Terrible Service – Only Good Thing is the Location
I stayed at this hotel from May 9th to 12th, 2025 (3 nights). Upon check-in, I was given two key cards—one for the door and one to keep the electricity running in the room. The staff told me I could leave the power card in the slot while I was out, and that after 10 PM, no one would be at the front desk, but they could be contacted via WhatsApp.
On the second night, I came back around 10:30 PM after a long day out. The front desk was already closed. When I entered my room, I discovered that the power card had been removed. Later, I found out that housekeeping had taken it out—but I still don’t understand why they entered my room and removed it in the first place.
I tried to contact the hotel through WhatsApp, but no one responded because the phone had been left at the hotel. I had no way to reach anyone and had to spend the entire night without electricity.
The next morning, I reported this to the front desk. The staff apologized and said they would inform the manager about possible compensation. That evening, I returned around 9:30 PM and spoke to a different staff member. I explained the situation again and asked if the manager had responded. The staff simply said the matter was “in process” and couldn’t give me a timeline.
I said I was very unhappy with how things were handled, and the staff replied, “You can write a review if you want to share your opinion.” That response lacked any empathy and was completely unprofessional.
To this day, I have received no follow-up from the hotel or the manager via email or WhatsApp.
訪客用戶
夫妻/情侶出遊
行政雙人房(無窗)
入住於2025年06月
4.0
評價於:2025年09月18日
Considerando i prezzi di Singapore, questo hotel offre una camera con un ottimo rapporto qualità/prezzo soprattutto considerando l’ottima posizione: è tutto raggiungibile comodamente a piedi. Ovviamente le dimensioni della camera sono molto contenute per cui è l’ideale per un massimo di 2/3 notti.
訪客用戶
獨自出遊
行政單人房(無窗)
入住於2025年01月
3.2
評價於:2025年01月30日
Очень уставший номер, воняет канализацией, нет евророзеток (в телевизоре был 1 usb), слышимость соседей приличная, подушка слишком высокая и твердая.
老衲
商務出差
行政單人房(無窗)
入住於2025年10月
5.0
超讚
評價於:2025年10月24日
服務人員態度很好、講解很詳細。並且幫助解決了困難
匿名用戶
獨自出遊
行政單人房(無窗)
入住於2024年09月
4.0
評價於:2024年09月14日
Everything is good. However, there is construction ongoing (written in hotel will be from 9am-6pm) but apparently from 8am plus till 9pm plus.
There is also irresponsible hotel neighbours who chatting and shouting (until the corridor can listen) until 12am even though complaint has been made.
訪客用戶
夫妻/情侶出遊
行政雙人房(無窗)
入住於2025年09月
5.0
超讚
評價於:2025年09月27日
Perfect location, clean rooms and very polite staff..Highly reconmend..
Terrible Service – Only Good Thing is the Location
I stayed at this hotel from May 9th to 12th, 2025 (3 nights). Upon check-in, I was given two key cards—one for the door and one to keep the electricity running in the room. The staff told me I could leave the power card in the slot while I was out, and that after 10 PM, no one would be at the front desk, but they could be contacted via WhatsApp.
On the second night, I came back around 10:30 PM after a long day out. The front desk was already closed. When I entered my room, I discovered that the power card had been removed. Later, I found out that housekeeping had taken it out—but I still don’t understand why they entered my room and removed it in the first place.
I tried to contact the hotel through WhatsApp, but no one responded because the phone had been left at the hotel. I had no way to reach anyone and had to spend the entire night without electricity.
The next morning, I reported this to the front desk. The staff apologized and said they would inform the manager about possible compensation. That evening, I returned around 9:30 PM and spoke to a different staff member. I explained the situation again and asked if the manager had responded. The staff simply said the matter was “in process” and couldn’t give me a timeline.
I said I was very unhappy with how things were handled, and the staff replied, “You can write a review if you want to share your opinion.” That response lacked any empathy and was completely unprofessional.
To this day, I have received no follow-up from the hotel or the manager via email or WhatsApp.
訪客用戶
夫妻/情侶出遊 行政雙人房(無窗)
入住於2025年06月
4.0
評價於:2025年09月18日
Considerando i prezzi di Singapore, questo hotel offre una camera con un ottimo rapporto qualità/prezzo soprattutto considerando l’ottima posizione: è tutto raggiungibile comodamente a piedi. Ovviamente le dimensioni della camera sono molto contenute per cui è l’ideale per un massimo di 2/3 notti.
訪客用戶
獨自出遊 行政單人房(無窗)
入住於2025年01月
3.2
評價於:2025年01月30日
Очень уставший номер, воняет канализацией, нет евророзеток (в телевизоре был 1 usb), слышимость соседей приличная, подушка слишком высокая и твердая.
老衲
商務出差 行政單人房(無窗)
入住於2025年10月
5.0
超讚
評價於:2025年10月24日
服務人員態度很好、講解很詳細。並且幫助解決了困難
匿名用戶
獨自出遊 行政單人房(無窗)
入住於2024年09月
4.0
評價於:2024年09月14日
Everything is good. However, there is construction ongoing (written in hotel will be from 9am-6pm) but apparently from 8am plus till 9pm plus.
There is also irresponsible hotel neighbours who chatting and shouting (until the corridor can listen) until 12am even though complaint has been made.
訪客用戶
夫妻/情侶出遊 行政雙人房(無窗)
入住於2025年09月
5.0
超讚
評價於:2025年09月27日
Perfect location, clean rooms and very polite staff..Highly reconmend..
訪客用戶
獨自出遊
尊貴景觀單人房
入住於2025年03月
BertaSol
夫妻/情侶出遊
行政雙人房(無窗)
入住於2025年08月
訪客用戶
夫妻/情侶出遊
行政雙人房(無窗)
入住於2025年05月
訪客用戶
夫妻/情侶出遊
行政雙人房(無窗)
入住於2025年06月
訪客用戶
獨自出遊
行政單人房(無窗)
入住於2025年01月
老衲
商務出差
行政單人房(無窗)
入住於2025年10月
匿名用戶
獨自出遊
行政單人房(無窗)
入住於2024年09月
訪客用戶
夫妻/情侶出遊
行政雙人房(無窗)
入住於2025年09月
うめな
家庭出遊
尊貴景觀雙人房
入住於2024年08月
Blurblurxx
獨自出遊
行政單人房(無窗)
入住於2023年12月
訪客用戶
獨自出遊 尊貴景觀單人房
入住於2025年03月
BertaSol
夫妻/情侶出遊 行政雙人房(無窗)
入住於2025年08月
訪客用戶
夫妻/情侶出遊 行政雙人房(無窗)
入住於2025年05月
訪客用戶
夫妻/情侶出遊 行政雙人房(無窗)
入住於2025年06月
訪客用戶
獨自出遊 行政單人房(無窗)
入住於2025年01月
老衲
商務出差 行政單人房(無窗)
入住於2025年10月
匿名用戶
獨自出遊 行政單人房(無窗)
入住於2024年09月
訪客用戶
夫妻/情侶出遊 行政雙人房(無窗)
入住於2025年09月
うめな
家庭出遊 尊貴景觀雙人房
入住於2024年08月
Blurblurxx
獨自出遊 行政單人房(無窗)
入住於2023年12月