已經早一個月於本站預約房間二天多表明要高層,而該酒店亦都早一日傳訊息給我們查詢我們入住時間,我亦回覆約1200左右和準時到達,但最後是什麼都沒有安排。
1.沒有安排較高樓層
2.廁所花灑損壞
3.廁所圓鏡燈壞
4.床頭沒有開關
5.天花板有水印及有黴味
另外,晚上點餐送到後,職員叫外賣員放櫃檯,明明有留房間號碼,三部機械人在大堂也沒有安排送餐,約十分鐘後本人親自取餐,經多次投訴申請退房下第二天才獲轉房。
該酒店多次沒有內部溝通,不建議入住。
I booked a room two days in advance through this website a month in advance, specifying a high floor. The hotel also messaged us a day in advance to inquire about our check-in time, which I replied around 12:00 and promised to arrive on time. However, nothing was arranged in the end.
1. No higher floor was arranged.
2. The bathroom shower was broken.
3. The bathroom mirror light was broken.
4. There was no light switch by the bed.
5. There were water stains and a musty smell on the ceiling.
Furthermore, after our evening meal was delivered, the staff asked the delivery person to leave it at the counter, even though we had our room number recorded. Three robots in the lobby did not deliver the food. I had to pick it up myself about ten minutes later. After multiple complaints and a request for a refund, I was only able to get a room change the following day.
This hotel repeatedly lacks internal communication; I do not recommend staying here.
已經早一個月於本站預約房間二天多表明要高層,而該酒店亦都早一日傳訊息給我們查詢我們入住時間,我亦回覆約1200左右和準時到達,但最後是什麼都沒有安排。
1.沒有安排較高樓層
2.廁所花灑損壞
3.廁所圓鏡燈壞
4.床頭沒有開關
5.天花板有水印及有黴味
另外,晚上點餐送到後,職員叫外賣員放櫃檯,明明有留房間號碼,三部機械人在大堂也沒有安排送餐,約十分鐘後本人親自取餐,經多次投訴申請退房下第二天才獲轉房。
該酒店多次沒有內部溝通,不建議入住。
I booked a room two days in advance through this website a month in advance, specifying a high floor. The hotel also messaged us a day in advance to inquire about our check-in time, which I replied around 12:00 and promised to arrive on time. However, nothing was arranged in the end.
1. No higher floor was arranged.
2. The bathroom shower was broken.
3. The bathroom mirror light was broken.
4. There was no light switch by the bed.
5. There were water stains and a musty smell on the ceiling.
Furthermore, after our evening meal was delivered, the staff asked the delivery person to leave it at the counter, even though we had our room number recorded. Three robots in the lobby did not deliver the food. I had to pick it up myself about ten minutes later. After multiple complaints and a request for a refund, I was only able to get a room change the following day.
This hotel repeatedly lacks internal communication; I do not recommend staying here.
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