The not so fantastic experience stared when I stepped into the Amara Sanctuary Sentosa Resort. I was about to check in at the front desk when a man, not sure if he's hotel guest staff or security kept saying, "Check-out, check-out?" in a loud voice. I've not been to any hotel which used such unfriendly tone to talk to guests. I replied "No, check-in". He then asked how many and said take out all IDs in condescending manner. The hotel is obviously understaffed and the check-in staff doesn't greet guests and seems to be in a bad mood.
While the space is nice with resort feel, the maintenance needs to be upkept. There were drain flies in the bathroom, the wall is like patchy with black marks, the laminate of the dressing table is chipped off and cuts my arm when I sat at the table.
Ive requested for a cake to celebrate our wedding anniversary was only delivered after 7pm.
The only staff whom was really friendly was MJ at the breakfast area. The whole place, including the restaurant is understaffed and I understand that the hotel is running full that day.
We will need better service in the hospitality, please send your staff for training if they are lack of it.
I will try other hotels like Capella, which is next to Amara Sanctuary and won't be back to this hotel again.
_CFT010000000600****
家庭出遊
豪華房
入住於2025年12月
5.0
超讚
評價於:2025年12月08日
該酒店環境優雅,性價比優越,樓頂設有無邊泳池,可遠眺海景,且毗鄰環球影城,並提供免費直達班車服務。
訪客用戶
夫妻/情侶出遊
遊廊客房
入住於2025年09月
4.7
很棒
評價於:2025年09月24日
We booked the verandah suite but were disappointed as the balcony did not look anything like the picture we saw online. We mentioned this to the Reception staff and they were very helpful. They agreed that the balcony wasn't as advertised and upgraded us to a Couples' Suite which was really lovely.
Food was excellent! Staff were really great. We had a lovely time, thank you!
The not so fantastic experience stared when I stepped into the Amara Sanctuary Sentosa Resort. I was about to check in at the front desk when a man, not sure if he's hotel guest staff or security kept saying, "Check-out, check-out?" in a loud voice. I've not been to any hotel which used such unfriendly tone to talk to guests. I replied "No, check-in". He then asked how many and said take out all IDs in condescending manner. The hotel is obviously understaffed and the check-in staff doesn't greet guests and seems to be in a bad mood.
While the space is nice with resort feel, the maintenance needs to be upkept. There were drain flies in the bathroom, the wall is like patchy with black marks, the laminate of the dressing table is chipped off and cuts my arm when I sat at the table.
Ive requested for a cake to celebrate our wedding anniversary was only delivered after 7pm.
The only staff whom was really friendly was MJ at the breakfast area. The whole place, including the restaurant is understaffed and I understand that the hotel is running full that day.
We will need better service in the hospitality, please send your staff for training if they are lack of it.
I will try other hotels like Capella, which is next to Amara Sanctuary and won't be back to this hotel again.
_CFT010000000600****
家庭出遊 豪華房
入住於2025年12月
5.0
超讚
評價於:2025年12月08日
該酒店環境優雅,性價比優越,樓頂設有無邊泳池,可遠眺海景,且毗鄰環球影城,並提供免費直達班車服務。
訪客用戶
夫妻/情侶出遊 遊廊客房
入住於2025年09月
4.7
很棒
評價於:2025年09月24日
We booked the verandah suite but were disappointed as the balcony did not look anything like the picture we saw online. We mentioned this to the Reception staff and they were very helpful. They agreed that the balcony wasn't as advertised and upgraded us to a Couples' Suite which was really lovely.
Food was excellent! Staff were really great. We had a lovely time, thank you!
M255721****
夫妻/情侶出遊
尊貴陽台房
入住於2025年11月
110243****
家庭出遊
豪華房
入住於2025年11月
訪客用戶
家庭出遊
尊貴陽台房
入住於2025年09月
_CFT010000000600****
家庭出遊
豪華房
入住於2025年12月
訪客用戶
夫妻/情侶出遊
遊廊客房
入住於2025年09月
_WeChat20832****
家庭出遊
豪華房
入住於2025年09月
_WeChat249003****
家庭出遊
豪華房
入住於2025年09月
300429****
家庭出遊
豪華房
入住於2025年10月
訪客用戶
夫妻/情侶出遊
豪華房
入住於2025年09月
M60502****
夫妻/情侶出遊
豪華房
入住於2025年11月
M255721****
夫妻/情侶出遊 尊貴陽台房
入住於2025年11月
110243****
家庭出遊 豪華房
入住於2025年11月
訪客用戶
家庭出遊 尊貴陽台房
入住於2025年09月
_CFT010000000600****
家庭出遊 豪華房
入住於2025年12月
訪客用戶
夫妻/情侶出遊 遊廊客房
入住於2025年09月
_WeChat20832****
家庭出遊 豪華房
入住於2025年09月
_WeChat249003****
家庭出遊 豪華房
入住於2025年09月
300429****
家庭出遊 豪華房
入住於2025年10月
訪客用戶
夫妻/情侶出遊 豪華房
入住於2025年09月
M60502****
夫妻/情侶出遊 豪華房
入住於2025年11月