風格很強的一家酒店，要看自己是否適應😂

給了很差的房間，這輩子不想住這裡了。廁所門居然能鎖上就打不開，這個體驗下來很差，空調一直也不涼，窗外風景等於沒，這個價格後面還降！差評！

優點：酒店非常新，距離北站大概8分鐘，市中心的景點都可以走路到。 缺點：訂房網站上訂的房下午3點才能入住。

Here are some details that the hotel could manage better: 1. Water pressure not strong enough 2. Only 4 hanger hooks on the bathroom door, not enough and far to get the clothes after shower. 3. Artist decor shelves look cool, but not practical for travellers. We need a work desk instead. The tea table is too small for two people to dine, and not even great for doing work. Socket is far, and you will need a 2-3m cable to connect your it to your laptop in the sofa area. 4. Check in process took an hour to be done, but there is no chair for the check-in costumer. The city tax was mistakenly collected. When I showed the prepaid proof, I was asked to send an email to the company to ask for file an investigation. Later in 15mins, I got immediately refund after I asked of if I should contact my travel agent. The room keycard failed to access the first room. It took the receptionists to figure out the solution and I got a new card for another room in 15mins. The efficiency was very low and not smooth at all. 5. We went back to the room after feeling cold stepping out of the hotel around 10am. Later found out two housekeepers started to vacuum the floor and clear the bathroom. We wanted to change our clothes and use the toilet, but they don’t understand. The lady went in and out the bathroom showing impatience and long face. We felt disrupting their work, and we could only get changed in front of the housekeepers in the living room and excuse the lady to let us use the toilet. 6. I once swam in a pool with more than 20 people. It was super crowded. What’s the point of making appointment of using the pool? Besides of the aforementioned, there are still something I like. + There are not many hotels offer pool in Brussels. This hotel has a cool pool on the rooftop with sun baths on each side, and wonderful city view in the both sides of terrace. The pool design is great. + Check in place is in the 2nd floor, bigger than in the lobby of the building. The bar, waiting area and 4 check-in desks are connected in the same area. +Quick lift - It will bring you directly to the floor you press for +The basic room is very spacious and cosy. I enjoyed my stay here. Very quiet all day.

Stunning hotel and excellent service. Beautiful pool (pre book your swim). Room service had a few issues but good overall. Excellent location right on the Rogier stop. Very equipped room. I'll be back.

Chambres très spacieuses, et propre il y a tout dedans, l’hôtel est grand avec une belle piscine et un personnel agréable je recommande !!