新加坡悅樂聖淘沙酒店 - 遠東集團 (Village Hotel Sentosa by Far East Hospitality)

超適合親子的酒店，步行5分鐘到Palawan Beach，隔離就是Kidzania Singapore、環球影城、海洋館，每半小時一班車去Vivo City，好大的商場，食飯購物都好方便。 酒店在入住期間不會換床單、枕頭套和皮套，要自己要求。而且不會吸塵，我們住三個晚上，去了沙灘回來，沙子到第三晚越來越多。另外，執房人員在下午收拾後忘了關門，我們回來時發現門是打開的，與前台聯繫和查看了閉路電視，確認沒人進入過房間，前台職員也道歉了，但這是不太能接受的。酒店泳池很大很好玩，整體

對酒店客房服務的印度人和中國人非常滿意。前台有位短髮印度裔小哥還算滿意，給我一個雖然不是泳池景觀的房間，不過還算沒遮擋。其他酒沒有感受到酒店的任何服務。 總體來説房間很小也在意料之中，位置不錯去哪裡都算方便。 為期一週的新加坡之旅，這個國家給我的感覺是:總體來説，服務行業都比較親西方。

位置很好，每30分鐘還有接駁車可以到vivo city不用自己拉行李搭電車，要去沙灘飯店門口出去到馬路就可以搭Bus A或B到達沙灘去看Wings of Time 時光之翼（回程也可以搭，很方便，在人潮多的時候可以減少等待時間），沙灘站附近吃的比較多！ 住房備注要一大床是兩大一小要入住，但是浴巾和棉被、杯子還是隻給了2人份⋯房間內椅子只有一張⋯預設地板設計不好會積水，但有RO水可以飲用還不錯，茶包要自己去走廊拿取⋯門口服務人員非常好！寄放行李也方便！

第一次去新加坡卻被這間酒店的曱甴房間和言而無信的服務態度震驚。我們2個大人1個14個月大既BB，12點到酒店check in寄存行李，已提及大概1個前已經email酒店request bb床和bb沖涼盤。大概晚上10點回到酒店拎房卡上房亦向職員再次提及request了bb床和沖涼盤，入房後見到地上有隻暈了的曱甴，馬上跟送行李上房既職員反映，並立刻離開房間到房門口走廊等待，我們嘗試用走廊電話聯繫酒店office，但一直沒有人聽電話，大概10分鐘後送行李的職員回來表示叫我地落大堂換另一個房間，於是我們的房間由4樓轉到3樓。轉房後沒有人送來bb床和沖涼盤，打電話問了1個小時才得到安排。第2日早上酒店請我地電話聯絡他們，電話表示會offer我地可以下午3點late check out，離開酒店當日早上10點我們到reception 再次confirm是否可以late check out，職員也表示confirm，我們2pm回到酒店房執行李出發機場，可惜房卡被disable沒法進行房間，馬上到lobby表示要manager處理，等了5分鐘也還沒有出現，我們的行程也因次被延誤。完全感受不了新加坡酒店服務以高效率、多元化及國際頂級水準著稱。職員和酒店處理事情完全沒有系統，傲慢愛理不理的態度，服務十級差，房內電話永遠等候起碼15分鐘以上才有人接聽，完全不是baby friendly和親子既酒店，令我對新加坡酒店服務大大改觀和非常失望。酒店一次又一次既錯失，令我們一家帶來非常不便，例如推著bb車來回漫長既走廊到lobby處理酒店既不當。絕對不會推薦酒店。 I am writing to express my absolute disappointment and frustration regarding our recent stay at your hotel from 3 July 2026 to 5 July 2026. As a family traveling with a 14-month-old infant for our very first visit to Singapore, we expected the high standard of service and hospitality Singapore is renowned for. Instead, we experienced a series of severe service failures, hygiene issues, and broken promises that caused immense distress to our family. Below is the timeline of the unacceptable incidents we encountered: 1. Ignored Pre-arrival Requests & Unsanitary Room: We had emailed the hotel one month prior to request a baby cot and a baby bathtub. Upon arrival at 12:00 PM to check-in and check luggage, we reminded the staff about these requests. When we returned to collect our room key at 10:00 PM, we reminded the staff yet again. However, upon entering our assigned room on the 4th floor, we were shocked to find a dying cockroach on the floor. This is a severe breach of hygiene, especially for a family traveling with an infant. We immediately notified the luggage staff and waited in the corridor. We tried calling the hotel office from the corridor phone, but no one answered. After 10 minutes, we were told to go down to the lobby to change to a room on the 3rd floor. 2. Severe Delay in Child Amenities: After moving to the 3rd floor, the requested baby cot and bathtub were still missing. We had to spend an hour making phone calls before the amenities were finally delivered. It is completely unacceptable for a self-proclaimed family-friendly hotel to make a family wait until late at night for essential infant amenities. 3. Broken Promise of Late Check-Out & Travel Delay: On the second morning, the hotel proactively contacted us via phone and offered a complimentary late check-out until 3:00 PM. At 10:00 AM on our departure day, we went to the reception to re-confirm this arrangement, and the staff explicitly confirmed it. However, when we returned to the room at 2:00 PM to pack our bags for the airport, our room keys had been disabled. We were locked out. We had to push the stroller all the way back to the lobby to resolve this. When we demanded to speak with a manager, we were made to wait for another 5 minutes, and no manager ever showed up. This chaotic coordination directly caused a delay in our schedule to the airport, adding unnecessary panic and stress to our journey. Throughout our stay, the hotel staff demonstrated an arrogant, indifferent, and completely disorganized attitude. Phone calls to the front desk consistently took over 15 minutes to be answered. Your hotel is absolutely not "baby-friendly," and the lack of efficiency has deeply tarnished our impression of Singapore’s hospitality.

酒店整體很有設計感，環境很好。泳池很多個小朋友很喜歡。酒店有中文服務，服務人員都比較嚴肅但也很專業，和國內微笑服務不太一樣。交通，離小火車站很近，去島內外各站都很方便。

還是要住到島上 晚上的聖淘沙很美 玩項目逛吃都不急 天際線滑車那邊有吃的還有推薦的椰子冰沙 五一期間兩間房定到了兩千七 感覺很合適 泳池很美 旁邊就是711非常方便 711後面能吸菸 跟前不遠就是捷運站 離海灘一站 離環球一站 也可以都步行 沒幾步路 環球趕上下大雨 挺好 不熱 一陣一陣的 不耽誤玩

訂的房間有點小，倆個人住擁擠。酒店位置很好，在聖淘沙島的英比奧站附近，去沙灘和環球都很近。新加坡很小，之前在這兒打工一年覺得沒啥好玩的。但事實上，如果在聖淘沙住一週也很有意思，有叢林冒險的感覺，但是十分安全乾凈，特別適合帶小孩子和長者來。酒店可以看到煙火，另外週五晚有電影，有個無邊泳池。怎麼説呢，可能就是房間小了。

地點位置優越、鄰近單軌鐵路站側、房間數量非常充足、具有基本設施、房間空間較小、但整體乾淨企理、適閤家庭客。

飯店的附近走下來就是海灘了，位在3樓的游泳池景觀也很不錯，而且還有接駁車可以直接搭車到地鐵站，以及Vivo City都很方便，前台很親切來聖淘沙是個不錯的住宿飯店！

雖然有很美的游泳池但cp值超級低 尤其是房間 超級小 小到爆炸 這個價位應該至少要有個梳妝台之類的 完全沒有超小 床離電視的空間只有一個人的距離 同樣價錢選其他家吧