The least favorite atour hotel. The building is old, even though the interior design does a good job covering the passage of time.
The service isn't that great either, I had constant problem getting packages delivered to my room, whereas it worked very smoothly everywhere else.
There are also some really nasty stains on the carpets within hallways that immediately lower your mood upon getting out of the elevator.
Hygiene: poor. linen- old and dull, the floor board in the room were peeled, very old and looks dirty. everything inside the room seem to be old and grey.
Bathroom: the pro is shower and toilet is separated. However, the shower was terrible, the handle of the shower is not in the usual position on top of your head. it is mounted above the waist area on the wall and you will need to pull the shower head and the shower hose out all the time, as it will automatically moves back to the shower holder every second. Not to mentioned the shower floor, it's really slippery, the anti slipped mat was yellow to almost brown which i did not dare to touch.
what really upset me was the house keeping, the house keeping ladies are very friendly. However, their hygiene standard is really worrying. Also some would knocked on our door at 9am in the morning asking of they can clean our room even when we put do not disturbed. One time she knocked and we told her we don't need her to clean anything just empty the rubbish bins. After emptying the bins, she asked to replace the towel, we told her we need to work. very soon after she knocked again saying she wants to give us water and toilet tissue and reminded us x2 that she won't come back to clean the room. I just feel very disturbed.
What I find it gross was one time when they lady came to clean our room, she will first empty the bins in the room and toilet, grab all dirty linen, get her toilet brush to clean the toilet. Then she'll grab the new linens to change your bed sheet without washing her hands. she would touch everywhere without washing her hands eg water bottle, wall, lights.
The least favorite atour hotel. The building is old, even though the interior design does a good job covering the passage of time.
The service isn't that great either, I had constant problem getting packages delivered to my room, whereas it worked very smoothly everywhere else.
There are also some really nasty stains on the carpets within hallways that immediately lower your mood upon getting out of the elevator.
Hygiene: poor. linen- old and dull, the floor board in the room were peeled, very old and looks dirty. everything inside the room seem to be old and grey.
Bathroom: the pro is shower and toilet is separated. However, the shower was terrible, the handle of the shower is not in the usual position on top of your head. it is mounted above the waist area on the wall and you will need to pull the shower head and the shower hose out all the time, as it will automatically moves back to the shower holder every second. Not to mentioned the shower floor, it's really slippery, the anti slipped mat was yellow to almost brown which i did not dare to touch.
what really upset me was the house keeping, the house keeping ladies are very friendly. However, their hygiene standard is really worrying. Also some would knocked on our door at 9am in the morning asking of they can clean our room even when we put do not disturbed. One time she knocked and we told her we don't need her to clean anything just empty the rubbish bins. After emptying the bins, she asked to replace the towel, we told her we need to work. very soon after she knocked again saying she wants to give us water and toilet tissue and reminded us x2 that she won't come back to clean the room. I just feel very disturbed.
What I find it gross was one time when they lady came to clean our room, she will first empty the bins in the room and toilet, grab all dirty linen, get her toilet brush to clean the toilet. Then she'll grab the new linens to change your bed sheet without washing her hands. she would touch everywhere without washing her hands eg water bottle, wall, lights.
上海陸家嘴金融中心亞朵酒店
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