史蒂文斯彙集-服務公寓 (The Assembly Place at Stevens, Service Residences)

We used to stay in the same facility before it was taken over by Assembly. I must say that it has come down in quality and value, quite dramatically. Covid may account for some of the decline for sure, but my impression is that this Assembly organization is in hot pursuit of every penny or percentage increase in ROI that they can eke out, or squeeze out of their customers. The staff is smaller and less customer oriented, and it seems that they are doing the minimum required of their owner/management because they are being paid the minimum possible (my educated guess based upon many visits in the past 10 years, and many casual conversations with others). Here is what we witnessed. The room was not yet renovated, so the price (i believe) was a bit lower than the renovated units. Nonethless, there is no excuse for the lack of housekeeping services rendered (I think it was just once or twice per week that the unit was serviced). Upon arrival : The unit is far less desirable than the many other 58 Stevens units we have rented in the past. 1. Upon walking in we smell a very unpleasant moldy, musty odor and upon looking around it seems there is mold on the kitchen window shade. See pictures attached. 2. A week ago I called directly to Assembly to ask or request if there was a suitable and safe pan for frying eggs and such. I was told there should be. However, upon a quick look at the pan it is evident that it is broken, and worn thru the cooking surface, not at all suitable for safe use. There were no pots either, and only after complaining to the front desk, the attendant was nice enough to dig up a new set of pots for us to use. Outside vendors, car drivers, etc. seem to be allowed to smoke their cigarettes in front of 58 Stevens, and are allowed to leave a pile of cigarrette butts at the entrance to the residences. See pictures..

Location and hardware was good. However since the property was listed on hotel websites we expected some basic amenities. There were lots and pans, cutlery and crockery, but no soap, shower gel, cleaning agents, not even bags for trash nor any bins to throw trash out. After staying for a week, where does the trash go? The whole time we were there we did not see anyone working there!

Place was a cosy and comfortable place Though infrastructure is old it's a good place for a short getaway located at a quiet area in Steven's We used the kitchen equipment though when we first check in the crockery were dirty and greasy. Good thing thr service staff, gave us a sponge and detergent to clean up the crockery. Overall, cleanliness can be improved but we sure did enjoy out stay.