My review of the Oaktree Emerald Hotel in Semarang is deeply disappointing. The condition of the room was extremely poor. The staff's attitude lacked the finesse necessary to maintain hospitality. It was truly shocking that they opened our room twice without permission, even at 11 p.m. The Duty Manager, Jehovan, seemed to feel no remorse for his foolish actions.
The room was dirty and the hygiene was very poor. All the staff lacked professionalism, and above all, there were issues with their integrity. There were far too many instances of lying and deceiving consumers.
This situation is completely inconsistent with the basic service a hotel should provide. A hotel should offer a safe and comfortable space for its guests, but this hotel has failed to meet those expectations. If these issues are not resolved, consumers using this hotel will continue to be disappointed.
After directly experiencing the serious issues with the quality of service at this hotel, I do not recommend it. The management of this hotel needs to reassess their approach to customer service and seriously consider the behavior of their staff.
SLaaaaaaaaaaaaaa
家庭出遊
高級雙床房
入住於2023年12月
3.0
評價於：2023年12月31日
lack of cleanliness, the bathroom water flow is blocked, the cupboard is dusty, air conditioner is not cold, the swimming pool water is not clear.
First experience of staying at a 4 star hotel was disappointed.
Lukas PS
商務出差
高級特大床房
入住於2024年03月
4.7
很棒
評價於：2024年03月16日
Hotel with great view
Adhie Waskito
夫妻／情侶出遊
豪華特大床房
入住於2024年01月
4.7
很棒
評價於：2024年01月06日
Hotel nyaman di semarang dengan suasana pepohonan yang asri
Panji Ribut Uji Prasetyo
家庭出遊
豪華特大床房
入住於2023年11月
5.0
超讚
評價於：2023年11月27日
Mantap.... Sangat recomended untuk di Semarang, tempat bersih, fasilitas lengkap, sarapan enak menunya banyak
PramuditaArina
家庭出遊
豪華雙床房
入住於2023年11月
4.7
很棒
評價於：2023年11月12日
selalu langganan disini.. krn cocok utk keluarga kami.. mantaaap..
訪客用戶
夫妻／情侶出遊
豪華雙床房
入住於2023年09月
5.0
超讚
評價於：2023年09月12日
hotelnya nyaman, staffnya ramah bgt, pelayanan baik,cocok buat staycation karna jauh dr keramaian jd tenang
My review of the Oaktree Emerald Hotel in Semarang is deeply disappointing. The condition of the room was extremely poor. The staff's attitude lacked the finesse necessary to maintain hospitality. It was truly shocking that they opened our room twice without permission, even at 11 p.m. The Duty Manager, Jehovan, seemed to feel no remorse for his foolish actions.
The room was dirty and the hygiene was very poor. All the staff lacked professionalism, and above all, there were issues with their integrity. There were far too many instances of lying and deceiving consumers.
This situation is completely inconsistent with the basic service a hotel should provide. A hotel should offer a safe and comfortable space for its guests, but this hotel has failed to meet those expectations. If these issues are not resolved, consumers using this hotel will continue to be disappointed.
After directly experiencing the serious issues with the quality of service at this hotel, I do not recommend it. The management of this hotel needs to reassess their approach to customer service and seriously consider the behavior of their staff.
SLaaaaaaaaaaaaaa
家庭出遊 高級雙床房
入住於2023年12月
3.0
評價於：2023年12月31日
lack of cleanliness, the bathroom water flow is blocked, the cupboard is dusty, air conditioner is not cold, the swimming pool water is not clear.
First experience of staying at a 4 star hotel was disappointed.
Lukas PS
商務出差 高級特大床房
入住於2024年03月
4.7
很棒
評價於：2024年03月16日
Hotel with great view
Adhie Waskito
夫妻／情侶出遊 豪華特大床房
入住於2024年01月
4.7
很棒
評價於：2024年01月06日
Hotel nyaman di semarang dengan suasana pepohonan yang asri
Panji Ribut Uji Prasetyo
家庭出遊 豪華特大床房
入住於2023年11月
5.0
超讚
評價於：2023年11月27日
Mantap.... Sangat recomended untuk di Semarang, tempat bersih, fasilitas lengkap, sarapan enak menunya banyak
PramuditaArina
家庭出遊 豪華雙床房
入住於2023年11月
4.7
很棒
評價於：2023年11月12日
selalu langganan disini.. krn cocok utk keluarga kami.. mantaaap..
訪客用戶
夫妻／情侶出遊 豪華雙床房
入住於2023年09月
5.0
超讚
評價於：2023年09月12日
hotelnya nyaman, staffnya ramah bgt, pelayanan baik,cocok buat staycation karna jauh dr keramaian jd tenang
訪客用戶
商務出差
高級雙床房
入住於2023年05月
Lunkechuangwuer
朋友出遊
豪華雙床房
入住於2023年07月
Luna307
幫他人預訂
行政雙床房
入住於2024年03月
From 305 and 312 31/12/23
家庭出遊
豪華特大床房
入住於2023年12月
SLaaaaaaaaaaaaaa
家庭出遊
高級雙床房
入住於2023年12月
Lukas PS
商務出差
高級特大床房
入住於2024年03月
Adhie Waskito
夫妻／情侶出遊
豪華特大床房
入住於2024年01月
Panji Ribut Uji Prasetyo
家庭出遊
豪華特大床房
入住於2023年11月
PramuditaArina
家庭出遊
豪華雙床房
入住於2023年11月
訪客用戶
夫妻／情侶出遊
豪華雙床房
入住於2023年09月
訪客用戶
商務出差 高級雙床房
入住於2023年05月
Lunkechuangwuer
朋友出遊 豪華雙床房
入住於2023年07月
Luna307
幫他人預訂 行政雙床房
入住於2024年03月
From 305 and 312 31/12/23
家庭出遊 豪華特大床房
入住於2023年12月
SLaaaaaaaaaaaaaa
家庭出遊 高級雙床房
入住於2023年12月
Lukas PS
商務出差 高級特大床房
入住於2024年03月
Adhie Waskito
夫妻／情侶出遊 豪華特大床房
入住於2024年01月
Panji Ribut Uji Prasetyo
家庭出遊 豪華特大床房
入住於2023年11月
PramuditaArina
家庭出遊 豪華雙床房
入住於2023年11月
訪客用戶
夫妻／情侶出遊 豪華雙床房
入住於2023年09月