行政套房翠嶺 (EXECTIVE SUITE SUIREI)

房間很大，景觀很美，有大浴缸，新裝修。與下層的定山溪view hotel 客房完全不一樣，在獨立的counter 登記及招待，不用排長龍登記入住和退房。今次我們選擇一泊二食，晚餐竟然是五道法國菜，有高級的食材：鵝肝、鮑魚日本和牛，廚師用心烹調及佈置，3樓餐廳服務員殷勤招呼，真的是意外驚喜，早餐當然也是精心製作，我們住了三天，每天的烹調方法都會改動，不會完全一樣！

房間超大，有室內浸浴，景觀一流，設施齊備，若住Executive Suit,可以免費享用lounge 內小食和飲品，酒也是無限飲用。自助餐食物美味，款式多。娛樂設施有驚喜，有乒乓球打，有夾公仔機，可以打機，是迷利版的Gigo。商店購物種類多，有好小朋友玩具賣。露天風呂看到雪山景，體驗到一邊浸溫泉，一邊大風雪吹在面上。就算不是露天，室內的風呂也有好美的雪山景觀看。有穿梭巴士送到札幌，非常好。雖然房價不便宜，但物有所值。

無可挑剔的一次住宿體驗！行政套房有特別位置check-in，服務周到，有賓至如歸的感覺。套房環境寬敞，設施新穎齊全，可以隨意享受酒店內的溫泉和lounge（有酒精、咖啡、小食供應）。附有晚餐和早餐，菜式精美好吃，服務非常好，非常推介！

It was a great experience and one of the best experience from customer service, food and accommodation. Customer service is 10 stars 🫡🌟

衹有住的是分開的，吃的餐廳和溫泉是跟原來的舊酒店一起，人很多，很多旅行團，吃的一般

酒店房間大，景觀好，有專用chickin櫃台，16樓有免費lounge，有飲料，咖啡，紅白酒清酒啤酒，果仁小食⋯⋯用筷子食的日式法國餐很驚艷，服務超好。

酒店房間很大，還有免費的lounge享用

服務態度好

Отдыхали всей семьей 3 дня. Хочу всем посоветовать данный отель , ставлю твердую 5+!!! Ходили, гуляли по окрестности и это думаю один из лучших отелей здесь! Отличные рестораны в отеле от обычной местной кухни до высокой французской 👍🏻 Отдельно хочу отметить абсолютно новые номера с шикарным современным ремонтом!!!! Советую верхние этажи 15-16 откуда открываются великолепные виды на горы и окрестности!!! На 16 этаже есть отдельный зал для посетителей, где можно в спокойной уютной обстановке расслабиться, выпить свежее пиво на розлив, вино, кофе, чай и другие напитки абсолютно бесплатно!!!! Ко всему этому прилагаются легкие закуски!!! Это все абсолютно бесплатно и в любом количестве, вход по карте от номера. Все рекомендую этот отель!!!👍🏻

This is the first time I have ever written a negative review for a hotel, especially a Japanese hotel. I can't express how disappointed I am with the level of service we received. Unfortunately, it felt like the hotel was not foreigner-friendly, as our concerns and requests were repeatedly ignored. Although Suirei Suite is marketed as a premium accommodation, it is not a standalone new hotel and shares all of its facilities with Jozenkai View Hotel, which appears to mainly cater to large tour groups. We were directed to a separate "premium" check-in counter, but there was no welcome drink or special hospitality. More disappointingly, the staff could not clearly explain our meal plan or provide accurate information about our stay. On our first evening, we found our own way to the French-Japanese restaurant. The restaurant staff were friendly, polite, and genuinely helpful. However, because we had not been provided with the menu in advance, we only discovered upon arrival that several dishes contained ingredients we could not consume due to religious restrictions and food allergies. The restaurant staff were understanding and willing to accommodate our dietary requirements, but to avoid any inconvenience, we decided to change both our breakfast and second night's dinner to the standard buffet. Unfortunately, the buffet breakfast was another disappointment. The dining area was extremely crowded and chaotic, likely because it was shared with guests from the larger hotel. The buffet offered a wide variety of dishes, but many appeared to be pre-prepared or mass-produced rather than freshly made. While there was plenty of food available, the overall quality did not meet the standard we expected from a hotel positioning itself as a premium Japanese property. The food lacked freshness and refinement, making the breakfast experience feel more like a large tour-group cafeteria than a luxury hotel. After having breakfast at the buffet on our first morning, our family decided that we would prefer to return to the French restaurant for dinner that evening and breakfast the following day. We visited the front desk at 9:00 a.m. to make this request. To our surprise, we were told that neither change could be accommodated because of ingredient preparation requirements. I completely understand if it was too late to change the dinner reservation on the same day. However, it is unreasonable that our request for breakfast the following morning—more than 24 hours in advance—was also rejected. There was no effort to offer an alternative solution or explain the situation in a way that made sense. It simply felt like our requests were dismissed. I wrote to the hotel on the very same day to express our concerns and seek clarification. Unfortunately, our message was completely ignored. We did not receive any acknowledgment, response, or follow-up during our stay. For a hotel that claims to provide premium service, this lack of communication and concern for guest feedback was extremely disappointing. Overall, while the restaurant staff provided warm and attentive service, the front desk and guest services were disappointing. For a hotel that promotes itself as a premium Japanese hospitality experience, I expected much better communication, flexibility, and consideration for international guests. Sadly, this experience fell far short of those expectations.