沙迦海濱72號酒店 (Hotel 72 Sharjah Waterfront)

Disappointed with management response despite otherwise pleasant stay I have been a regular guest at this hotel and usually enjoy my stays here, but this time I was truly disappointed by the way my situation was handled. Due to unusual circumstances, I couldn’t check in on the first night of my reservation. I had already contacted both the hotel and the booking website before the check-in date, requesting either a free cancellation, a refund for the first night, or an extension for one more night. Unfortunately, both the hotel and the website refused all options. As a result, I lost one night and three meals, since my booking was on a half-board basis. I was expecting more flexibility and understanding, especially as a returning guest. Other than that, my experience at the hotel was generally positive.    •   The staff were courteous and professional, especially in the restaurant — Mr. Shah Qinar stood out for his exceptional communication skills and helpful attitude.    •   Housekeeping on the 6th floor was excellent — everything was tidy and well-maintained throughout my stay.    •   Breakfast buffet offered plenty of choices and the food quality was quite good. However, the coffee quality and milk used in the machine were below the standard expected from a normal outside café.    •   The room lighting was on the dim side with no option to brighten it, which made the room feel darker than comfortable.    •   On the positive side, the bedding, blankets, and pillows were very comfortable, and having free parking beside the hotel was a great convenience in a congested area like Al Majaz. Overall, while I appreciated the good service from the staff and comfort of the stay, the lack of flexibility and empathy from management regarding my situation has left a very negative impression. Unfortunately, this will be my last visit to this hotel.

first of all the location provided was wrong, that location is for corniche hotel and not for 72 hotel, room was ok, cleanliness was there,mini bar was empty, no slippers, staff like if u ask them something they will just reply short no welcome or pleasure shown, couldn't feel the hospitality. pool water was too cold. breakfast was ok not the 5 start level, and the dinner was very pathetic seriously, only 2 dish options and u have to choose one and both were not proper meal options, dessert was also not up to the mark. overall complete disappointment 😞

Most hygienic and clean hotel with an amazing location