BROOKLYN HOTEL 札幌 (BROOKLYN HOTEL)

사람이 상주하고 있지 않은 호텔입니다 예약만 하시면 숙소 도착하시면 당황하실수 있고  사전 체크인 하셔서 건물1층 비번부터 숙소까지 다 비번으로 이루어져있고 체크인후 비번을 알려주기때문에 그냥 예약하고 오시면 당황하실수 있습니다. 숙소는 나쁘지 않으나 2층침대가 좋지 않아서 침대에서 움직이면 삐그덕 삐그덕 거리는 소리가 크게 납니다. 그로 인해 잠을 많이 설쳤습니다. 하지만 삿포로 역 도보 가능한 거리이며 훗카이도 대학이 가깝고 장외시장까지 2키로 정도라 위치는 나쁘지 않습니다만 스스키노 관광이 목적이시라면 조금 거리가 있습니다.

Terrible service and frustrating check in experience with a misleading listing While the cleanliness and amenities of the property were excellent, the service and check in process were incredibly frustrating. To be fair, we missed the host’s initial message, which caused some early hiccups. However, the actual on the spot setup is completely unfriendly for self check in. The lobby area requires an access code just to enter. If another group of guests had not happened to walk out and let us in, we would have been stuck outside the building entirely. Once inside, the check in tablet machine was faulty and did not work, forcing us to message the host to manually get our entry password. The most disappointing part was the host's attitude regarding baggage storage. We specifically checked that the listing included baggage storage before booking this hotel. Yet, when we asked about it before checking out, the host simply told us no and told us to go use a chargeable baggage locker at the train station instead. When I pointed out that it was explicitly listed on their profile, they just claimed it was a mistake and offered no real solution. To make it worse, we literally saw other guests' luggage stored in the lobby, meaning the host just chose either not to help us or they do not care. The rooms are nice, but the total lack of basic hospitality and misleading information ruined the stay. Would not recommend if you value reliable service because there is no service to begin with.