ONE15遊艇碼頭聖淘沙灣酒店 (ONE15 Marina Hotel Sentosa Cove)

酒店在聖淘沙島的cove village，酒店門口是遊艇碼頭，很多富人在這裡散步遛狗，門口有7-11和一家超市，巴士B線也在門口，去捷運十幾分鍾。前台位置不大好找，工作人員坐在裡面那個桌子，整個酒店目測十幾間房，早餐選擇很少，但基本能滿足，早餐的幾位工作人員服務態度都很棒。房間浴缸是下沉式的，擡頭就是個天窗對著天空。

I had a truly pleasant stay at ONE°15 Marina Sentosa Cove. From the moment I arrived, the check-in process was seamless and efficient, thanks to the warm and friendly assistance of Miss Asmah at the front desk. She made me feel welcome right away. My experience at Latitude was equally enjoyable—the food and ambience were complemented by a stunning view of the yachts docked just alongside, creating a uniquely relaxing atmosphere. A special compliment also goes to the housekeeping team, in particular, Ms Kalai, for her honesty and attentiveness. I had accidentally left my laptop charger in the room after checking out, and she ensured it was safely kept until I returned to collect it. That level of care and professionalism is truly commendable. Overall, the service and hospitality at ONE°15 Marina Sentosa Cove exceeded my expectations. I would highly recommend it to anyone looking for a memorable and comfortable stay by the marina.

It was our first time visiting One 15.. Apart from the amazing location, the hotel was situated pretty conveniently with Cold Storage, 711 & Little Farms, just a stone away. The bathtub could be better, as it is very sunken and deep, and it can be very inconvenient for elderly people or those with knee problems. We didn't go for the breakfast option as it was not halal certified, not many options, and not cost effective. The gym facility was not good as it is only open till 9pm for non-members. It is 24/7 only for members, which I find quite unreasonable as even non-members paid for the hotel. Our view was excellent, it was facing the marina and we loved it. Another part of concern was that anyone could enter the hotel from the back entrance and access the lift to go up to the rooms. The lift does not have any access card system. Anyone can just come in and access the floors, which can be quite alarming for security reasons. Other than that, all was good. Our operator managed our stay extension very smoothly and even allowed us to check out at 1pm. Thank you to all who made our stay pleasant.

Room was totally not sound proof. All sort of noise throughout the day. Bed not comfy. Breakfast selection was meh but acceptable. Shuttle bus don’t stop directly at hotel making it tough during raining days. No signs to show hotel location from shuttle drop off. Overall stay was average.

地點在聖淘沙入面, 有免費shuttle, 很方便的。酒店外圍泊滿遊艇, 超級超級靚呀。房間唔係好多, 所以唔會多好人好噪, 好有privacy。服務亦好好呀, to be honest 去之前send email問野係冇回覆的, 不過face to face 佢地既職員都好友善同埋好helpful :))) 有浴缸可浸, OK啦... 不過呢, 浴室入面個電視係唔working 既, 我亦冇特別搵人處理, 唔開就算了。真係覺得唔係幾滿意既地方, 係房間D 燈光... 可能想有D設計, 並唔係D 舒服既顏色, 而且... 好暗... 如果有機會要開電腦做下野, 或者睇下文件, 係非常之唔夠光. 總括黎講, 開心、滿意!! :)))

第二次入住該酒店，房間帶陽台，陽光很好，風景很好，房間乾淨整潔，僅僅有條，早餐也很棒，食物多樣新鮮。 早晨跑步，晚上散步酒店周邊美極了

酒店在聖淘沙最裡麵，門口有BUS/B的換到免費巴士，也有出島到VivoCity的免費大巴，很方便。酒店門口也有很多餐廳和便利店，總體很方便。酒店前就是很大的遊艇俱樂部，停車超多的遊艇，下次還會選擇這家酒店

Big spacious room, wonderful tub which the sky overlooked. We celebrated my son’s birthday and were pleasantly surprised with a slice of cake even though we were told they don’t provide. There is a 7-11 and a Cold Storage nearby and some eateries. My only issue was because my room was near the parking area for the boats, I could hear loud thumping noises on my second night. It was from 11pm to about 1am, and then again in the wee hours. I was affected as I’m a light sleeper. I gave feedback to the reception the next morning, they said they would investigate, that’s about all. Not sure if I would book here again in case such an incident were to happen again. Other wise, it was a pleasant stay and my son had a good time.

I stayed at ONE15 Marina Sentosa Cove and encountered several serious issues that I believe future guests should be aware of. I filed a complaint, and here are the specific problems I want to highlight: 1. Unhelpful and dismissive front desk staff: When I sought assistance, staff only responded after repeated requests, and their attitude was unprofessional, making us feel unwelcome and ignored. 2. Misleading advertising regarding the Marina View: We booked a room advertised as having a full Marina View. However, upon arrival, we found that our view was obstructed by trees . When we raised this concern, the hotel manager dismissively told us to "look left or right" for a partial view, implying that the view was as advertised, which was false. This dismissive response showed a lack of professionalism and respect for guests' concerns. 3. Poor cleanliness and hygiene standards: The duvet cover had visible bloodstains, indicating poor housekeeping. Additionally, we noticed ants around the coffee machine and bedside mirror, which suggests pest control issues and neglect of sanitation. 4. Failure to handle room change requests properly: Despite requesting a different room due to the obstructed view and hygiene issues, we experienced delays and unprofessional handling from the staff. No effective pest control was conducted for the ants during our stay. 5. Inadequate communication and service for early check-in: We arrived early at 1 pm, requesting early access to our room. The front desk informed us that the room was still under cleaning and asked for our contact details. However, the hotel did not communicate clearly or provide a confirmed update on the status of the room, which led to unnecessary waiting and frustration upon arrival. While waiting, we were offered complimentary drinks at Latitude Bistro—Ms. Chai Kam Foong’s service was excellent; her attentiveness and friendliness were a bright spot amidst the inconvenience. 6. Facility and maintenance issues: The hotel lacks sheltered walkways, which caused significant inconvenience during rainy weather. Additionally, the pool changing rooms were dirty, with no proper signage indicating their location or that they include toilet facilities, leading to confusion and discomfort. 7. Lack of support for activities: When we inquired about sunset cruises and other available activities, the staff failed to provide proper assistance or detailed information. They seemed unaware of the options and did not offer any suggestions, which negatively impacted our overall experience. I appreciate that the hotel acknowledged some of these issues in their response. However, since my last follow-up on June 13, 2025, I have not received any further communication or resolution. This lack of follow-up makes me doubt whether the hotel genuinely intends to address these concerns. Given the issues I encountered during my recent stay, including unprofessional staff, misleading advertising, and substandard maintenance, I strongly urge the management to take these points seriously, address these deficiencies promptly, and ensure that they uphold the integrity and reputation of their establishment. I value the reputation of your establishment and hope that you will consider this request to help restore my confidence and ensure future guests have a more positive experience. The public deserves transparency and quality service, and I hope my feedback prompts necessary improvements to prevent other guests from experiencing similar disappointments. And I believe that a gesture of goodwill or compensation would be appropriate to address the inconvenience caused.

房間相對來説還算整潔 但是主要問題是燈光顏色有點不太友好 有點像是情侶燈那種感覺 還是比較適合情侶吧可能。