It's very old hotel - especially heritage wing. The corridor smells damp and I even saw a big cocoroach in the corridor. The room was very dusty and old, curtains were molded. I couldn't stand the heritage wing and thankfully the hotel changed my room to the main building upper floor which was a lot better.
Overall service was accommodating and attentive (which I appreciate), except one guy at check in who was going to give me one level lower room type (ie cheaper room) than the room I booked, without apologizing or explaining. I argued I booked high tier room and he said fine I give it to you, as if he was doing favour. Other than that guy all other staff were friendly and kind, quick to respond to my requests.
It's very old hotel - especially heritage wing. The corridor smells damp and I even saw a big cocoroach in the corridor. The room was very dusty and old, curtains were molded. I couldn't stand the heritage wing and thankfully the hotel changed my room to the main building upper floor which was a lot better.
Overall service was accommodating and attentive (which I appreciate), except one guy at check in who was going to give me one level lower room type (ie cheaper room) than the room I booked, without apologizing or explaining. I argued I booked high tier room and he said fine I give it to you, as if he was doing favour. Other than that guy all other staff were friendly and kind, quick to respond to my requests.
新加坡Frasers House豪華精選酒店
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